So basically I bought a Sager NP5796 on eBay for a decent price. Then the kid's dad says he sold it to me for too little and the kid says, "Sorry I can't send the laptop".
I go berserk on the kid and say that I have already sent the money which PayPal has cleared and now he decides he can't send the laptop? Basically I scared the kid enough with words like Inter-State Fraud and Federal Court and Breach of Terms and Regulations. So the kid gives in and says he's sending me my legally bought laptop.
Then the kid calls in the middle of the night and says, "Uhm, hi. I can't send you the laptop because I don't own it anymore, I sold it to somebody else, my bad." So of course, I go uber-berserk and have one of my friends call acting as my British Solicitor (lawyer) and he drops a few words that kind of knock some sense into the kid as well.
At the same time I opened a PayPal dispute so as to document his vivid array of fecal matter that this kid calls business. I opened a dispute since I used the Pay Now button at the end of the eBay auction so that the payment was registered with both eBay and PayPal. I made sure the laptop was sent to my confirmed shipping address and that it was all sent in one payment and not more than one as to be eligible for the Buyer Protection scheme that PayPal has set up.
Finally, the kid gives in to the advice of my "representative" and decides to send th elaptop. Somehow, magically, he un-sold the laptop to whoever he had previously magically sold it to, quite conveniently.
What he didn't tell me is that it was his Dad that was going to do the shipping. So basically my Mom goes to the Post Office to pick up the laptop for me (as I am out of town) and the Post Office lady, being a native Miami resident, is extremely ghetto. She's like "Baby you sure you wanna take this package? Look at it!?"
The laptop was basically sent in a box that wouldn't be worthy of carrying meat in. That extremely poor box was bound with duct tape, and quoting my Ghetto Post Lady, "I always tell people NEVER NEVER NEVER wrap up your packages in duct tape, 'cause when it gets hot, it rips."
So, I asked the fine lady if it would be possible for my Mom to take pictures of the box and send them to me and let me decide on whether I will officially receive the laptop or whether it will be a "refuse/return to sender" situation."
Now, PayPal gives me the right to return the laptop if it is not as described in the eBay auction. This is part of the Buyer Protection scheme. If I do that, the dispute automatically gets escalated to a claim. SO either non-receipt, or receipt of an item which vastly differs from that described, are both reasons for me to escalate my dispute.
Now... The role that my fellow NBR brethren shall play in this epic transaction:The description:
- I want you guys to see the description of this laptop.
- I want you to see the state of the box that it was sent in.
- I want you guys to advise me, should I receive the laptop?
- I want you to inform me of any similar experiences.
- I also want you to advise me whether I should keep the laptop (take a risk), or whether I should just resell it on eBay to save my losses.
hi i'm selling a 17" Sager Gaming Laptop NP5796. I had it for about 6 months and the computer is in good condition... works good no problems at all. The reason why i'm selling it because i'am trying to quit gaming.This gaming laptop can play Counter Strike Source with a steady 100 FPS High Setting , Team Fortress 2 with a steady 100 FPS High setting , Call of Duty 4 and 5 Average of 60 FPS high setting. (and then he listed the specs)
The package waiting at the USPS Hub:
<embed src="http://img2.imageshack.us/slideshow/smilplayer.swf" width='426' height='320' name="smilplayer" id='smilplayer' bgcolor='FFFFFF' menu="false" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" flashvars="id=img2/1320/1240890555ie2.smil"/>
Now, it doesn't seem like it would have gotten very damaged, if the USPS people didn't trash it about that is. But I am sure there was a LOT of potential for it to be damaged since it was not packed with any padding of any sort.
SO, should I receive it and check it out and run some tests on it and then eventually own it/sell it?
OR, should I refuse it and return to sender?
I'd appreciate your advice.
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How much did you pay for it?
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Id refuse it thats in terrible condition and was shipped worse than anything I have seen
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i would refuse it.
if there is any damage to the laptop, getting it fixed isn't worth the hassle of just getting your money back and getting another laptop.
if you refuse shipment, you will get your money back, and they will get whats left of the laptop.
tl:dr - not worth it. -
Will they not let you inspect it in the office, or is it yours as soon as you open it?
