How many end up getting a Warranty?

Been looking at the new clevo skylake line and I am almost all squared away with my ourxhase, but now need to think about my peace of mind.. the warranty..

Most sellers have a one year warranty.. however, for another $150-200 you can get two more years..which would be 10-15% of my purchase value..

Is it worth it? I've been building desktops for 5 years now and haven't come across that failed that wasn't doa.. but laptop your sol if something fries on the board..

What's the odds something will stop working between year one to three that didn't happen during year one?

Did you guys grab a warranty?

Has anyone had any rma experience with clevo resellers and sellers? Did they repair/replace? Or try to give you a hard time that you caused the issue and it's not under warranty??

I wasn't able to find many or really any rma stories or people saying thank God I had a warranty..

 

here in the uk my supplier offers 2 years as standard and then i always upgrade the warranty.
my first clevo is 7 years old now M860TU and still going strong and used every day but for minimal tasks.
2 years and 1 week into its life the graphics card died 9800GT and as i had extended the warranty i got a new 260GTX which is a better card installed the same day saving £350/$530

graphics card now can cost over $1000 so i will let you make your own mind up

edit

this is only from a reputable clevo/sager supplier like xoticpc, pro star, power notebooks etc

from places like high street stores or amazon for example who use a third party repairer i think the warranty is total crap and most of the time not worth the paper its printed on.

 

if you are going to spend that amount of money, I think it is worth getting the extended warranty! At least that's what I did.

 

extended warranty FTW, 4yrs in my case peace of mind!

 

No warranty at all, if that were offered. Have tools, little confidence in most reseller's abilities, it saves shipping hassle and, all in all, repair will be much faster. Kinda hard to apply for rma anyway; use soldering iron and dremel first thing, so ... re-applying ' Warranty-void' stickers won't fool anyone . You also have to consider that the gpu is the component most prone for defects, but rma here is often limited to 1-year max. (read the fine print).

That 10-15% isn't a lot, but you also have to take into account the chance the reseller will be out-of-business before warranty period has ended. So a reseller with larger volumes may be a wiser choice when opting for extended warranty. There's no warranties on warranties, though ...

 

clevo dont have warranty stickes as they are user upgradable unlike a lot of lappys that are covered in them.

 

Yea... A soldering iron is not for me.. haha

I guess I am looking to hear if anyone had any RMA stories from any of the US vendors.. I see reviews on the sellers, but not many warranty stories

 

ah well, while that view is certainly awesome, not everyone here is so self-sufficient when it comes to repairing hardware in those cases, an extended warranty is surely a nice thing to have

 

Anyone know the difference between the XoticPC warranties? Sager 3 Year and the non sager 3 year parts haha.. Is one Sager and the other Xotic? I did pm Pat to ask so I can edit with an update if no one knows.

 

Soldered components, replace everything - MB, CPU, GPU. Modular components, replace the bad part. That should factor in the decision as well.

Check with your credit card company, you may be covered for a second year through purchase. That seems worth giving up that 3% cash savings and buying with a CC if two years is enough coverage for you.

 

Great Point!

Just checked my Chase Sapphire Preferred
EXTENDED WARRANTY PROTECTION
Extends the time period of the U.S. manufacturer's warranty by an additional year, on eligible warranties of three years or less.

Would Xotic PC or Mythlogic be covered under that??
Haha I really have no idea how that works.. Never used an extended warranty on a credit card before.. plus it says I have price protection for 90days..

 

I'd be reading the fine print or contacting them for the process. But it seems that the CC would pay for repairs after the initial warranty expires. Hopefully, you could choose where to send it for repairs. I wouldn't think Mythlogic or XoticPC(Sager) would care how they are paid for repairs. It's not a warranty claim to them.

 

This does go through your credit card company. I believe they will pay for any warranty services in their extended time frame. Since it is offered by your card you will want to talk to them about full details on it.

 

Hey Hutsady!
I just got off the phone with them and they said as long as you are an authorized reseller of Sager and Sager is the one offering the warranty then they would cover an additional one year coverage to the base 1 year manufacturer coverage. I believe you are.

 

Nice. I've looked into it before a while back with my card and thats what I remembered. Never have used it but good to know you have it.

 

Plus they have a 90 day price guarantee which I doubt would come in handy.. but you never know.

 

Statistically you are definitely more likely to have a hardware issue that requires a repair or replacement after 12 months of ownership than you are in the first year. It is also more likely that a repair/replacement RMA would be a more serious and expensive issue after the first year. The chances of either happening are not high, but as time goes on the more expensive the repair tends to be.

