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    Just got my 5792 from Xotic, screen stays blank when I turn it on.

    Discussion in 'Sager and Clevo' started by Meccathor, Jan 15, 2008.

  1. Meccathor

    Meccathor Newbie

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    I just got my 5792 that I ordered from Xoticpc in the mail today, pull it out of its box, plug it in and hit the power button. I hear the fans power up, the power LED turns green and there is HD activity, but the screen is completly blank. I hooked the computer up to an external LCD and that worked fine so my thought is that the LCD is either broken or not connected somehow, is there anyway that I can verify that it is connected properly myself without having to send it back. I've waited over a month for this computer, I really don't want to have to deal with shipping it out and waiting for it again...

    Any help would be much appreciated.
     
    Meccathor, Jan 15, 2008
    #1
  2. Justin@XoticPC

    Justin@XoticPC Company Representative

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    It sounds like there could be a loose LCD Cable. I recommend contacting our 24/7 Support and they can immediately troubleshoot this with you.
     
    Justin@XoticPC, Jan 15, 2008
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  3. Meccathor

    Meccathor Newbie

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    After waiting on hold for over an hour, I got frustrated and gave up. Is this the correct number? 1-(877) 645-9312
     
    Meccathor, Jan 15, 2008
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  4. DivineRiku

    DivineRiku Notebook Evangelist

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    Man that sucks, you might just have to send it back afterall.
     
    DivineRiku, Jan 15, 2008
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  5. Justin@XoticPC

    Justin@XoticPC Company Representative

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    I have PM'd you requesting your # and will pass it over and have them call you. :)

    Here is a alternate # to call also, there seams to be a issue on that line you mentioned. :( 1-877-228-0228
     
    Justin@XoticPC, Jan 15, 2008
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