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    Haswell C2 fix shipping? (The USB 3.0 sleep issue)

    Discussion in 'Sager and Clevo' started by ajnindlo, Sep 17, 2013.

  1. ajnindlo

    ajnindlo Notebook Deity

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  2. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Don't believe they're shipping yet. Hasn't been formally announced they'll be doing a revision to support this, but in the event they do so I'm sure it'll be all over the forums.
     
  3. Meaker@Sager

    Meaker@Sager Company Representative

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    I have not seen it desktop side either yet.
     
  4. Prostar Computer

    Prostar Computer Company Representative

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    The Lynx Point (C2 stepping) was suppose to be made available late July, but we have yet to see it.
     
  5. ajnindlo

    ajnindlo Notebook Deity

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    I guess they are trying to run through stock on hand. I thought a month would be long enough, guess not.
     
  6. aaznblue

    aaznblue Notebook Geek

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    Anyone have any updates on this issue ? I really am tired of waiting for it given how minor the issue sorta is, but at the same time if your paying for a 2k laptop you really want it to be free from any defects ...
     
  7. HTWingNut

    HTWingNut Potato

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    It is really a very minor flaw. But if you can wait, then I'd say wait. If you wait long enough you may be able to catch the Haswell refresh in the spring and nVidia Maxwell GPU to boot!
     
  8. ajnindlo

    ajnindlo Notebook Deity

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    From my understanding the fix should be shipping within the next two weeks. Since I plan to use wake on wifi, and remotely access the computer, I see the problem as bigger than irritating. Work around for that would be to waste power by not using sleep, or use another high speed port if possible.
     
  9. aaznblue

    aaznblue Notebook Geek

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    Hi ajnindlo, where did you get the news that it should be shipping within two weeks ?
     
  10. ajnindlo

    ajnindlo Notebook Deity

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    I was affraid you might ask. I got the information from a reliable source. The person is a user in these forums. But since they didn't respond, I didn't know if it was confidential information or not. But let me just straight out ask them if I can give thier name.

    ----

    Edit. Seems they are not 100% sure, so they want to stay distant. So, it could be early October, or pretty sure by November.

    I hope we get official word soon.
     
  11. zalbard

    zalbard Notebook Enthusiast

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    Curious as well.
     
  12. jtthejam

    jtthejam Notebook Guru

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    To be honest though, do you really need sleep?
    On my W230ST, I don't have sleep enabled (!) at all, it's pretty useless when you have rather fast cold boot timings and fast resumes from hibernate using an SSD. And sleep doesn't allow me to change the battery to a spare one while outside of AC power without losing my work, which is pretty important.
    If you don't need sleep mode, like me, then this bug's really non-consequential
     
  13. Meaker@Sager

    Meaker@Sager Company Representative

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    Exactly why intel are not treating this as system critical, sleep is becoming less and less popular, especially when a cold boot is 12 seconds.
     
  14. ajnindlo

    ajnindlo Notebook Deity

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    I don't plan on ordering with a SSD. And, five years from now I may use the laptop as a server. So I may pull out the SSDs to use in a new computer, and use the laptop in the corner as a media server with external USB 3.0 drives. The use wake on wifi to access it. Who knows how I will use it in the future. Nice to have options though.

    I got the early part of October information from a good source who isn't sure of the information. Because the source is not sure, they asked me not to reveal or tie thier name to it. When I asked about it, they said November to be sure. hmmm

    Perhaps Clevo/Sager will release a notice to the resellers when the new chip/board is shipping.
     
  15. dynamite1_2

    dynamite1_2 Notebook Consultant

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    Mind sending me a link on what the actual issue was? I'm confused what the bug is.
     
  16. ajnindlo

    ajnindlo Notebook Deity

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  17. dynamite1_2

    dynamite1_2 Notebook Consultant

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  18. aaznblue

    aaznblue Notebook Geek

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    Anyone have any updates on this matter ?
     
  19. ajnindlo

    ajnindlo Notebook Deity

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    I will try for an update next week. That was about the time I was orginally told. For all we know they are already shipping in some/all models, just nobody was told and no one looked.
     
  20. aaznblue

    aaznblue Notebook Geek

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    Ok i see. Would love to know if anyone had more updates, this waiting is killing me :)
     
  21. Mine1

    Mine1 Notebook Geek

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    So is this saying that the 157sm I just bought (mythlogic is building atm), is going to come out with a bug that can't be fixed? that seem's like pretty bad business to me. I honestly don't plan on using sleep mode (never have) but still for 2400 bucks i want everything working properly from the get go.
     