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Send it back get ur money back. The first sign of problems was when he said he changed his mind, cause if he is upset they are going to send the package really poorly
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As far as I know, the outside of the laptop seems generally unscathed. I'm just worried about inner parts, small things that can get affected by constant movement.
I got the lappy for a little over $1000 and wanted to update the motherboard and CPU. It still has about 5 months left on the first year of Parts & Labor.
I was thinking of either buying the new parts and selling the old ones to try and upgrade it within a $400 budget, or to sell it for like $1300 and maybe buy a new 8662 even though I really want the 5797 -
Just as a note...
That was a little harsh to be on a kid...
I mean, yes, it was his problem that he sold you it, even though it was less than he wanted, but still, that was a little harsh. You should have just asked for your money back...
and yea, send it back, but ask if it would be possible for them to package it nicer...
Just think if you were that kid, and the laptop came back broken, and you had to refund you the money -
i would send it back and just save for the 5797, or find another used one.
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if you don't want to sell something, then dont list it. it is as simple as that.
if the laptop gets back to him broken, then it serves him right. lesson learned. -
Yep send it back safer for you to.
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B) He DID sell it to me and then try to sell it to somebody else for more money, AFTER receiving payment.
III) If I refuse the package and ship back to sender, it's gonna be impossible for me to ship it with new packaging.
That's what I told the kid in one of the e-mails I sent after the package reached. That his dad, in his attempts to try and harm me is only harming himself. If I refuse the package, it will be shipped back to him in the same dastardly state it was sent in, thus causing the kid more woes, and if I were to accept it and it turned up damaged, I can still have PayPal return me the money due to it being defective.
I appreciate all the advice you guys have been giving me. -
Hey X2P, this forum is suitable for this thread right? I didn't really know which forum to put it in, so I chose the most general niche that this thread fits into, the Sager/Clevo niche. But I was afraid others with similar experiences, who don't normally check out the Sager/Clevo thread, might not notice it.
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Dang. How much did you pay for this laptop? Was it that much less than just getting it from an established company?
Dude, send it back, get back your money, and take the time to buy a laptop properly PLUEEEZZZZ!!! (advice from the ghetto fab Post Office Worker) -
I don't understand why you wouldn't open it up and at least check it out. Run whatever tests you have to run and if that goes well, you still have 5 months to make sure you didn't miss anything.
The packaging is pathetic, but you did get a good price on it...and if you're covered with paypal, atleast check it out. -
Send it back.
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spradhan01 Notebook Virtuoso
Just send it back!!No way to receive that package.
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BAH HUMBUG! Man this thing was bought in September 2008 for $2010. And the kid was desperate to get out of gaming so I knew I could strong-arm him on my offer of $1000. AND IT WORKED!
BUT, his Dad turned out to be a real KNOB. I SO want to do what Yoyoman suggested, since I am gonna be sending it into Sager to get the motherboard switched out due to the eSATA issue.
But I guess $1000 is still $1000 and the $400-$600 I saved on this thing is just not worth it.
Maybe one of you kind Sager resellers wouldn't mind having pity on me and sending me a M570ETU barebone that I can fit with my own CPU and GPU.
BAH HUMBUG. I wish somebody would rip that kid's Dad's testicles out, cuz he screwed both me and the kid just because he is angry he payed so much for the laptop originally.
BAH HUMBUGLast edited by a moderator: May 8, 2015 -
OK What if I accept it and have it checked out.
- Install Windows
- Run some CPU & GPU intensive programs
- Check for artifacts or heating issues
- Make sure eSATA doesnt work so I can get Sager to replace it with a m570ETU mobo
- Laugh in a very deep and evil voice?
- Or, if it works but with a few minor issues, sell it on eBay and spare the kid the dishonor of being PWNT by his own Dad?
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did you physically examine the exposed parts of the notebook?
does it look okay?
- if there are any cracks or breakage... definitely send it back. -
Too much risk involved and it sounds like a scam from day one. If it's too good to be true, it probably is.
This lesson of eBay can be learned the easy way or the hard way.
Get a notebook you can afford, or save for a while.
