How picky is Sager with returning a laptop?

Has anyone had any experiences returning a Sager laptop? I ordered both an NP8130 then decided to order an HP DV6z. I know the GPU and CPU in the NP8130 exceeds the performance of the HP, but so far the HP is costing me $550 less than the Sager.

If I had known I would be able to get the HP this cheap and that the overclock potential was as great as it is turning out to be, I probably would not have ordered the NP8130. The gaming performance is able to get near GTX 460m.

That being said, my NP8130 arrives on Wednesday, the HP probably beginning of next week, and would like to do a comparison review between the Sager and HP nevertheless. I may still keep the NP8130 though, but if I decide to return it, is there much of a hassle or problem? I've returned an HP laptop in the past and it was no problem. They were very good about it, so I know it won't be an issue if I do decide to return the HP instead.

Thanks.

 

what do you mean "get near 460m"? that's not the card that ships in the 8130.

AFAIK, you can return the Sager for any reason, but have to pay to return it, plus you have to pay for the original shipping costs, even if they credited you for free shipping, due to a promo. ie, I am not paying the $28 to get my new Sager, but IF I send it back, I will be charged that $28. I'll be refunded the rest of my original cost. (I seriously, seriously doubt I'll be sending back my Sager for a refund, but ask me again after this Thursday. )

 

They have a 30 day no questions asked policy. You can return it for whatever reason you like. If you don't like the laptop, it's not a problem to tell them you don't like it and want it returned.

I had to return my 8150, but it was because I had to RMA it twice within a month, but my reseller had no problem accepting the return. Although I did re-buy the same laptop, but with a different GPU.

Of course, just make sure you don't damage it in anyway or have lost the softwares, manuals, etc and you should be good.

 

NP8130 has 560m, I know that, but it was a comparison to the performance it can achieve, which is quite commendable for a $800 laptop (well closer to $700 now!)

Pay for original shipping costs? That's a crock. If they offer free shipping then that's said and done, part of doing business, otherwise just very poor business practice IMHO. That's like saying they reduced the price $28 to price match with someone else, but if you return it you have to pay the higher price for it? That makes no sense.

I also got free RAM, I would expect to return that at my cost too, and I'm fine with that. But I don't want to keep the RAM and pay full price or pay for original shipping costs either. If this is truly the case then I will just refuse shipment of the laptop and they can eat the costs altogether.

 

How many laptops do you have?

 

When all is said and done, I'll have two, Sager or HP and my Hannspree Netbook.

 

IMO, you should have been fully aware of the return policy BEFORE ordering. I always find out all the details before I commit myself to an important purchase. Saves aggravation later.

 

Thank you Mr. Monday Morning Quarterback. You know you should have seen that hole in the ground too before you stepped in it and twisted your ankle. Good advice.

I had no intention of returning the laptop when I bought it and am pretty familiar with the Sager machines. Just the HP opportunity popped up and became a viable alternative. Mainly want to see the screen and batter life of the Sager and HP.

 

I think that policy depends on the reseller and the terms they offer. XoticPC for example doesn't seem to charge for the free shipping in the Sager terms, though I'm fairly certain Hutsady or Brett have said they do:

They seem to spell it out exactly for their Asus warranty though:

So it really sounds like it depends on the seller. If you refuse delivery, I know some places will still charge you the shipping costs (Lenovo tried to do that to me when I refused a laptop order I had cancelled and they shipped anyway. Fought them and they backed down)

EDIT: Did you order that HP with the new Llano chipset? I've heard that the CPU performance is very lacking compared to Intel, though the onboard GPU is definitely better than the lower end discrete and 2x better than Intel HD 3000. It's still not anywhere near the 560m I'd think. Notebookcheck marks it as 10x slower than the 560m. Seems that HP is around the same level of performance as my x220

 

Justin@XoticPC clarified it for me through PM. I'm good.

Regarding the DV6z, yes CPU is lacking, but it overclocks like a sonofagun, and while undervolted too. Gaming performance is running close to a GTX 460m system with i7-2630QM with overclocks. So far about $550 price difference between DV6z (Llano) and the NP8130, but I love the Sager build quality and I'm sure the screen will be fabulous (got the 95% NTSC), so it will be a tough decision.

 

your comparison to Monday morning quarterbacking is incorrect as is your comment about a hole in the ground--you should have asked about the return policy, plain and simple. You bought the Sager despite being unfamiliar with the rules and now you are complaining bitterly about the shipping fees, and griping about my comments too. You know what I have to say about that? "oh well!"

 

Thought you were going to say "Voy La"

 

thinking mostly about the money is usually a mistake. The several years that most people keep a laptop will make a few hundred dollar difference seem irrelevant, if what you bought (and kept) is what you REALLY WANT.

 

What I REALLY WANT is 6 hours of battery life and spend less than $1000. I don't keep laptops longer than 18 months anyhow. And one person's needs does =/= another person's needs. Pocketing $500 is a lot of money if the HP meets my needs. But I won't know for sure until I get them. I love Sager quality an overall performance, but in price and battery life it's lacking.

The return policy is as I expected thanks to Justin for explanation, just pay return shipping for the laptop and promo memory. Understandable and realistic.

 

So...if I decide to return mine, I can quote you saying that Justin says you don't have to pay the shipping charge ($28) that was waived on my purchase? Awesome!

 

You can, but it doesn't mean anything because I don't work for XoticPC. PM Justin (or whatever rep you prefer) and ask them to quote what it will take to return the laptop. I'm a repeat customer and brought other business their way, and I'm a pain the butt, so who knows. As Epsilon748 pointed out, it's not specifically called out in their return policy.

 

I returned a Sager machine from XoticPC some years ago without any hassle whatsoever (it was BSODing out of the box) for a full refund (didn't replace it on account of school had already begun and I decided to tough it out with my Dell for a bit longer). I believe I didn't pay for shipping, on account of it's defectiveness. Had it been a perfectly working unit (like you're suggesting you might return), then I'm not so sure they'd of not made me pay for shipping. I also ordered a new Sager through XoticPC a few hours ago, partially because I remember them being so good about this experience when I did have a problem.

 

So you went with the 485m instead of the 6990m?

 

I'll PM you, so as not to hijack the OP's thread.

 

glad to hear of your positive experience. My 8130 is due here this Thursday.