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    Headphones and external speakers not working for np8278 in win 10

    Discussion in 'Sager and Clevo' started by Grump, Mar 12, 2016.

  1. Grump

    Grump Notebook Consultant

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    Hi, the internal speakers work fine and sound even comes from the tv when the hdmi cable is plugged in but sound immediately shuts off when plugging in a headphone or external speaker into the audio jacks. I've tried fiddling with the volume and the default device and looked to see if there was any 'detect front jack' setting in the realtek option manager but didn't find it. Anyone know whats up?

    Windows says the audio driver is the latest one.
     
    Grump, Mar 12, 2016
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  2. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Have you tried using just the default Windows audio drivers, and uninstalling the Realtek drivers? Also, download the ones from Sagers site, instead of letting the device manager check for them to be up to date.

    http://www.sagernotebook.com/drivers.php?cat=591
     
    Support.1@XOTIC PC, Mar 12, 2016
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  3. Grump

    Grump Notebook Consultant

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    It started out with the newest driver from windows and I changed it to the one on Sagers site. I finally fixed it by downloading the hotkey program even though it says its for windows 8.1 .
     
    Grump, Mar 13, 2016
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  4. Meaker@Sager

    Meaker@Sager Company Representative

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    A lot of software is cross compatible between 7, 8 and 10 :) I'm glad it's working for you.
     
    Meaker@Sager, Mar 13, 2016
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