Still say it's wiser to refuse the thing. -
You may consider to get it and check it out because you really want this laptop but lets say that you do get it and the laptop cant run or something like this and you cant get your money back and have to pay much more to repair the laptop the best thing for you is to refuse the package and let this f.....g kid to deal with his problems you dont have to pay for his stupidity
and if you want to get good laptop just call sager or xotic pc or some other good company -
sounds to me you're lucky that you even got anything in the mail.
i wouldnt expect any sort of refund from a nutjob like that, so take the package and suck it up.
refusing a package sure is the "right thing to do", but lets be reasonable here, if you send it back you're just buying your self a big fat endless hassle that'll get you nowhere.
go to the post office and check it out. take a flash light with you. shouldnt be hard to see thru those holes -
Forgot to mention, keep your photos if you're going to hash it out with Paypal. They may need to be used as evidence.
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Well he sent me three pics of it running when i asked him to. they all showed very decent quality shots of the laptop running windows and they were recent with his ebay nickname and they were within a short time frame AFTER I had already won the auction.
From what I've seen from the laptop from it's outside, it's in pristine condition. If you think about the shipping process, and especially ground shipping, the package will definitely not be thrown around, especially when the side flaps are exposed like that and it obviously is in a dire need of attention. Plus I think the maximum distance it might have free fell would be 6 inches like from conveyor belt to conveyor belt.
there are no cracks, no breaks, the laptop is essentially a well built laptop.
since before he sent me the laptop, i filed a PayPal dispute about him double backing on me with the whole "i sold it to somebody else" line. he never actually sold it to anybody else, it's just that his dad got uber-pissed off at him for selling a $2181 for $987 + $15.83 shipping.
Also there is quite a bit of warranty time left on it and it still holds a value of around $1500 in the open market.
I'm sure you guys see the predicament that I'm in.
Right now I have the power to refuse it and PayPal should reimburse me. Or I can take it and inspect it and perhaps benefit from it, if not directly, then monetarily through its sale.
Let me upload some pics that the kid provided me upon my fears it was a scam. I've spoken to him on the phone and he has provided me with both proof of ownership and of the laptop powering on and functioning.
I don't think he's smart enough to have checked the eSATA issue so I still dunno if I would be able to shimmy into getting Sager to replace it with a M570ETU motherboard, but there is always the Hope Card...
This was the pic used for the eBay auction
This was a proof of purchase provided to me within hours of my asking for it (after auction end)
This was the first of two proof of possession pics I asked for after winning the auction
This was the second of two proof of possession pics I asked for after winning the auction
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), I could deliver her calf for her while standing outside, just using those holes.
Maybe this is part of a new trend of pre-use notebook cooling methods that X2P hasn't let us in on yet. -
Ok so it seems I might be better off sending it back as a non-receipt. But does anybody know about PayPal's system when it comes to these things?
I have until May 10th to escalate my dispute to a claim. How long does PayPal take to figure these things out?
MKang was saying that they normally tend to favor the seller in disputes. -
you should contact Paypal with questions directly if you can... like how long would you get your money back after showing your evidence.
.. but for $1000.... thats a nice deal if the system was actually shipped properly. -
What are some of the things that might have been damaged in the shipping process?
Can anybody kind of conjure up a scenario that would entail one of the devices breaking due to said shipping method?
Is the build quality of the laptop strong enough to stop small diodes and stuff on the motherboard from breaking off? Is the main possible problem the LCD screen?
Thanks in advance. -
The chassis is sturdy to handle the trip.
LCD would be prone to damage from pressure (from being crushed)... ~$100-200
as for the other internal parts... during transit, some parts might have gotten loose from their slots, and re-seating them securely would fix it.
did the guy even including the power brick and cables?
since you are replacing the motherboard anyways, that might not matter much at all.
tough call.... but it might be prudent to just send it back if you have any doubts.
I (as well as a few other people) am comfortable with repairing the system since its simple enough after some research and experience.
But if you do not feel confident, then do not do it. -
I hope Justin W from Xotic sees this and gives his opinion.
