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    HotKey 8.0153 Crashing on W230ST

    Discussion in 'Sager and Clevo' started by joners, Jul 21, 2015.

  1. joners

    joners Notebook Enthusiast

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    Ive started having issues with the HotKey software failing to load. Im guessing that its down to a recent Windows Update, but i cant narrow it down to the specific update.

    Im using HotKey 8.0153 (according to Programs and Features) on a Clevo W230ST, running Windows 8.1 Pro. Ive gone as far as completely reinstalling the system and have exactly the same problems.

    Following are the event log entries from my system.
    ___________________________________________________________________________________

    Faulting application name: Hotkey.exe, version: 8.0.0.137, time stamp: 0x52d08e6e
    Faulting module name: brightness.dll, version: 1.0.0.1, time stamp: 0x50aa6e98
    Exception code: 0xc0000005
    Fault offset: 0x00001905
    Faulting process ID: 0x1138
    Faulting application start time: 0x01d0c3b723f31732
    Faulting application path: C:\Program Files (x86)\Hotkey\Hotkey.exe
    Faulting module path: C:\Program Files (x86)\Hotkey\brightness.dll
    Report ID: 65722ea8-2faa-11e5-825a-0c8bfdd97389
    Faulting package full name:
    Faulting package-relative application ID:

    ___________________________________________________________________________________


    Log Name: Application
    Source: .NET Runtime
    Date: 21/07/2015 14:14:20
    Event ID: 1026
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: W230ST
    Description:
    Application: Hotkey.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AccessViolationException
    Stack:
    at HotKey.CallingVariations.GetBrightness()
    at HotKey.ControlCenter.UpdateForm()
    at HotKey.ControlCenter.radioButton6_CheckedChanged(System.Object, System.EventArgs)
    at System.Windows.Forms.RadioButton.OnCheckedChanged(System.EventArgs)
    at System.Windows.Forms.RadioButton.set_Checked(Boolean)
    at HotKey.ControlCenter.myDevice_ControlCenter_change(System.Object, System.EventArgs)
    at HotKey.Device+EventHandler.Invoke(System.Object, System.EventArgs)
    at HotKey.Device.OnChange(HotKey.ControlCenterEventArgs)
    at HotKey.Device.set_Status(Int32)
    at HotKey.HotKey.ControlCenter_Tick(System.Object, System.EventArgs)
    at System.Windows.Forms.Timer.OnTick(System.EventArgs)
    at System.Windows.Forms.Timer+TimerNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
    at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
    at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
    at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
    at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
    at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
    at HotKey.Program.Main()

    Event Xml:
    <Event xmlns=" http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-07-21T13:14:20.000000000Z" />
    <EventRecordID>1316</EventRecordID>
    <Channel>Application</Channel>
    <Computer>W230ST</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Application: Hotkey.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AccessViolationException
    Stack:
    at HotKey.CallingVariations.GetBrightness()
    at HotKey.ControlCenter.UpdateForm()
    at HotKey.ControlCenter.radioButton6_CheckedChanged(System.Object, System.EventArgs)
    at System.Windows.Forms.RadioButton.OnCheckedChanged(System.EventArgs)
    at System.Windows.Forms.RadioButton.set_Checked(Boolean)
    at HotKey.ControlCenter.myDevice_ControlCenter_change(System.Object, System.EventArgs)
    at HotKey.Device+EventHandler.Invoke(System.Object, System.EventArgs)
    at HotKey.Device.OnChange(HotKey.ControlCenterEventArgs)
    at HotKey.Device.set_Status(Int32)
    at HotKey.HotKey.ControlCenter_Tick(System.Object, System.EventArgs)
    at System.Windows.Forms.Timer.OnTick(System.EventArgs)
    at System.Windows.Forms.Timer+TimerNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
    at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
    at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
    at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
    at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
    at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
    at HotKey.Program.Main()
    </Data>
    </EventData>
    </Event>

    ___________________________________________________________________________________
     
  2. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Have you tried a different version of hotkey to see if it has the same issues? Sager has version 8.0129 up on their site, it might be worth a shot.