  22. I'm Poor

    I'm Poor Notebook Consultant

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    All the Haswell laptops probably have this problem since it's on Intel's end.
     
  23. ajnindlo

    ajnindlo Notebook Deity

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    All the laptops that use Intel Haswell do have this problem. Only recently did Intel ship the fixed chips. Blame Intel, they considure it minor enough not to do a recall or delay shipments.

    If you get a SSD, then you don't really need sleep.

    But I agree I want a bug free unit. And even if I don't use sleep now, maybe I will in the future. And maybe I want remote access with wake on wifi, so no one will be around to unplug and replug the drive. And at least for now I won't have SSD.

    So I figured I will wait, as they should be availible any day now.
     
  24. aaznblue

    aaznblue Notebook Geek

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    I'm hearing rumors of the end of the month. Can anyone confirm or deny hearing about such news ?
     
  25. DeathAndPain

    DeathAndPain Newbie

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    So what? If you knew the bug properly you would know that only some USB 3.0-Sticks (and not even all of those) are affected. For a server you will most likely want to use external hard drives, and these are not affected at all.

    Besides, I wonder what SSDs you plan on pulling out if you do not order any in the first place - and if you did, how satisfied you would be having 5-year-old SSDs in your new computer.

    Well, in that case you will have a hard time buying any computer, because they all have bugs. All of them. Processors have bugs, chipsets have bugs, graphics cards have bugs. Most of them are so esoteric that you will most likely never encounter them in your life (just like this bug), but they are there. These chips are just too complex things to make them bug-free. Most bugs never get fixed.

    So your problem is an emotional one. I can understand that. It is nothing rational though, seeing that you are complaining about a problem that you admit yourself you will never have.

    You will never get one.

    You will not have a problem then either.

    Geez, you really don't know what this bug is about. Just repeating false rumors, thereby strengthening them.

    The truth is that you do not need to replug anything, even in the worst possible case. If you are using an affected USB 3.0-stick and your system wakes up from sleep, it enumerates the stick again. It should not, since the stick was never removed, so this is the bug, but it immediately gets re-enumerated anyway. The effect is that after waking up your system from sleep, there will be like one second during which you cannot access the stick. After that, the stick will be accessible again just fine!

    This is also why Intel never managed to find a scenario in which actual data is lost. Even if you have a Word document opened on your stick and your computer falls asleep, Word will not try to access the stick after wakeup before that second has passed, meaning that you "feel" exactly nothing!

    In order to have a visible effect, you need to use a software that accesses the stick right within the second after wakeup. The only software I have heard to do such a thing is the Adobe Reader. So if you

    • employ a USB 3.0 stick (no hard drive or whatever else!)
    • AND happen to have one of the sticks with an affected controller model
    • AND open a PDF document that is sitting on your stick in Adobe Reader
    • AND leave your PC and let it rot until it falls asleep
    • AND return back to your computer and actually want to continue reading your PDF
    then your problem will be that your PDF will be closed, and you will need to open it again. Whoa, great problem! Renders your whole machine completely useless!
     
    Rockin_Zombie likes this.
  26. Mine1

    Mine1 Notebook Geek

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    Just like every other reasonable poster here has said, when you pay this much for a laptop you want it to work. whether or not I plan on using sleep now is completely irrelevant. So no my problem is not emotional but i am thinking with all the trouble you went through to tell people with valid concerns, that they have nothing to worry about, that it might actually be you with the emotional problems.
     
  27. Meaker@Sager

    Meaker@Sager Company Representative

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    Correct, it's a chipset level issue which is totally separate from software/system.
     
  28. DeathAndPain

    DeathAndPain Newbie

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    As I said before, based on that mindset you can never buy any computer, because you will never get one that "works" by your definition, as in "contains no hardware bugs".

    The only difference is that you happen to have heard about this particular bug, while the others rot in technical bug lists that you will never hear about and did not make it into the press. The common trait between this bug and all the other bugs, however, is that with 99.99% probability you will never notice any of them if you own the corresponding hardware. Which is why Intel was right not to delay Haswell shipping because of it, and not consider it a valid RMA justification.

    Pretty much true, seeing that I am having a hard time watching other people spread false rumors.
     
  29. Meaker@Sager

    Meaker@Sager Company Representative

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    Every CPU has an errata, a list of known bugs ;) some are fixed in new steppings, new ones introduced etc.
     
