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    Issues installing the SBX Audio driver on the P751DM2-G

    Discussion in 'Sager and Clevo' started by Dennismungai, Dec 14, 2017.

  1. Dennismungai

    Dennismungai Notebook Deity

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    Hello, and good morning.

    I'm currently running the latest Windows 10 build 16299.125, and attempting to install the SBX driver results in the error below:

    Source
    Setup.exe

    Summary
    Stopped working

    Date
    ‎12/‎14/‎2017 12:44 PM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Games\ObsidianPC\drivers\SBX\Audio\Setup\setup.exe

    Problem signature
    Problem Event Name: BEX
    Application Name: Setup.exe_InstallShield (R)
    Application Version: 9.1.0.429
    Application Timestamp: 3fb01c5d
    Fault Module Name: StackHash_8323
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: PCH_01_FROM_ntdll+0x0006ED1C
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 10.0.16299.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 8323
    Additional Information 2: 8323b4692f4bd98657bf5ce1c238facc
    Additional Information 3: 4d27
    Additional Information 4: 4d275aa6acd563af969ba0b923625eb7

    Extra information about the problem
    Bucket ID: 040d7892f1a7e0d15a672b7f8a430212 (1902537194367812114)

    I'm using Obsidian's update utility.
     
    Dennismungai, Dec 14, 2017
    #1
  2. Prmt

    Prmt Notebook Consultant

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    Have you tried uninstall the audio driver via device manager (including ticking the delete driver software) and then downloading and installing the sound driver and sound blaster manually?
     
    Prmt, Dec 14, 2017
    #2
  3. Chastity

    Chastity Company Representative

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    Make sure you've installed the Realtek driver that was original with the laptop before installing SBX. A lot of times with Creative MB software it can get tied to the Realtek driver release, so updating to the current Realtek generic release isn't recommended.
     
    Chastity, Dec 14, 2017
    #3
    Dennismungai likes this.
  4. Dennismungai

    Dennismungai Notebook Deity

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    Yeah, I've always done that. I've never installed a generic driver in place of the one issued by a Clevo partner.

    The bug seems to be an issue with the InstallShield Engine installer on my machine.
     
    Dennismungai, Dec 15, 2017
    #4
  5. Dennismungai

    Dennismungai Notebook Deity

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    Update: All ISS installers crash on my machine.

    No known fix (yet), still working on it.
     
    Dennismungai, Dec 15, 2017
    #5
  6. Scerate

    Scerate Notebook Evangelist

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    tried pointing directly to the drivers (where your extracted realtek folder is, bunch of .inf files are there) via device manager?
     
    Scerate, Dec 15, 2017
    #6
  7. Dennismungai

    Dennismungai Notebook Deity

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    This has nothing to do with the realtek driver, its' already installed.

    My issue is with the SBX Pro package.
     
    Dennismungai, Dec 15, 2017
    #7
  8. Prostar Computer

    Prostar Computer Company Representative

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    Have you already ran the usual Windows file integrity checks? (e.g. sfc /scannow)
     
    Prostar Computer, Dec 15, 2017
    #8
  9. Dennismungai

    Dennismungai Notebook Deity

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    Yes.

    Same result.
     
    Dennismungai, Dec 16, 2017
    #9