First Major issue with M860TU-Fixed

Problem has been resloved, it wasn't as big as I thought, Sorry for the Alarm

 

the Clevo keyboards usually have 2 to 4 plastic tabs/latches (along the top of the keyboard) holding it down.

you can push the keyboard down to see if it locks back in, or remove it and re-seat it.

if not, you can contact your vendor to get cross-shipped a new keyboard without having to send in your system.

I would not call this major, Clevo keyboards are the easiest to remove and replace, compared to every other part.

 

Bend it back? or complain to your reseller and tell them to fix it.

 

Probably an assemble issue, since sager got so many orders. I would suggest you try to apply some force and push it back in. And use the service manuel to guide yourself.

 

Hahahahaha that happened to my NP3790 too. I think the tab on mine was actually broken because I could never get it to sit back down.

 

Yikes, is it just stuck like that or does it flex up and down? I've requested some information from Sager. I will let you know when I hear from them.

 

Here is another Pic.

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My guess is it can be pushed back down but it springs back up.

Probably something amiss with the locking tabs.

 

Ill try your suggestions.

 

Did it come like that? (and if not what have you been doing to it?!?)

As has been said, if you push it down, it should clip back into place, if it is actually bent, get another kb cross shipped.

 

I wouldn't try pushing it down, it may make the problem worse.

 

There is a known problem with the keyboards on your laptop but the problem is easily rectifiable. As many others have said changing the keyboard is an idea but not if the clips on the laptop are actually broken. I recommend taking it to a computer specialist or professional to see if there is anything that can be done.... OR if you feel happy to remove the keyboard yourself then do so but be warned! doing this will make the warranty void and they will not fix it for free. Its up to you>!!

 

removing the keyboard will not void the warranty, its not a highly technical component.

 

I wouldn't say it's a known problem with the M860TU if he's the first person reporting it.

Pushing it back down will not do any harm as long as you don't push hard enough to break the tab, if it isn't broken already.

 

Just push it down with force, the worest thing could happen is to break it, the best thing is to have it fixed. If you break it you ganna get changed anyway so it doesn't matter. And you already got photo evidence to prove that the keyboard is broken when you got it.

 

It looks like this notebook won't last long. Maybe 1-2 years max. People who got their notebooks already are experiencing all these problems...

 

That's a bit of an unwarranted extrapolation, based on, what, five or so actual specimens, all of which are coming out of the initial batch released to market.

 

Please cite your source. This is a new laptop series with no "known" problems that I know of. As said above, removing the keyboard does not void the warranty, so long as nothing is broken in the process.

If a tab breaks then getting it replaced under warranty may become an issue. It is better to just leave it alone until you can remove the entire keyboard and reseat it. I will post instructions on doing so as soon as I hear from Sager.

 

lol, says the guy with 3 posts

 

How is it a known problem with the keyboard in these notebooks since this is the first time we ever see this?

 

he is most likely an alienware mudsligner.

 

Heliosvector, is it really necessary to say something like that?

 

1: he said that this is a known problem with this particular notebook, so that makes this laptop look bad to an uninformed person.
2: He made a statement saying that changing the keyboard on your own voids your warranty, wich it does not.
This might make prospective buying think "if this is a known issue with the laptop and i may have to go to the hassle of sending my order back, maybe i should just cancel"

So no, its not necessary, but its totally possible.

oh and 3: he made a new account just to say these bad things

 

Same thing happened to me with the Sager NP7680. As Gophn said, there are 2-4 plastic latches holding the upper part down. You should be able to see them if you look properly.

Mine were located between the ESC/F1, the F5/F6, the F10/F11 and the INS/DEL keys.

I suggest you take something small and curved, push the keyboard back into its place while maintaining the latch inside with your curved tool. Doing so, I was able to replace the keyboard back into its place with the latch on top of it.

Also, do not take the keyboard upper part out as it's only more troublesome to put it back in.

