Is Eurocom reliable?

Hey there, I notice that Eurocom has more options than other resellers for the Clevo M860TU, and since I'm Canadian, it's really close to me.

Question is, is it a reliable reseller? And one thing I notice is they do not claim to use Artic5, so is it save to assume that they use cheaper thermal paste?

 

they are reliable to general, but not me.

 

Seems like a pretty solid option for Canadians. I am also thinking of ordering this laptop from them - we'll see how it goes!

 

they seem reliable enough, I like their pricing, just configured this on their website. They forget to mention that the unit isn't even shipping yet though

EUROCOM M860TU Montebello $1,500 USD
Summary
Base
System and Display EUROCOM M860TU Montebello; 15.4-inch; Widescreen; WSXGA+; 1680x1050 pixels; UltraSharp; Glossy Surface $1,363
Built-in WebCam for Video Conferencing, Skype Ready Without WebCam installed $-45
Biometric Security Device - Log on to your PC or Web sites with the touch of your finger Integrated Fingerprint Reader for Secure Data Access and Easy Management of Passwords
VGA Technology 512MB GDDR3 Nvidia GeForce Go 9800M GT; 16x PCIe; DX10; Modular VGA $182
Upgradeable Processor 2.2GHz P8400 Intel Core 2 Duo Mobile; FSB1066; 3MB L2; 45nm; 25W
Memory Configuration 2GB; 2x 1GB; DDR3-1066; 204-pin - 2 SODIMMs
Turbo Memory - Breakaway performance meets energy conservation None; Choose from the options below
Hard Drive: Choose Regular, Hybrid or Solid State Drive(s) 160GB; SATA-300; 7,200rpm; up to 3Gb/s; 8MB cache; 2.5-inch
Hard Drive(s) Setup i.e. Multiple Partitions, RAID 0,1,5 etc None - Choose from the options below
External Hard Drive for Data Backup or Network Storage (NAS) None - Choose from the options below
Choose Your Keyboard (Language) English; US & Canada
Operating System(s) None - Choose from the options below
Optical Drive - to Backup large capacity HDDs and to Store data-rich digital content 8x Multi DVD +-RW/-RAM Burner; Dual-Layer; Tray-based; w/ Software
Graphics eXpansion Modules for Surround Design None - Choose from the options below
ExpressCard Adapters None - Choose from the options below
Wireless LAN None - Choose from the options below
Bluetooth for Wireless Devices None - Choose from the options below
Office and Business Productivity Software None - Choose from the options below
AntiVirus, Security and Utilities Software None - Choose from the options below
Gaming Accessories None - Choose from the options below
Standard Battery (internal) 8-cells Smart Li-lon Battery
Standard AC Adapter 120W AC Adapter; 100-240V Auto-Switching
Standard Power Cord - included US / Canada Power Cord
Carrying Case None - Choose from the options below
Choose Your Warranty Plan 1 Year Return to Factory Depot with 1 Year of Tech Support

 

The only reason I plan on buying from XoticPC over Eurocom is, for the high-ish end configuration I want, even with shipping XoticPC is much cheaper.

 

I'm not sure if it is reliable since I have not had any experience ordering from them...yet, though I am interested as I am also Canadian.

I do have a question though:

Is it better to purchase a computer in US funds from Eurocom instead of Canadian since they seem to be behind the ball when it comes to currency?

 

Eurocom is, I believe, an importer from Clevo, not just a reseller, which makes them more or less the functional equivalent of other OEMs like _Sony and _HP. That would explain why they have different options available as compared to the companies that are Sager/Clevo resellers (Sager being another direct importer from Clevo, and thus another OEM).

As far as reliability goes, they don't seem to have done seriously wrong by any great number of customers, at least, if they have, those customers haven't come and griped about it on the forum, so they're probably of at least average reliability. I wouldn't assume they either do, or don't use Arctic-5 until/unless you ask them directly.

 

Yea, I think I'll ask them about that.

I doubt they'll suffer the same fate as XoticPC and PNB in terms of the GPU options?

 

You mean because they still offer the 9800m gts and the 3870?

 

Yea, as in I'm not forced to order 9800GT.