EDIT: Sent him a PM. Hopefully He can offer some much needed advice regarding protocols and what not. -
I don't think it is just a matter of how much you paid for (cheap) it but it is also a matter principles and of how one should do business with others. It is also about how one should treat others. You don't sell something on Ebay forming a legal contract and then suddenly decide to change your mind after some one has sent you their hard earned cash.
You do not package something that can be considered fragile and that is important to the buyer in such a pathetic way. I have seen items worth $1 packaged better than that.
In short, you do not treat people like that and if you do, you shouldn't receive any gains from doing so.
If you keep the item, you are saying that it is ok for him to do business like that and that it is ok for him to treat others in that way.
I would refuse the package as well as contacting my bank about the entire saga just in case.
Paypal may have handled the transaction but your bank or what ever credit / debit card or account that your Paypal is linked to may still be able to do something.
The choices you have are either to do what is right or do what is easy. The right way is usually longer and more difficult. -
I agree with LaptopNut but as soon as the kid said he didn't want to sell it I would have given him negative feedback and moved on. I wouldn't want to do business with someone liked that for the fear of them making the situation worse.
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Getting a good deal on a laptop is awesome. Making some spoiled brat cry and learn a valuable life lesson = priceless.
Send it back and save up a couple hundred bucks and get the 5797 -
Justin@XoticPC Company Representative
eqmiami - Sorry to see you received the item this way. IMO I would check out the laptop thoroughly and see how it runs for a couple days. If the machine has no physical signs of damage to the outer casing/lcd your are most likely going to be ok (as long as it tests out ok during your evaluation).
I briefly looked at the pictures, was the system double boxed (boxed inside a larger box)? I would put it through different software tests and see how it operates and then make your decision. -
you filed with paypal and if you bought this thing with a credit card through paypal then your really covered. and you can talk to people at paypal..you just gotta know what channels to go through. and looking at the box isn't going to tell you what the product is looking like. you would need to power it on. and if it doesn't power on still constitutes a refund. cracked screen broken hard drive all still constitute a refund per paypal rules.
now you can call your self teaching the guy a lesson, which if it isn't broken and they get it back in excellent condition, then they sell it to who ever they promised to sell to and still make the money they we're losing on you. the only lesson they are learning is not to sell it for less that 1000 bucks. now if it gets lost/stolen/or broken...they still keep your money and paypal reimburses you and tries to get their money from them. i know you people just love to assume it works all nice like that, but in the real world it doesn't..why do you think they have insurance. they can claim broke just like half the people getting sued do. try getting money out of someone who is broke.. good luck with that.
your call though. if im covered. im gonna open it and see what's up before making my final call. or you can wait the 45 to 90 day process to get your check.(each case varies on time frame) -
Ya he might have also packed it like that in hopes that you do refuse it so he gets his laptop back...But that wouldn't make a whole lot of since either i guess, what good would it be to him if it's shipped back to him broken... That would be nice to be able to unpack it and boot it up at the post office
,that is a very good deal if its not mucked up. If it was me i would send it back to him just like he sent it to me get the refund and like the pbcustom98 said...Save up and get you a new or good used 5797 like below
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the lure of a cheap laptop made you "get what you payed for". a box does not look like that on it's own by magic means. it was tossed around and had other boxes placed on top of it, like all freight packaging material goes through.
you thought you out-smarted the kid when in fact his dad out-smarted both of you lol. just send this thing back. no point taking a risk and being stuck with a paperweight. if it's sent in for warranty work and sagers sees cracked plastics and loose internal parts they would not honor it's warranty.
save your money and buy a new laptop, especially since you mentioned you were going to replace the motherboard and gpu? it would cost you just the same as a new one and no point trying to sell the older parts to (which they won't sell anyway). -
If the right way is always more difficult, than isn't it easier to take the laptop and sell it, rather than to not even accept it and know it will get another dose of bad handling on its way back and might be rendered useless? Wouldn't it even be more humanitarian for me, just out of the goodness of my heart, to receive it officially but repack it and send it back?
My goal is Quad Core. It's been burned into my brain by certain people that shall remain unnamed -who an be found at Gophn.com- and for that reason, it is my quest.