  30. ajnindlo

    ajnindlo Notebook Deity

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    I am fine with correcting false information. I also know no computer is bug or issue free. (I know this better than most do.)

    I also feel at this point, or very soon, the issue should be fixed. So why not get the fixed unit? Yes, I know the risk or other issues is there, but the C2 chip has been shipping in other computers for a couple months or so. No issues yet that I know of.

    Sent from my GT-P7510 using Tapatalk
     
  31. Meaker@Sager

    Meaker@Sager Company Representative

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    It depends on stocks and also intel releasing it to the mobile chipset.
     
  32. DeathAndPain

    DeathAndPain Newbie

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    That much is true. Intel has been producing C2 only for months. They kept selling their old C1 stockpile, but meanwhile they have run out of it. ASUS apparently made sure they got the first C2's, because they were selling explicit C2 boards from the very beginning (when C2 started shipping in August while C1 also continued to be shipped even though production was halted), but now all mainboard manufacturers have C2. I received an Asrock C2 board myself day before yesterday.

    Interesting detail: I used to have an Asrock B85M Rev. 1.04 with C1 chipset in my hands. Now I own the same mainboard revision with C2. This means that the chipset change did not even cause mainboard manufacturers to call it a new mainboard revision. Not Asrock at least. That was a desktop mainboard though. Not sure what stocks look like as far as notebooks are concerned.
     
  33. ajnindlo

    ajnindlo Notebook Deity

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    Well, there are no changes needed on the motherboard. I notice some manufacturers just put a sticker on the motherboard to denote the C2. As for Clevo/Sager, I expect some people are getting them now, they just aren't looking.
     
  34. Mine1

    Mine1 Notebook Geek

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    my 157sm should be here tomorrow. how would I check to see if it is c2 or not?
     
  35. DeathAndPain

    DeathAndPain Newbie

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    Download CPU-Z. It is free and requires no installation. Run it on your system and check out the Southbridge revision it displays. 04 is C1, 05 is C2.
     
  36. ajnindlo

    ajnindlo Notebook Deity

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    I talked to a buddy at Toshiba. He said he was pretty sure current laptops were shipping with the C2 fix.

    Yes, Mine1, let us know. Also in a different thread, I wouldn't mind hearing your impressions of the laptop.
     
  37. ajnindlo

    ajnindlo Notebook Deity

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    Mine1, did you get your P157SM? Too busy playing with it? :)
     
  38. Mine1

    Mine1 Notebook Geek

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    it didn't come with the c2 :( but ohh well. and after I get to use it for a little I will put mythoughts on the owners thread
     
  39. ajnindlo

    ajnindlo Notebook Deity

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    Ah, so the southbridge showed 04 or C1. Too bad. I would have thought by now they would have the new chips. Maybe they had a ton of stock on hand...
     
  40. Meaker@Sager

    Meaker@Sager Company Representative

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    Or they have been producing their motherboards in batches and sager/clevo not being on the same scale as some other OEMs just has not run through their stock.
     
  41. jtthejam

    jtthejam Notebook Guru

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    screenshot.24-10-2013 14.15.44.png screenshot.24-10-2013 14.15.29.png
    Really? My XG13 (W230ST) that I bought from my local builder Aftershock PC slightly more than a month ago is already on the C3 revision on the CPU and C2 revision on the southbridge...
     
  42. mythlogic

    mythlogic Company Representative

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    We have noticed that they are different speeds. We'll confirm that the batch of W230ST's that we just got are C2 stepping, but the other models that we sell are not yet, so looks like Clevo has differing inventory on model motherboards.
     
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  43. Bullit

    Bullit Notebook Deity

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    I am noticing this problem - well at least it manifests same way - with my E-SATA enclosure. Could be same reason?
     
  44. Mine1

    Mine1 Notebook Geek

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    Well looks like I am sending it back (some problem with the drivers or something), but when it is working correctly it seem's pretty good, I will update you when I get it back from Mythlogic.
     
  45. ajnindlo

    ajnindlo Notebook Deity

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    Mine1, yes I saw your issues in the other thread. Strange. But I am sure they will work it out.
     
  46. aaznblue

    aaznblue Notebook Geek

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    Any updates on this anyone ? Also I'm wondering how good are the sales for Black Friday from the resellers in years past ? Are we talking 100-200 dollar savings or less ?

    It would be great if we get a nice discount and a c2 stepping rolled into one for thanksgiving :)
     
  47. ajnindlo

    ajnindlo Notebook Deity

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