Help please, dead laptop!

Hi everyone, I am a long-time lurker around here (lurked for about 3-4 months) and sorta because of all the positives about the NP9262, I got one. Well, it is now about a month or two since I got it and it doesn't work anymore. Please help me!

Here is what is wrong:

The laptop suddenly turned off. It was basically idling- I was using firefox but was reading a book next to it.

The laptop will not turn on, and has no signs of being on whether it is plugged in or not. None of the lights are on, whether it is plugged in or not.

The power supply's green light, when plugged into the laptop, flashes, and makes the sound that it would make if you unplugged it from an outlet, except it makes it each flash. When the power supply is not plugged into the laptop, but it is plugged into an outlet, the light is just the regular green.

I haven't done anything to it that I can think of that would damage it- I haven't overclocked or taken it apart in any way, I haven't even taken out the battery.

Meanwhile, I have called sager's tech support and will ship it in, but for various reasons I cannot for two weeks. So any help from anybody here will be greatly appreciated. Thanks!

 

it cud be that the dc power thing in the laptop has maybe gone ka-boom....
u cud try a bios reset i dunno if that wud help but it wud do no harm as well....if its still new best let it go to sager....!!

 

When you hold down the power button do you see a LCD flicker or light for the HDD and power flicker?

 

sounds like a blown fuse in either the power brick, or the actual fuse in the plug (UK type anyways)

If you can try a spare power brick, that may be the case, or change the fuse if you can.

 

i'll say the power circuit got fried. might need a whole motherboard replacement.

 

no, no signs of life at all.

I guess if its a "fried" or "blown" I can't really do much about it?

 

If so it might be PSU/MOBO as everyone said.

 

please do not tell me you plug the notebook straight into the wall plug... that can cause issues if there is a power surge.

I highly recommend using a good surge protector or UPS to plug into.

Contact your vendor, and get it RMA'ed.

 

I second the thought that the power circuit on the mobo is shorted (or fried) It's causing the power bick led to blink ... short circuit protection.

Just a though, did you try booting with power but no battery? (could be the battery charging circuitry...)

You could also try another battery to test (although a fried PS circuit may prevent battery ops too)

Any other suggestions I have would required tools (multimeter....)

 

I have a multimeter- I think I will try booting without the battery and see what happens

 

What is the point of this thread? You clearly have a hardware issue that only an electrical engineer can solve.

 

If the DC power circuit on the motherboard has failed, which is what this sounds like, you're likely not going to be able to fix it yourself. It may require an entire motherboard replacement. I'd wait until you can send the laptop back to Sager and let them take care of it.

 

Since he can not return it for repair immediately, if we can make it work before the delayed return he can
- Recover files from his HD (they may reformat it)
- Get some "work" finished before sending to repair
- Play some games
...

 

I checked with my DMM the PS brick:
The two pins closest together are ground, as is the outer metal shield of the plug. The two pins wider apart are "+", the output is 20.4v DC with very little AC ripple (mV).

 

The simplest way to recover files on a hdd is to just pull it from the dead system, put it into an external USB enclosure, plug that into another (functioning) system, and away we go!

 

I don't think I will be able to get the files off the HD so easily because I am using two drives in RAID 0... darn. Is there a way to get the data off them?

Oh yeah, it does not do anything with the battery removed either. It acts the same with or without (dead)

 

Pull the drives and keep them in cold storage (so to speak) until you get the system back.

Alternatively, pull both drives, put each in an external USB enclosure, and see if you can recover off the RAID-0 array with available recovery software, for example, iRecover from DIY Data Recovery, or Quick Recovery for RAID from Unistal. Keep in mind, I've never used any of these apps (never had RAID, of any stripe ), so I'm not vouching anything here - read up on them before you use them, and use them at your own peril.

There's also an article on migrating a RAID storage setup posted on Toms Hardware [url="http://www.tomshardware.com/reviews/RAID-MIGRATION-ADVENTURE,1640.html]here[/url]. Since, essentially, you'd be migrating your RAID-0 setup to a new system in order to recover files off the disks, this article might have something useful to say. Again, I didn't go through it in depth and I've never worked with RAID, so I can't vouch for anything.

 

I would do what Shyster suggested.

Just pull both drives, label them (to show which drive is on top or on the bottom) and RMA the system.

When you get the system back, put the HDDs back in the same position, enable the RAID-0 again.... and it should come back.