High Temps NP8677

First of all, if Mexico City is as dusty as you say, it'd explain all of your perceived thermal issues. Heat-sinks don't work well with a coat of dust on it, even if its a thin layer on top of the fins. The solution is to really clean them, I use isopropyl alcohol and rinse out my heat-sinks semi-annually. You'd be surprised at what gets left behind even if you periodically blast the fins with compressed air.

Secondly, 80C isn't high, it might be mildly uncomfortable for some people but silicon dies can handle a lot. 90C+ is a bit much and then you have a legitimate problem.
As for 3D rendering, what is "almost impossible". It either renders, or it crashes during the render.

I don't know how things are in Mexico, but in the US, depot warranty is standard for most purchases, unless you've purchased extended warranty from a brick-n-mortar store.
When you need warranty work, you send it in a box, it comes back repaired. I should remind you that since your machine was purchased from an american re-seller, you should expect your case to be treated like every other customer, which is mail-in warranty.

Also, your previous laptops not having the problem could be indicative of additional problems, Alienware is notorious for down-clocking GPUs in to keep temperatures in check. Sure your temperature might be sub 80C, but you also take up to a 40% reduction in clock speed (depending on the GPU and model of the Alienware laptop). Additionally, why did you buy a GTX card if you do 3D work for a living? Quadro cards exist for a reason, and there's also a reason why professionals use them.

 

Problem with sending to US for repair is that SAGER is sending back Laptops as they are new. So Customs is charging me full price on it like just purchest it. I payed like 380$ when he caim back from US.

To be honest I never noticed down clocking of alianware or asus, but it is posible. Another thing 90% of 3D rendering APPs are CPU based. GPU is not used for Batch rendering. It is for preview. Another thig am gamer to so I need someting that can handle games to.

 

No... Sager is declaring the value of the product for insurance purposes. Import taxes and duties are assessed by your importer based on the value.
If the product was sent for repair, you're supposed to send in a request to your importer for refund along with supporting documents showing that you've already paid taxes and duty.
In other words, you were supposed to handle the import of the product and all associated paperwork.

Also, 3D rendering apps have largely moved to GPUs, it's been quite a while since I've seen professional suites relying on CPU power for rendering purposes. GPU rendering and compute is so much faster than CPU, which is why we bulk order Quadros at the office.

Lets summarize the events so far...
1. You purchased a notebook from a US reseller agreeing to their terms of conditions (which is more than reasonable compared to most stores).
2. You have subjected your notebook to unreasonable abuse by not thoroughly cleaning out the heat-sink assembly in a harsh environment which lead to warmer than usual temperatures.
- Which I should add, these are consumer notebooks, they do not have ingress protection ratings against dust penetration and buildup.
- Also, warranties are for hardware defects, in which this wasn't one.
3. You have contacted your reseller and was told to send in the notebook per standard policy, the one that everyone has to abide by, you're no exception.
4. You were hit with import taxes and duties, and as opposed to handling it correctly with your local importer by sending in a refund request and supporting documents, you came onto the forum to complain about it.
5. Members are making additional suggestions to correct this perceived issue, and you're rejecting all solutions and continually blame it on either the manufacturer or the reseller.

So far, the Sager and Xotic has done everything right and you're still not happy. What do you want from them by continuously complaining about this non-issue? If you're hoping to get a refund, I'd say forget it, its not going to happen.

 

You don’t know what you talking about. Declared value of my laptop was Higher than hes price I payed. When I contact Fedex they send me paper sager fill out. Value was 1850$. They said SAGER fill form wrong that’s why TAX can’t be refunded. Documents fill with Fedex never stated that product was sent for repair......When I send to US I fill form correctly and didn’t paid TAXES. For days I was contacting Fedex but they said its impossible to change now anything since they put price on product like they sold you knew.


No. There are few Rendering apps that moved to GPU and it is still in testing. So it is still CPU based.


1. Yea I agree. And in return I get what? Overheating peace of plastic?

2. Abuse? LOL. It is bit dusty in MX but it’s not desert man. It’s on desk. I cleaned it many times. So pls. Cleaning doesn’t help.

3.I contact and they said if you send there is no tax to be paid. When Laptop claim back I got 380$ tax+shiping

4.All the documents where send by me. But when they returned it they did nothing.

5.They do and am thankful but I can’t cut my laptop in peace’s, or modify parts in side just like that.


Yea they done everything. They sold me Overheating garbage. Mess me up for Taxes. Telling me for months and months that temp of 80-85c are ok. and nothing will happen to laptop.....Everything

 

haha... you're the type that can do no wrong aren't you? I routinely file paperwork of this type and never have this issue. Just because you did it wrong, doesn't mean Sager and Xotic did so as well.

Also, 80-85C is not overheating, and you're about as clueless as people can be.

 

You act like kid. I have all papers bro provided by fedex, and customs. They advised me ti ask provider for money back bicause it is shiped as item for sale. Am not perfect but I stay behind my words and deads. Sager is unprofesional and unresponsible company. it is my mistake to nelive in comercial they put about there product. Rimmember one thing. This can happend to anyone. Then you will se how it feels to buy new pc that doesnt work as it suppose.

 

It doesn't matter what you think of me. Both Sager and XoticPC has pretty stellar reputations here within the community, and nobody else has problems like you do. When you're done accusing everyone else of wrongdoings, perhaps its time for a little self reflection and stop it with this tamper tantrum.

 

Seriously dude? I am problem? Thats the easiest way to go. Blame user not provider.
I dont realy care about reputacion. For money I paid I want product that was advertised. END OF STORY. If you cant understand that you have some serious issues.

 

Stop the pointless back and forth please. It's not getting you anywhere.

@Krowe - Sager isn't infallible, I've had multiple RMAs and I have had multiple issues so it is indeed possible that they made a mistake but that's the OP's responsibility to get them to fix (and I wish the OP good luck with that).

@jackynikola - You are upset and that is understandable but attacking every solution offered isn't going to get you anywhere either. Unfortunately when you buy a product that has an international warranty policy, you have to deal with extra hoops. There should be a way to prove that it was a repair and get your money back. As for the temperatures, that machine was never built for what you're using it for. Use XTU to undervolt the chip and you should see a nice reduction in temps. If the thermal paste wore out after two months then it was the stock crap that can't handle high temps. Replace it with IC Diamond and you should be fine. There are steps you can take on your end to fix this problem but instead you're trying to hold it fully on Sager. I can tell you that won't get you anywhere.

 

Thx for advice. I want bother you guys no more. Its pointless. When I colect some money I will sell it and invest in something more serious.
THX

 

We can send out proof of purchase and repair if needed to file a claim.

 

Instead of whining like a spoilt brat, take Meaker's offer and file letter with customs to claim the tax back...