 

Hey Helios relax man if he is what you say he is then good for him he has nothing better to do but if he is not thats just mean anyways the way i read it i thought he meant with clevo laptops and not with the 8660 specifically... anyways i think the best way to fix this is how Corbs explained ALOT of keyboards are placed in with these tabs and this could happen to any laptop so this is definitely not an issue only with the 8660... i would change the title personally because that looks worse to a uninformed person thinking that its been 2 days since ppl have been receiving their laptops and there is already a major issue...

 

perhaps. i will just hope then that he is very tough skinned

 

I tried taking out my keyboard when I was trying to fix my NP3790. I ended up bending the bloody thing so now there's like a bubble where a section of it sticks up in addition to the elevated Esc F1 area.

 

it sure does take tech support a long time to call back though. perhaps I'll call them.

Though contrary to this problem, Ive tested this laptop with Crysis, and COD4, bot on Highest settings, I've got to say this laptop is AMAZING!

 

Problem Solved, haha Actually it was no big deal.

 

change the title then it is not major...

 

Do you have Mass Effect? All max, no problem, and it looks sooooo good!

 

What was the solution? Pop it back in place until the tabs snapped into the keyboard chassis?

Someone else might need a resolution to this same issue.

 

my guess is just punch it.

 

or play some FPS and press down hard on the WASD keys.

 

Based on the high evidence of stuck/dead pixels, unhinged parts and detective components, can one assume that Sager did not run full quality controls on the laptops they were entrusted to build?

But only cared about sending out the machines to beat the loss of September university students?

It would not be the first time Sager has put profit over people.

 

In all honesty, name one company that hasn't/doesn't put profit over people.. :laugh: :laugh: :laugh:

like common lets stay realistic here....

 

Good, I was about to say... ***

 

maybe they had to build those notebook so fast that they forgot to make a quality control

 

HE FIXED IT ALREADY PEOPLE.

Close Thread.

 

Alienware

 

Sigh, again Stuck dead pixels is not something that pertains only to Sager. every laptop company has a set amount of dead pixels that they can allow to pass and dead pixels can occure during transit. there were no reports of unhinged parts in the 860TU. The keyboard was not a hinger part but just something that the OP had to push back in. Defective components? Only 1 user so far seems to have a defective component. They all went through the 48 hour build test. They only take 3 days to build/test the laptop and they've had the laptops for about a week before they shipped it out. Also if Sager wanted to rush the laptops to the university students they would have been late anyway. Since many university students went up during the week of the 11th or the 18th.

 

LOL

 

Oh yeah, Alienware. They sell a computer similar to the NP8660!

For an equally spec'd machine [though with slightly older parts, a smaller hard drive and a WXGA+ screen (1440 X 900),] it only costs $900 American dollars more.

Boy, oh boy. What a deal!

In all seriousness, according to his sig, Deathwinger's buying a PCMW Edge - which, by the way, is the same laptop, built by the same manufacturer, and will likely have the same issues these Sagers are having. This is because Clevo provides the keyboards and screens with their barebones laptops.

 

there was nothing actually broke, during assembly, they didn't get a clip around the keyboard, took less than a few minutes to sort out. Again sorry for the alarm, but it was kinda scary at first, I'd never ran into that problem before. Again it was a minor problem, ands its no more.

 

Glad it ended up not being a big issue - things like that can give you a heart-attack when they show up on an expensive, brand-new item. Notwithstanding that Sager is generally fairly careful, I do suspect that they may have rushed a little more than they really should have in order to get their orders out on time - hopefully, you were unlucky and got the worst of the lot (no offense to you; just that most others wouldn't have handled it as well - as should be obvious from the response to your post ).

 

Coincidence? My NP8660 came with the top left portion of the keyboard loose too! I popped it back in, but the keyboard looks a bit lopsided though.

 

haha shyster1, well I try.

 

take out the keyboard and make sure its not bent or anything is underneath it that can be causing that "lop sided"-ness.

then reseat the keyboard.

My keyboard was like that before, but it turned out that a small wire was not hidden correctly, which caused a bump in the keyboard.

 

make sure you get them all popped in, heres the email Sager sent me:

So you might want to make sure all the slots are correct.