No matter what the kid has learned his lesson. His fear of the word fraud caused him to end up forking over the laptop anyways, whether he liked the price or not. But his dad basically sodomized the transaction.
Is there anyway for me to benefit from the 5 months left on the Sager initial 1 year parts & labor warranty? Also, being as it was purchased from your business, is this laptop basically gonna be branded as a problem laptop for the both of us, and in the end, would be a greater burden than blessing?
If the software tests and general laptop look ok, would there be any specific items in the laptop that I should pay closer attention to? I'm sure you've seen similar cases where some laptops have been abused or neglected or just gone through a mean spell of bad luck?
I am sure he never found another buyer and that it's just a line his Dad fed him after he took the laptop from him. Because when the kid was gonna initially send the laptop to me, he asked his Dad to pack it and take it to the Post Office and his Dad went Postal on him when he found out he sold it for so cheap. He took the laptop and told him to say that he doesn't own the laptop and that it's really his Dad's. I kinda looked through that and called him out on it.
Also regarding the box, I'm pretty afraid that it was like that before it was even shipped. Looking at the cardboard, you can see it's pretty old and eaten away at. Like I mentioned in my reply to Justin, my main fear is of it's upside-down state.I'm afraid of the stacking that you mentioned, and that that stacking may have been on it while it was on its lid.
I've heard of quite a few laptops sent in for work to Sager with components not plugged in or in a bad state. Like the few people that sent it in for the eSATA issue, that found components unplugged or dislodged. Sager basically blamed itself on that. As long as there are no cracked plastics, hopefully the laptop won't expose the neglect it's suffered.
As for saving my money, the case right now is that that money technically isn't in my own pocket. It also is not in the kid's pocket. PayPal has it on lockdown right now, and I am not sure if "refusing to accept it" is the same as "it never reaching". They might say that the seller made a conscious effort to send me the laptop and I refused it.
They may also say that what happened during shipping is not the seller's fault. The ONLY thing I have going for me, is the NEGLECT issue, with the poor packaging. I can ask the seller to provide pictures that he send the box in a sound state, that way it would mainly be the USPS's issue. I am sure all of these talking points would take considerable time in PayPal's make-believe court. -
honestly. it sounds like you are making every excuse to accept the package simply because it was a good deal. it sounds like you made up your mind.
i have a feeling you are going to accept the package, and in your attempt to "repackage" the laptop, you are probably going to test it out anyway and put it through your test benchmarking process just to see if you like it. and im sure if you do like it, then you would keep it, after all..it was a good deal.
and yes, it would be more humanitarian of you to accept it and repackage it so it gets to him safely. however, why should you go out of your way and repackage the laptop, when they clearly didn't do anything correctly for you?
its not worth the hassle imo.
however, the ball is in your court. let us know what you do. -
I also have a conscience. The kid was a bit deceptive but in all my phone conversations with him, he's just a dumb 18 year old. His Dad has been the thorn in my side from Day 1.
Before his Dad ever got involved, the kid and I had pretty good communication and he took really good care of the laptop from what I saw prior to this fiasco.
I just spoke to him after reading your post, since it seemed my opinions were extremely biased. I said the following:
- Both of us will be at a loss if this transaction goes wrong.
- Your Dad has been the issue that caused the most problems.
- Had you packaged it you would have taken care of it, but he raped it.
- If I refuse the package, the laptop will travel another 2,000 miles in the despicable state that it's in.
- If I accept it and it doesn't work, PayPal will return me the money anyways.
- It's better I check it out to make sure it's okay and if it isn't I'll repackage it and send it to you so it doesn't go through what it already went through.
- If it is messed up and I send it to you repackaged, I want you to pay the shipping, because I am just doing you a favor (end of dispute).
- If it is okay, I'll keep the laptop and tell PayPal I'm happy (end of dispute).
- Either way, I will send you a message through PayPal's dispute resolution system detailing what we've discussed.
- You should either agree or disagree with that agreement/disagreement so that everything is documented.
I also think that after reading the vast array of comments and advice, that I am not going to lose much if the laptop ends up broken, hopefully I can get him to say that my money will be returned to me if it doesn't work correctly. If I get him to say it in the Resolution Center's dispute section, it will be documented by PayPal.
