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    I read lots of ppl wrote sager customer service is poor, so what if u need warranty from them?

    Discussion in 'Sager and Clevo' started by yun, Jul 11, 2011.

  1. yun

    yun Notebook Deity

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    I am considering p150, but I read lots of posts about bad customer services.
    So I'm curious about what happen if I need repair service
     
    yun, Jul 11, 2011
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  2. Chappa'ai

    Chappa'ai Notebook Guru

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    Simple. Buy from a reseller.
     
    Chappa'ai, Jul 11, 2011
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  3. yun

    yun Notebook Deity

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    You mean resellers will take care warranty?
     
    yun, Jul 11, 2011
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  4. little_one

    little_one Notebook Consultant

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    They will liase with Sager on your behalf

    If you live outside US , they might take care of small repair so that you dont have to send the laptop back to US
     
    little_one, Jul 11, 2011
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  5. MALIBAL

    MALIBAL Company Representative

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    Most people buy from a reseller, because you will get much better support. If you ever need service, your reseller should handle the entire process, so that you never have to deal with Sager directly.

    In addition, other benefits to buying from a reseller, include: extended labor warranties and better deals i.e. free shipping etc.

    Here is a list of the top resellers: http://forum.notebookreview.com/sag...eller-info-read-before-posting.html#resellers :)
     
    MALIBAL, Jul 11, 2011
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  6. d2c

    d2c Notebook Consultant

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    Resellers offer great warranties, mythologic offer a warranty that allows u to upgrade your laptop through them and it won't void the warranty u purchase. Also customer service should be your least concern if u buy a system from a reseller that frequently post here like exotic, myth, malibal, lpc. Ps I would check the forums before posting as there are already many post dealing with the same thing.
     
    d2c, Jul 11, 2011
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  7. yun

    yun Notebook Deity

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    thanks,all.
    It was confused me because I took a look at exotic.


    Sager 2 Year Parts & 3 Year Labor Warranty w/ Lifetime 24/7 DOMESTIC Toll Free Customer Support ( + 79 )
    Sager 3 Year Parts & Labor Warranty w/ Lifetime 24/7 DOMESTIC Toll Free Customer Support - Special! ( + 149 )
     
    yun, Jul 11, 2011
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  8. d2c

    d2c Notebook Consultant

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    That sunds like a cheap price for 3 years.
     
    d2c, Jul 11, 2011
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  9. Justin@XoticPC

    Justin@XoticPC Company Representative

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    The 3 Year Warranty is a good deal plus we include 24/7 Phone Support for Life :)
     
    Justin@XoticPC, Jul 11, 2011
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  10. vNaK

    vNaK Notebook Consultant

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    I'm pretty new to sager, but how did sager's customer service get such.a bad rep? I've had to RMA my laptop twice, and I had no problems getting in contact with their tech department. There was no automated machines when I called, hooked me up to an actual sager tech. And those times when I've communicated via email, I got a response back in a few hours. So far their customer service was great. Id like to see dell/hp do that. I'm pretty happy with their service.
     
    vNaK, Jul 12, 2011
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  11. Catan

    Catan Notebook Evangelist

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    Who knows, resellerratings is probably just slow to update :)
     
    Catan, Jul 12, 2011
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  12. ikethegreat

    ikethegreat Notebook Consultant

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    I often wonder this myself. My first Sager I bought directly from Sager and the only problem I ever had was a bad wireless card. I emailed them about it and by the end of the week I had a new card in my hand.
     
    ikethegreat, Jul 12, 2011
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