Help with Sager NP9150 problems.

First i would like to thank any one that can help me and read this thread due to my bad English. I also want to say i have full reformatted multiple laptops and computers with just windows disk and i have never had any problems.

I want to go though some background information of what i have dealt with this laptop.

1) I own Sager NP9150 (Clevo P9150EM) with AMD 7970M and Kill Wireless-N 1202 upgrade.

2) After waiting for over a month of getting my laptop and installing windows 8 professional and 2 more games my laptop got BSOD with in 12 hours of installing windows.

3) I looked online and that may have been due to not updating my ssd firmware so after i have installed my SSD firmware i had no more problems.

4) My WIFI would get high latency when playing league of legends but i would not have this problem when i use my old laptop that is over five years old.

5) I have installed AMD 13.1 new drivers and with in few days i got this odd glitch when i played BO2 i had to load the game and i would get 7-9 FPS then i restart my pc and i would load same game again and i would get 80-90ish fps.

6) About a month ago i got BSOD and i got tired of things not working on my laptop and i called my re-seller. I have talked to him and talked about my BSOD, fan noise that happens when you put it on the side and BT and WIFI LEDS that don't work right. With in a day he send me UPS number that i can send my laptop.

7) Took two weeks but i finally got my laptop back fan noise was fixed and SSD was erased so i lost all my work files. I also got no note or any thing about what they have done to my laptop.

8) I ones again re-installed windows and installed my all the drivers from Sager website and SSD firmware. After installing all the drivers my BT and WIFI LEDS still don't work correct i have also installed AMD 13.1 drivers and i am getting 34-80 FPS now when i play BO2 and it is not good enough for me to play the game b/c i can see small delay due to low fps. I also would get one fps glitch screen every 2-5 minutes when i play league of legends but not sure about BO2.

9) Not sure if this happen right after the re-install or few days later but now i started to get BSOD on every cold start up and after few start ups it would go into repair and repair puts system to the point where i have done windows update.

10) I have looked online and BSOD may have happen due to bad drivers or few other things. I have re installed my drivers and have done few of the tricks to attempt to stop my BSOD on cold start up but none of it helped.

11) So for my last attempt I have re-installed my windows and I have just installed my WIFI drivers, SSD driver, AMD 7970M, and windows update and i was still having all the problems i had from before but now on cold start up my laptop don't find my SSD as a boot driver.

12) I have put windows CD again to re-install windows and it can not find SSD to install it to, but when i click browse for drivers it shows up my SSD as disk "X" instead of disk "C" then i restart my laptop and it starts up normally and load windows. Then i restart my laptop few more times and i have no trouble. After having my laptop off for 10 hrs i tried to turn it on and it could not find the SSD again and i have put in windows CD in ones more and same thing happen.


In the end if any one could help with my no SSD on cold start up and my AMD 7970M having my old FPS with no glitch frames every 2-5 minutes i would greatly appreciate it and if you know how to fix BT and WIFI LED fix that would be a bonus.

 

Also forgot to add i am not sure when it started but i still get this error from time to time about display drivers stop working and screen would flash or go black for few seconds.

 

hi
at work so cant spend too long

bsod - download who crashed Resplendence Software - WhoCrashed, automatic crash dump analyzer and run it after a bsod and post the dump report on here.

killer wireless - lots of reports of dropped signals and as far as i know its down to drivers.

low fps sounds like the optimus is not switching over to dedicated card. do you get the very low fps as soon as you load game or does it drop after a while.
card could be downclocking with throttling. what are your cpu/gpu temperatures at the time. lots of monitoring software in sig below.
also when was the last time you cleaned fans and vents out with compressed air. needs to be done every 2-3 months.

instead of using the sager site for drivers check the updated site here http://forum.notebookreview.com/sager-clevo/699962-updated-clevo-driver-thread.html

hope some of this helps

 

Hey thank you for a fast reply but i don't think i can use resplendence software b/c i no longer get BSOD i just get SSD not found on cold start up. I also just played BO2 and i was getting 14 fps constantly and before i was getting 34-80 and it would go up and down all the time. I have also tried MSI afterburner but it only told me that it found AMD 7970m video card but it would not tell me any other information like tempreture.

 

Killer wireless is indeed pretty crappy atm, but until you figure out what's causing the crashes through the link above me it's just going to be guesses, but my guess atm would be aimed at the SSD if it's an older one. It's also possible that it's the GPU, however judging from your description it sounds more like you haven't configured the switchable graphics correctly.