 

The problem with that is, Eurocom isn't saying their is a delay right now with the 3870 and the 9800m gts while the sager resellers are saying there is a delay. So even if you buy from Eurocom, their isn't any way to know when you will get it, unless you can get them to give you a confirmation on the ship date. I'm rather surprised that the sager resellers pulled the pre-order option for the 3870 and the 9800m gts, because back when the np9262 had a sli 8800m gtx pre-order option it was delayed at least for a month and they continued to leave the option available.

 

Maybe it's not a problem of delay, but a problem of compatibility with the motherboard or some such.

But if it is, then I'm "forced" to get 9800GT, even if I have other options.

 

Well for a while I was thinking at least the 9800m gts was going to use a different motherboard, because the 8800m gts never was released as a mxm card. Now the 9800m gts will show up first in a gateway model. Making me think maybe nvidia is blocking other sellers from even advertising the 9800m gts till the card is released from gateway.

 

I'm thinking about getting the cheapest setup possible and upgrade it later by myself. Is that a good idea?

I know the wifi adapter is mini PCI-E, so I won't be getting it cuz it's easily upgradable (I'll just grab my current laptop's).
What about the bluetooth? I do not want to opt out anything that's soldered on, since those are impossible for me to upgrade later on.

 

I also am just transfering my wifi adapter into the new laptop. Saved me money and my current connection is only capable of 500kbps anyways and my 3945abg can handle those speeds.

 

Yea for sure. But I more concerned about the bluetooth module, which I actually use for my BT mouse.

 

Yikes, I wasn't that the wifi and bluetooth adapters weren't included in the original price. LOL, back to the drawing board...

 

I have to chime in here.
I don't have anything against Eurocom personally. I have bought systems from them in the past, but I am in no rush to repeat that. You can take that with a grain of salt.

They're pretty knowledgeable, but there is also a fair amount of B.S. with them too. The talk up quite a bit of their capabilities and when you do that to someone that knows what they are talking about... the inaccuracies are glaringly apparent.

The other day I called up about the q9100 quad core issue and after explaining it wasn't working was derailed instantly with, "The system works exactly as it was meant to." I was like, "Whoa Nelly, I didn't even get this from you so don't panic."

Now in the past they have asked me for information about how to configure SLI systems for max performance, my heatsink mods etc. I was just asking if they knew anything about this issue.

Like a robot over and over I heard the same thing, not for a sales guy but from the owner. I just said "forget it, I'll do it all myself." I wonder if you ran into a problem with one of their systems if you would get the run-around, or what.

 

That's for desktops right? I mean, there's only so many laptop parts so the problem you described would be less significant.

I guess I'll have to wait til people get their M860TU to tell if the bluetooth is soldered or mini pci-e (or sdomething else)

 

I do not have one as of yet, but I would guess it was like Clevo's other models... an actual module not a mini-PCIe or something. Easily R&R with a screw.

 

While the base price of the M860 from Eurocom matches the pricing from XoticPC and PNB, the options are ridiculously overpriced. Keep in mind that the US retailers have to compete, while Eurocom pretty much sets whatever price they want. If you order the base model, its no problem. If you don't make sure you get them to price match from XoticPC.

 

Eurocom is usually above price negotiations in my past experience. That was with a much stronger Dollar too.

 

According to the clevo website,

http://www.clevo.com.tw/en/products/prodinfo_2.asp?productid=122

it looks like bluetooth is a "factory option" like the webcam and fingerprint reader, unlike the WLAN card which use a "MiniCard module with pci-e interface" (is this mini PCI-E?). I'm guessing that "factory option" mean that it is built in and cannot be upgraded?

 

He makes a good point, an old member on here dexgo had to get replacement plastics for his laptop since he dropped it while cleaning, but he had taken all the important components out so nothing broke, but they would no longer honor his warranty even though it worked fine. He got the run around for a while but they gave in. I would say their support is somewhere between Dell regular support and Sager. 50/50 chance when you call in that you will get what you need.

 

I was in contact with one of their sales reps. After I pointed out the staggering price difference between similarly equipped notebooks from XoticPC and their site, the sales rep reduced the price drastically. It's worth a shot.

 

yeah it is .. except maybe for bwhxeon post ....

need to get some more feedbacks here and do some more readings

 

For the price question, I email them and they told me they can sell the notebook in CAD at the USD price... witch is less expansive than xoticpc for the same configuration, check by yourself.

But i got the same reliability question about them because i would realy like to buy from them.