Weighing up the pros and cons of this is difficult for a customer. To take a European stance on this for those of us on this side of the pond; the EU actually makes the decision for customers, because EU law states that all retailers are bound by a 2 year guarantee (NOTE not "2 year warranty" but "2 year guarantee"). Most EU based companies do indeed then offer a default 2 year parts warranty, though in the UK this has not been adopted because statutory rights actually provide more consumer protection than the EU directive - though ironically this means that most companies (apart from us ) have 1 year default warranty.

 

^and this is why you stand out from the rest of them

 

@XMG: ill be wanting to talk to you guys about bringing back the 4yr platinum warranty when i get my next machine in 2019

 

I'll have to check my credit card company to see what they do. This thread has been helpful for what I do on my next potential purchase. Of course, my current laptop managed to die a few weeks after what would have been after the end of the 3 year period. Just my luck right (of course I only had the 1 year warranty to begin with).

 

I think Sager warranties are decent and affordable. I mean 2 years for $99 and 3 years for $199 is a steal IMHO. Just have pretty much any component fail and it's paid for itself. It doesn't cover accidental, but you can always go SquareTrade or other warranty for that. They usually turnaround your laptop in a week too. No it's not on-site service like Alienware but they also charge like $500 for a 3 year on-site warranty.

Even if you don't plan on keeping the laptop for three years, it's a great selling point and a bit of ease of mind for any potential buyer. Plus Sager allows for self install of upgrades and repasting, etc unlike many other OEM's.

 

I completely agree. If you are getting a high dollar system, the percentage Sager costs is much lower than most warranties I've seen. Very reasonable in my opinion. I can't think about how many times I've seen electronics warranties where the cost is a ridiculous amount in relation to the price.

 

Yeah and I think the 3 year warranty is especially good value.

 

Never make the mistake of not getting the 3 year warranty. Seriously, you may end up regretting it big time.

 

You can't always buy an extended warranty down the road after your purchase the computer, as where you can upgrade your parts later. So in some cases it might be worth foregoing an upgrade, to get the warranty. But then come back later to change up your configuration on your own.

 

^^^^^ I agree to much that was said above for sure!

It is so true like ALL quality electronics, failures can and do happen at times.

For example a motherboard on these models can run from $250.00 to over $400.00. A GPU (Video card like a NVIDIA video card) can cost over $750.00

To add to this if you get the the Extended Warranty, this would cover ALL defective parts, labor and shipping to and from the service center in the LA, California area (for Sager and the Resellers).

This FREE shipping alone can save a lot over time (The FREE shipping for warranty is for those in the CONUS or the 48 contiguous states or if with when the Canada Warranty is chosen, Canada too)

As mentioned, it adds to the re-sale value price if you are selling it later. What peace of mind this is!

 

I don't buy the extended warranty.

1) My credit card adds one extra year of warranty for free.
2) I just bought the P750DM, which is about as modular as they come. So any faulty item can be isolated and replaced, unlike BGA laptops where the entire motherboard (which includes the CPU and GPU) has to be replaced
3) I don't keep my laptops for very long, and they'll be sold before anything runs the risk of failing past the 2 year warranty period offered by my credit card. Contrary to what others have said here, in my neck of the woods, extended warranties aren't particularly sought-after in the secondary market when selling a laptop. It's a "nice to have", but few people are willing to pay extra for it.

The only circumstance where I would consider the extended warranty is if I can't pay by credit card and/or I'm buying a BGA machine. In those cases, the extended warranty is well worth it I think. Or if I'm buying a really expensive machine (say $2500+ USD), then the $99 for an extra year will bring my total coverage to 3 years with my CC coverage.

 

sure, warranty depends on ur usage scenario. if u upgrade frequently anyways, extended warranry is a moot point. users like me though, who buy the very best that their wallets allow at a specific point in time and then keep it as long as possible until the next upgrade cherish this option indeed!

Sent from my Nexus 5 using Tapatalk

 

Very Nice, What credit card company do you use that gives you the extra year?

I agree, if looking to resell your laptop a year or two down the road, what's the point, but if you go big and get a 2-3k laptop and it breaks 2 years and 3 months from now, you now have a very expensive paper weight

 

I have a Visa (RBC) and Mastercard (Capital One/Costco). To be honest, most credit cards in Canada offer standard stuff like extended warranty, price protection, theft/insurance loss, etc. Its quite common, but I'm sure its different depending on your country.

 

Good to know, thanks for the info!

Ever had to go through filing a claim with them? Might have to look into this for myself

 

I've only ever filed a claim for delayed flight insurance, never needed extended warranty or anything else. It was relatively straight forward for the flight stuff, not sure how it would go about for the warranty. I imagine filing a claim for theft/loss would involve a police report, and price protection would require providing proof of pricing.