 

just update after getting 14 fps i restart my laptop and i was getting 37-61 fps but mainly staying around 53 fps 80% of the time. Also downloading whocrashedset will post after i install it.

 

i just got this i think that there no crash dumps b/c i just re-installed my laptop and now it don't create a crash dump file b/c now it can not find my SSD instead of BSOD.

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

No valid crash dumps have been found on your computer

--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

Crash dumps are enabled but no valid crash dumps have been found. It may be that there are problems which prevent crash dumps from being written out. Check out the following article for possible causes: If crash dumps are not written out.

In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

Check out the following articles for more information: Troubleshooting sudden resets and shut downs.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

 

download hw monitor/ core temps / hd tune from here http://forum.notebookreview.com/win...rything-you-need-monitor-your-temps-more.html

hw monitor and core temps to monitor your cpu/gpu temps and had tune to run a scan on your hard drive even though im not sure how good this will be on a ssd but its worth a try

 

k ones i do i will post it here

 

small update i have done hd tune and for SSD health it say OK, and for benchmark average speed is 302.7 MB/sec and CPU usage is 3.2% and for CPU Temp all the cores where at 40C with cores ones max out at 55C. As for error scan of my SSD turned out to be negative all sectors of my SSD are good.

 

bugger, back to square one then.

anyone else have any ideas????

 

small update i have gone and re-install my AMD driver with the ones i found on this forums and few other drivers and i am getting 60-118 fps in BO2 so i am happy about AMD drivers, any one got any ideas about my SSD not found on cold start up?

I have looked around and i have found this link which can be found below. IT should fix my problem but i am not 100% and i will report back Tomorrow if it helped b/c it is 6 am and i don't want to spend over an hour doing it.

http://forum.crucial.com/t5/Solid-S...quot-disappear-quot-from-my-system/ta-p/65215

 

update, I have some how fixed my no SSD on cold boot up but now every time i start up my laptop but now i can not find my AMD 7970m video card on cold boot up and i have to restart every time i cold boot up my laptop to find my video card.

 

Are you booting in AHCI mode? Double check the BIOS............again the 7970 not being found is likely and enduro issue. Make sure in CCC that everything is set to run on high-performance or configure every application separately (like I do).

 

I just double checked and i am booting in AHCI mode. As for CCC not every application was set to be run at high-performance but for black ops 2 that i play it was set to high-performance. Also before when i was getting 7-9 FPS when playing BO2 the 7970M card was not even found in device manager but when i hit scan for hardware changes it found it and it would say it is not properly installed. After that i would reboot my laptop and go back into device manager and 7970m would be found and properly installed.

 

It seems to me that there is a power issue or there is something wrong with your motherboard . I think more likely is your motherboard because your ssd and your vga card are having problem and they both are linked to motherboard . if you have voltmeter check how much is your ac adapters is givng Volts and look at the pringting , then check if it matched the printing volatge. If its the same, then I think its has to be your motherboard. You should RMA your laptop.

 

i will check the voltage out today or by tomorrow. I also want to add due to this may be relevant to my problem, when i hit the power button on cold start up i see LED on the power button light up and my CD-ROM turns on to see if there is a CD in it. After that with in a second the led on my power button turns off and laptop goes quit for about two seconds. Then you see the LED on power button turns on and then laptop starts up like normal. If you guys want i can make a video of it by tomorrow and post it on YouTube for you to see. Also still have no idea why my BT and my WiFi LEDS don't work... my BT LED is always on and WiFi always off.

 

There is definitely something wrong here. It indicates something messed up with power issue since your power button's led tun off and on . I suspect of faulty power supply not giving enough power.

 

Sorry for not replying in some time, I have used my DMM to get the output of my adapter which was 19 Volts which is same as the specified output. Also if you want i most likely can create a basic circuit to check the Amperage of the output of my power adapter. I am also going to post a video tomorrow of what is going on when i cold boot up my laptop.

