First time hearing about sagar, just want to ask some questions

Today was my first time hearing about Sagar, and i have a few questions.

Sagar is credited with being a huge distributor, but at the same time its highly un-popular and even unknown why?

Why is the sagar np2090 and the COMPAL IFL90 the same laptop, but with diffrent names? (seems suspicious)

I've been browsing around and noticed that the company doesn't have an actual Customer support system (like the one dell and hp or any large company has), how do they deal with warranties and other problems related to their products? (I've also noticed that those who ordered the laptop and had no problems had no complaint, but those with problems had a very difficult time getting serviced)

How can they be such a large distributor of laptops, and yet have such a poor support system? (Im thinking of buying the NP2090, but it feels like a big gamble. I would love to have the laptop of my dreams for $1600, but at the same time $1600 is alot of money and i dont want it to goto waste on a faulty unit.)

 

Think of Sager company for companies. When you buy a Sager laptop, you won't buy it from Sager, there's always a middle-man. The middle-man will provide service for the laptop. Sager has no intentions of selling their items to average joes, and thus doesn't provide a database like Dell. Instead, they contract with other companies and make their laptops for them.

 

Compal is the original manufactuer of the IFL90's, Sager is just another company variation of the same laptop model, so theres nothing suspicious about that. it happens all the time with large name brands like HP, Dell, Toshiba, Alienware etc but you dont hear about it because the public is largely unaware of ODM's (original design manufacturer) and where the laptops really come from.

i wouldn't say sager is a huge distributor of laptops but at the same time, it is popular among a select group of people.

they do have a support system, you can call them or email them for any problems to be sorted out.

i don't where you got your info from, but keep doing more research if your unsure. im pretty happy with my NP2090, and fortunately i haven't had to use their support system but judging by the high ratings and praise from other people, i seriously doubt they are having a difficult time being serviced.

 

Have you read the Clevo Guide??

As well as read the Sager 2090 Sticky.

 

Lets just says this: Clevo / Sager built extremely overpowered laptops, the market for laptops if mainly low end middle end machines with poor video cards not desktop replacements. Most people buying these types of machines are hardcore gamers on the move that either travel a lot from place to place or are on the move from a lan party to the next... or just people with money to burn , that said most people will just buy a super powerful desktop for a lot less money as they don't fit in those categories . Retail stores probably wouldn't sell many of these machines at 3000$+ when the competition is at around 1500$ range (and heavily underpowered for gaming).

 

I'm not sure where you're getting your information. It's not really a "huge" computer company if you compare it to Dell. It is one of the major Clevo distributors in North America.
It is mostly unknown because most people don't need or buy gaming notebooks. Most people don't know much about notebooks/computers in the first place, when they need to buy a computer they'll go for the well known names (Dell, HP, etc...). Think about it, why would the general population spend over 2000$ on a gaming notebook if they don't play games or don't need the power.

You should probably do some more browsing around. The answer to this question is in the Sager NP2090/COMPAL IFL90 FAQ!

You contact them about your problem (by phone or by e-mail). That's how they deal with warranties and problems. They replied very quickly to my e-mails.
They're not a huge company like Dell and HP and don't require a Customer support system. If they can handle all the customer support with the current system they have now, why would they invest in something else?
Also keep in mind that Sager notebooks are sold by other companies (like XoticPC). They will offer customer support as well.

I'm also not sure where you noticed that people who had problems had a very difficult time getting serviced. If you're using these forums to judge then keep in mind that people usually only make a topic when they have a problem.
I've also been around for awhile and I haven't heard of many major problems with Sager's customer support.

Again, where do you get the imperssion that they have such poor support? I really don't understand how you can say it's a gamble...

 

I am very satisfied by my purchase of the NP2090. For me it was definitely the most powerful laptop I could get at around at $1,500 price. One of the other ones I was deciding between after ruling some others with a 15.4 inch screen out was the Dell Inspiron 1520, but for me the NP2090 clearly was the winner. The WSXGA screen is definitely worth the upgrade.

If you plan on purchasing either the Sager NP2090 or the Compal IFL 90 I would recommend purchasing from a re-seller with a high focus on customer service. The two I am most familiar with are www.xoticpc.com and www.powernotebooks.com. I have had a numer of friends and business associates order from both of these sites with great customer service experiences. There may be some other sites with high customer service, and the full list is mentioned in the FAQ referenced by the previous few posters, so be sure to look around. Shipping may be a determining factor depending on your location as well since both of these re-sellers are based in the US and I do not know where you live.

 

Ah, thanks for the many answers. The information i got, it seems wasn't against Sager or the laptop but rather one of there resellers. When i had looked at some of there other resellers, i felt much better about going to go get one

But really all your guy's posts were really useful ^^

 

I thought this was a Sammy Ha gar fan revival thread

 

I got a 2090 and here are my experiences with Sager support:
I called, no wait, which was good. However, the guy did not know his stuff. It was obvious that he was making general suggestions to my questions. When he really didn't know, he put down the phone and went to ask some techs. This happend 3-4 straight times, when I would ask a question and he would tell me to hold while he goes somewhere to ask a tech.
In the end, the info I got was often just plain wrong or incomplete.

Compal software support for the laptop features such as the touch buttons is pretty bad. The software is very rough-draft like and sometimes incomplete. 1 example is the Wow audo button not matching the options of the audio driver. Neither audio or video Wow buttons can be configured, at least not with the software that comes on the DVD.

Another thing I thought was very ghetto was blaming Compal. When I asked for documentation on some stuff, he said that Compal didn't provide any. Well, so do it yourselves then. Compal->Sager->Xotic, each passed off the task of documentation down the line. I think the guys at each stage deserve a little more of the blame for lack of doc. The Sager tech support guy didn't even know what was on the driver disk. Some folders are not clearly named and so I had to ask.

Where lack of doc hurt the most was right after I installed Vista, I was told I had to re-install it from scratch because I didn't enable AHCI in the bios. Gee, thanks for letting me know before I spent almost 10 hrs installing stuff. I guess this is less of a problem for those who order with Vista pre-installed.

My lesson from this is a reminder that you get what you pay for.