Issue

I've got my Malibal P150HM

Only have one issue. Whenever I try to start saints row: the third, it blue screens on some kind of memory dump. Someone said a bios update might work. But I have a brand new laptop. I was kinda hoping someone else might have figured out how to fix it (or at least confirm it works for them w/ the same system specs, so I can narrow it down to a software issue), or can help me try some stuff.

Love this laptop though, got to get around to finishing review.

Specs: i7 2670qm, 8gb 1600mhz ram, ATI 6990m, 750gb HDD.

 

If it blue screens only in 1 game it might just be a driver issue, update the drivers for the 6990.

 

download Who Crashed which will give a full report but as NovaH says it sounds like a driver.

 

thanks! This fixed it for me. Also the program you recommended is something I haven't seen before (never really had this kid of problem before). I thought when I was downloading my drivers it was the latest ones. But now that I think of it I originally didn't have internet because I needed to get the bigfoot drivers before the NI would even work. Anyways. Thanks a bunch

 

Actually. It just happened again :/

I looking into the who crashed, only to end up with it being unknown. I told my drivers to check for an update, only to have it tell me it is unknown. But when I posted earlier, I was playing the game just fine...

 

Looks like a patch was released today for Saints Row, at least for Steam users. Any luck there?

 

it might look like its unknown to you but if you copy and paste the dump report readout here there are some clever people that might be able to get to the bottom of it for you.

 

Well here is the thing. I keep getting the stop 0x0124 (almost instantly on saints row, idk why). I've done furmark for a graphics test, even 3D vantage, but no crash. I've used seagate to test my hard drive. I've used memtest 86 to check my ram. I have a legit copy of windows 7 pro, and am up to SP1. I'm not using any programs that your average user wouldn't/ Even reinstalled windows and used all the disks off the cd that came with it. Personally, I'm out of ideas as what could be the cause of the issue. I even got a BSOD 1 time outside of gaming I think during a download.

I'm thinking that I am going to send it back, but if any of you guys have ideas I'd be willing to try it so I can avoid sending it back for repairs

Malibal's is still working very closely with me on the issue, but at this point we are both stumped.

If it was a driver/game issue, it would be far more common.
- I HAVE tried earlier ATI drivers

It cannot be because of heat, I can get the BSOD right on the title screen of saints row, or in like 5-30 mins of gameplay of any other kind.

It cannot be the ram, I swapped them with a good pair I used in my old lappy, same result.

I thought it could be Steam since all of my games are on there, but again, it would be more common.
-I have clean reinstalled the game, as well as windows a few times, no corrupt data there.

Possibly a CPU, Mobo, BIOS issue? Possibly some kind of conflict with direct X? Rare chance, but idk anymore.

Specs P150HM
i7 2670
8gb DDR3 @ 1600
ATI 6990m
Bigfoot Networks Killer 1103
8x dvd
95% matte

something has to be happening to trigger the bsod idk what though.

 

Questions:
1. Do you have any anti-virus applications installed? (If so then try removing them all)
2. Have you tried playing in the lowest possible graphics details and in the same screen resolution that you have your windows desktop in?
3. Do you experience any crashes in any other games or just SR3?
4. When you re-installed windows did you install *only* the drivers from the driver CD that came with your computer?
(If not, then that might be worth a try - these will be heavily tested drivers)

 

Oh, I also noticed you have the Bigfoot Killer - try removing their rubbish QOS application and installing the drivers only.
Either that or try disabling your internet connection before starting the game and see if that makes any difference.

 

and you still havnt posted the dump report.
open who crashed
click go
copy report and paste here
done.

 

draxen, I have tried the game without the drivers even installed for the bigfoot. I do get BSOD in other games, but for some reason it happens faster in SR3. I had no anti virus installed, and also had ONLY the drivers on the cd.

EDIT: I am getting the dump report in a second, running a check disk now.

 

Who crashed says:

On Wed 12/28/2011 6:29:12 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\122811-25818-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80082B3028, 0xB6000000, 0x40150)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

I honestly have no idea what to make of this. I can't believe it being a heat issue 20 seconds into the title screen. If it were a driver issue it would be far more common. Malibal wants me to swap the hard drive out and test it. But I've been testing this thing out like crazy, and yet it doesn't blue screen on any of the gpu/cpu intensive programs. Though it DID blue screen once outside of the game, which rules out it being strictly the games.

 

It sounds to me like you've eliminated most of the possibilities.
It's most likely either a hardware problem or a bad driver/corrupt installation of windows.

As an absolute last resort I would get a new copy of Windows. Borrow one from a friend or download one. Just in case the Windows installation media that you have been using is corrupt in some fashion. After installing Windows then only install the bare minimum of drivers required.
SATA, chipset, sound card, graphics card. If it stills blue screens after that then I'd RMA. If it doesn't blue screen then install each driver in turn and test again until you find the culprit. Install no other software during this process.

Sorry for your trouble, I hope you get it fixed soon.
It's awful to have these intermittent issues. I've had my fair share.

Good luck!

 

I second the fresh Windows reinstall. If it's not too much of a burden go ahead and do that. Only install necessary drivers and software and run your game(s) again.

Try also running games in Windowed mode while you have a temperature monitor and keep your eye on it. Take a screenshot of temps, maybe do that before reinstalling Windows and post the shots here.

 

google is your friend (sometimes) clikety click

dont often see fatal hardware errors so more investigation to do.
download HW Monitor (link in my sig below) to monitor temps.
dump is saying it could be thermal issue.

as mentioned above a windows reinstall might be advisable.
if it continues an rma back to supplier might be next option.

 

That's your problem lol. I've had nothing but problems with ATI Catalyst, especially with crossfire 6990m's...

I bluescreen on average of 15-60 mins playing Skyrim using xfire, If I try and use 1 card I get it even faster...

Also the intel 6300 and Bigfoot wireless cards are junk. Next laptop just getting the ty internal one and when I have to actually game just hook my computer up to the router.

Moral of the story: DO NOT GET AMD GPU'S THE DRIVERS = AWFUL

 

Check it out, fixed my brothers problem ;-)
[SOLVED] BSoD crash with Saints Row 3 - Tech Support Forum