 

sorry for a bad video but this is the basics of what happens when i cold boot my pc. At the end of the video you see me trying to scan for hardware change to find my AMD 7970m card but for some reason it did not find it until i keep clicking it after the video is over.

cold boot - YouTube

 

thank you for posting the video. In my opinion , there is definitely some hardware issue the causes the laptop to shut off in order to protect it self. However, after restarting , this hardware "correct" it self and therefore don't causes restarting issue. Now the problem is how to dentify this hardware issue. It could be actually range from motherboard to USB ports. I want to you to go to your Bios setting and see what version of Bios are you running and compare it here(latest version available in stickies post ). If you are running older version then upgrade to latest version . Also I want to you to reset Bios setting to default setting from Bios menu , who knows it might fixes. Furthermore, if you can remove CMOS battery so that laptop resets fully that will be better too. I don't where is the location but you can ask here guys who knows the location. Depending on how much RAM you have , you should at least remove one and leave the others ans see if your laptop behave the same thing and do the same for the rest of the rams. It could be faulty rams. It would be better if you have different ram form other laptop and try them on your computer to see if its actually you have faulty ram . Also you can remove your wireless card, your Cd-rom to check if the same behaviour is present or not. I am giving these suggestion so that you can narrow down the problem and find the culprit . Changing-remove ram, removing CD-rom, wireless card are all easily 2 screw away so it should not be problem for you. This is what I will actually do if I faced the same problem.

 

Hey thank you for fast reply also i find this odd but my bios at the bottom of it say version 2.15.1227 which does not make much scene b/c on the bios part of this forum latest bios that exist for this laptop is 1.02.14. Also should i just call the retailer that i bough my laptop and have it send to the company since it is hardware problem and i will have to have it fixed there? I have also notice when i play BO2 i also get different FPS on different resets some times i get 3-33 FPS and some times i get 80-100 FPS...

 

version 2.15.1227?????, there is no such version exists on clevo machine. This is something weird, you should have something like v 1.02.14 . Who is your reseller? I dont want to make assumption but it sounds that your seller is using knock off motherboard . Can you take a picture or video of the first Bios screen . I just want to see all the Bios info.

 

I am extremely sorry but i have giving you the wrong number. The number that i gave you was what it sad at the bottom of the screen for bios and not actual bios revision, but i do find it odd that my current bios revision is higher then what i can find on forums i got V 1.02.17LS1. I am also attaching a picture of it under this post. Also on next cold boot up i will go into bios and see if my AMD card is recognized but i have to do that later on tomorrow b/c i use my laptop most of the day.

 

It looks like you have the latests Bios version from Sager ,so now we can say that your laptop is similar to us.The idea you suggested is good , do this one first , and I suggest to follow what I said in previous post to narrow the culprit.

 

I have some more updates. First i have unplug my WiFi card and my CD Rom driver and i have swapped my Ram sticks. When i cold boot my laptop it goes on and off and then back on and the thing i have seen before but i did not think it may be any thing important until now is that when laptop turns back on it say returning from hibernation. Because of that i was not able to access the BIOS but this time i did some thing a bit different, when laptop started and asked to log in i have turned it off instead of logging in my account. Then i have started my computer ones again and then gone into bios and at that point i have found that my VGA card was not found which you can see picture of below. Also when i exit bios and started my computer again i looked in device manager and my AMD 7970 was not found until i scanned for it again. Then i restarted ones again and every thing went back to normal. This shows that AMD 7970 needs to be found by my software first for it to be used by hardware every time i cold boot. I have also noticed that my Blue Tooth LED finally went off when my WiFi card is not plugged in i am not sure if that helps but i would defiantly would like to fix the LED problem too.

BIOS picture



I have also made another video of cold boot up witch is same as before i just go into games and show how no AMD 7970 effects my games and how WiFi and blue tooth LEDS never change. This cold boot up video is from Tuesday April 16.

Cold Boot 2 - YouTube

 

Thank you for Video and the description as well . First, I am glad you did what I suggested and I also noticed the hibernation message @ 0:45 second because it gave us a clue . The hibernation problem I think I can explain the reason . What happens when you cold start is that your computer actually starts fully but the laptop is off not start and your laptop start loading your windows 8 without noticing that because your screen is off . However, during windows 8, your laptop hibernate and your windows 8 loading "pause" by saving it in memory (RAM) .And as your computer restarts, the computer resume loading windows 8 from it hibernate not from the beginning. Notice your laptop takes around 10 (0:45-0:55 on YouTube ) Seconds from windows 8 logo(Booting) to start screen after your computer restarts from hibernating which is impossible since it should take a minimum 15-18 seconds according to the data posted online(google it , this is assuming you have ssd) on on windows 8 booting time. One can concludes that the 5-7 windows 8 seconds that your laptop is missing, is actually found on the first your cold boot your laptop.