Like I said before, I have a conscience and it doesn't serve me right to oppress the kid just because his dad oppressed me. It also wouldn't go against any correct business principles for me to be the victor in this dispute without destroying the kid's laptop.
My money is extremely hard earned and I cherish it, but I am not gonna jew myself into a tight corner just because I got a good deal. In the end, that good deal is not worth the headache, but I wouldn't want this to bite me in the back. I wouldn't want ot treat the kid the same way his Dad treated me and then find myself being the oppressed one in a future dealing.
- If the laptop is functional but has some issues, I'll return it.
- If it doesn't power on, I'll return it.
- If it has any dead pixels or artifacts when undergoing the stress tests (assuming everything is on stock settings), I'll return it.
- If it works and passes any stress tests and general visual inspection (inside and out) and I feel that I have emerged as the "better man" in the situation, I'll keep it.
That's why I tried to get a wide spectrum of people to throw in their two cents, the average user, the uber-geek, and even a representative/head honcho of the company the laptop was bought from.
I hope it's not too selfish of me to want this laptop to work and for this transaction to be completed.
I am not gonna make a move for another 4-5 hours until I have gotten his reply in PayPal, until then, the ball is still in play.
I just sent this message to him in using the PayPal Resolution Center:
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egmiami...post the web e-bay item web address. i want to go in a check this out and see what was said in the description...also, I wanna make sure i don't ever buy anything from this guy
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At this point, just flip a coin a be done with it...
If you really wanted to return it, you would have already done so.
If it was me, I'll simply accept the package. Come what may- That's life.
Otherwise, you'll drive yourself insane with indecision...
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MrButterBiscuits ~Veritas Y Aequitas~
Ya first off you kind of an *&# no offense, I can't believe you scared that kid into giving you the laptop after he said he made a mistake and would refund your money... Secondly I cant believe your going to return it after all that
Ok I didn't know the whole story, my bad, I just read your second entry... Yea basically just do the tests and such if it looks generally unscathed, then u may send it back if theres a problem, but just remember I think we've all made mistakes like this when we were younger... although 18's pushing it a little lol -
Once you accept the laptop it becomes alot harder to deal with things if there are damages through paypal.
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(not saying he would do that of course, but it is a valid question to ask him) -
The fact that you cussed the kid up after he said he didn't have the laptop anymore and would refund means you wanted it for the most part at the price you are getting it.
Unless something is extremely wrong with the laptop that a bit of elmer's glue can't fix, you're goin to keep it. -
MrNutterBiscuits, I didn't scare him into giving me it. The auction ended on the 14th and payment was cleared on the 16th and the only reason he didn't send it on the 17th was cuz he didn't have a ride to the post office. During that weekend, his dad took the laptop from him and held it ransom, pissed that he sold it for that low.
Until his Dad entered the scene like a menstrual monster, we were smoothly sailing. Once he got his swine flu inflicted self into the situation, things went, as the British would say, pear shaped.
All I scared him into doing was to honor the adult decision he made a few days prior.
KY Bullet, I've provided enough info, including his eBay username for you to be able to find the auction. Once again, his username is in the two proof of ownership pictures.
k9hydr4, trust me, you don't know how undecided I was at all. I REALLY wanted to do both things. But I wanted to refuse it more just to pi$$ in his dad's face and make him pay, but that wouldn't have been the right thing to do. I also felt extremely selfish to keep it, thinking I had done something wrong by coaxing the kid to sell it after all.
But hey, my money is extremely important to me, and I have a wife and kids and I am only a few years this kid's senior. There's a time to be a post-pubescent child, and a time to be a man. This was a time for him to learn to be a man, without being oppressed by me that is. Him losing a bit on the sale is better then him losing a lot on the busted laptop. Same on my part, if the thing is busted, then it'll be time for me to be a bit self conscious and take my money back.
*sigh* -
My point is, you're gonna have to make a decision, one way or another--
I NEED ADVICE: Sager NP5796 bought on eBay.
Discussion in 'Sager and Clevo' started by eqmiami, Apr 27, 2009.