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    How good is Sager Support?

    Discussion in 'Sager and Clevo' started by kamster, Nov 29, 2015.

  1. kamster

    kamster Newbie

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    So the laptop I purchased in May won't boot. I have left a message with Tech support who is not open until tomorrow.
    Any experiences?

    Thanks
    Kamie
     
    kamster, Nov 29, 2015
    #1
  2. HTWingNut

    HTWingNut Potato

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    If you bought direct from Sager, contact them directly. If you bought from a reseller, best to contact them as well, since they may have more pull and able to help you out. Overall the turnaround time is usually pretty prompt, depending on the issue. But usually only 1-3 days at their depot plus shipping time.

    As long as there's no apparent abuse, they're usually good about repairing/fixing/replacing under warranty time frame without hassle.
     
    HTWingNut, Nov 29, 2015
    #2
  3. kamster

    kamster Newbie

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    Thanks,
    I have put in a request with tech support. no abuse, just quit booting windows. Tried to refresh windows, stops at 10% and never finishes, tried to install from usb, copies files, and stops at loading drivers. Hard disk has errors, i suspect SSD drive has problems.
     
    kamster, Nov 29, 2015
    #3
  4. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Hopefully they might be able to troubleshoot it with you, but yes, usually they are pretty quick on a lot of their RMAs that are sent in.
     
    Support.1@XOTIC PC, Nov 30, 2015
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  5. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Ya i'd be expecting that they get back to you today or early tomorrow at the latest. You might be able to call them today since they are back open now.
     
    Support.3@XOTIC PC, Nov 30, 2015
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  6. Zymphad

    Zymphad Zymphad

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    My experience is direct support with Sager not the best. But they seem to respond to resellers. So even though I can buy from SagerNotebook, I'll be sticking with resellers if I buy another Clevo.
     
    Zymphad, Nov 30, 2015
    #6