Now its good that you actually logged to Bios on your cold boot and it showed that AMD 7970m is not detected.Since the bios did not detect amd 7970m , it means that there is actual problem either your amd card or your intel processor or your motherbaord(I am suspecting this one too because your having problem with your wifi, Bluetooth) . the step that you do to make your laptop detect amd 7970M doesn't not your bios detect your amd card. The Bios is software independent, and its actually hardware signal dependent .

For the above problem , here is my take. since the screen is off during cold boot , it means that intel processor is not giving signal to boot screen as well . Intel process is the one that is responsible for outputing picture on screen , hdmi, display port on our clevo computers not our amd card(the info is found here on the forum if you want to verify it). Therefore , its either you have faulty intel processors or your amd card is affecting so much it causing to intel messing up. Now lets assume, that your amd is actually the culprit , it means that some of its component died and causing short circuit, thus effecting the system and your should replace it . However, you started your laptop the second and found your amd card using your method; you launched the game and its was 80 FPS . which means that it was using your amd card not your intel processor(on the first time you played COD, you got 8 fps which is actually your intel card was doing the job but I think it should be more fps like 10 fps more) and it showed your amd card running fine. If it was a faulty card, then you should not get this high fps but rather the game either won't work or it might work but with jerky picture rendering . Finally, it could be a motherboard issue but I don't know exactly what is the problem , however, just what I said above it means that you have to replace your laptop motherboard.This my hypothesis and I can definitely say its hardware issue .


Try UEFI from bios and tell the result (google if you don't know uefi) , maybe there will be something .

Update: I was googling how much fps you have when you play CODII on your Intel HD graphics and turn it out it way higher than you have (8 fps) vs this : Call of Duty Black Ops 2 Multiplay - On Intel HD Graphics 4000 Test - YouTube ( he is getting 35-45 fps on 1080p high setting ) which makes your processor more suspicious of being the culprit.

 

So i guess best option is to call my re seller and see if i can get my laptop fixed b/c it is still under warranty? Also i think was still getting 8 fps on my laptop when i turn down all of the graphic settings on BO2 on lowest possible.

 

Yes that be would the best option , because your not even supposed to get 8 fps when using intel HD graphics card . Anyway do it as soon as possible.

 

Update.

I have send the laptop to sager repair shop and ones i got it back i did find they fixed my cold boot up problem with AMD 7970M. The thing i am kinda disappointed that there are new problems that occur on boots up and that the company did not fix it before sending it back to me. This problem usually happens around cold boot but not 100% of the time. Below are the two videos of me showing this problem. Also if any one got any idea how to fix any of thous problems please reply.

Videos: Part 1

new problems part 1 - YouTube

Video: Part 2

new problems part 2 - YouTube

 

Your issues seem to be quite unique, I would have a serious talk with your re-seller and Sager.................

 

do you use hibernation, this is the question?
if you dont
first thing i always do on a new machine is delete the 2.1gb hibernation folder so it cant cause problems in the future.

 

Hey MrDJ Windows 8 does not have a hibernation mode it only has sleep, shut down, restart. I also almost always use shut down then power it up again. I am also afraid that if i delete hibernation folder i will lose all of my files again.

 

strange how your video shows starting from hibernation then.

did you have windows 7 on it before windows 8
wonder if it could be a conflict with operating systems or does the hibernation in the start up mean something else.
pure guess work on my part.

 

If Hibernate is disabled, that is why you don't see it. Deleting the hibernate folder - if it's present, since Hibernate seems to be disabled on your end - will not affect your data (but it's a good rule of thumb to have a backup solution regardless).

 

I have only had windows 8 on this laptop. Also i am not sure how to delete the hibernate folder or to check if it is disabled.

 

for xp,vista and 7 all i done was a disc cleanup and there was the folder in there next to tempory files etc. ticked it and it cleared 2.1gb folder never to be seen again.
not sure if 8 has disc cleanup or where it would be found.

 

It does. In the same areas (volume/drive properties, search, administrative tools, command line, etc.).

 

hey, sorry for not getting back in so long but due to work i did not have that much free time. Also i have gone to disk clean up and i can not find 2.1g folder. I can only see "Thumbnails" and "System error memory dump files" next to temporary files.