Logical Blue One (LBO): Praise and Review

LBO, Clevo P150hmb purchase, located in Australia.

Introduction
Now although I am effectively only confirming what others have said elsewhere (such as the review in my signature below), I still want to take a moment to review LBO because they deserve it. I am not going to say too much about what has already been said in the review in my siggy, so I will use that as a reference for people who want to see into it further and you have my word that I experienced pretty much the same service (even our laptops specs are almost identical) as the author of that review. I have just received my laptop from LBO so cheers!

Product and service
In my opinion it is not often you come across such a great service and it can be easily taken for granted. When you have had a good experience receiving a product or service two areas factor in; the quality of the product itself and the support and service surrounding it. While in most cases having a quality product is expected and is the default, the latter is not always observed and is underrated too often. It is my opinion that the latter areas are primary responsibilities of any business, however small or large, and people should not except any less as is sometimes the case when no other option is available. This is applies threefold for businesses operating online, especially with expensive products such as laptops, where the customer is expending allot of hard earned money in most cases. The customer has basic and natural needs which must not be ignored.

Everyone is a customer at some point so everyone should have at least some idea of what they need from the supplier/reseller without thinking too hard. We need to feel secure, to know exactly what we are getting and when we will get it and we need to be kept up to date with the progress of our orders, we need to be able to trust the supplier with our order, and of course we want a quick assembly and delivery. It is sounds simple, right? It all boils down to one thing in my opinion; communication. Lack of communication, miscommunication, lack of understanding possibly due to cultural differences and so on can completely ruin the link between the supplier/reseller and the customer that instills faith and security into the customer. The challenge is to professionally establish and maintain these communication channels and make us the customers feel as though we are their highest and first priority to them, which we should be! Unfortunately it is rare to find an organization that succeeds in this area with flying colours even with larger organizations, and more often then not we have to deal with, well how can I put this delicately, scum.

So what every successful business does and must do to remain successful is to first realize the importance of this relationship between customer and supplier and then plan out how to manage it effectively. Especially with smaller companies such as some of the resellers we deal with when purchasing sager/clevo models, some of them (I'm sure most are ok ) may not have knowledge of these basic business practices and need to begin by realizing it.

Setting the standard: LBO
Logical Blue One succeeds in all the above departments with 10/10 stars and I would pick them as a role model for other companies. As a small company they succeed in managing their business so that every customer is not just dealing with some automated computerized service but real people who care. I actually came across LBO and my laptop through the review below, which I must say is brilliant and accurate with detail, and proceeded to search out many other reviews of LBO which all confirmed that it is a reliable, and friendly reseller with excellent communication. My expectations may have been high before I dealt with LBO but they were either met fully or exceeded after doing business with them.

My experience!
Now for some details of how LBO manages to achieve the quality of their service which I am copying and pasting from another thread I wrote in recently, so I am sorry if it is a little out of context.

The first thing you hear people mention about LBO is they are really friendly to every individual purchasing from them and a pleasure to deal with. They have a thread for sager/clevo laptops on Whirlpool in which they respond to customers queries whether it be about their product options, order status or upcoming news of new stock and in addition they have a Facebook page which has all their information and provides another way to contact them. Best of all they will respond to you on Whirlpool or on Facebook even after hours and on the weekend! They also have a forum rep on NotebookReview (the same one as on whirlpool) however they aren't as active here as they are on whirlpool.

I should just add that i am getting this both from my own personal experience with LBO and from what i had learned from them previously when i was checking them out before i made my order.

Anyway, aside from those communication methods which are really a side point that shows how they go out of their way to service each customer individually, let me talk about their main communication channels through email, phone or leaving order messages. LBO operates between 9am-4pm as stated on their website and i have made several emails to them, left messages on my order page and contacted them over the phone. Every single message/email i left them was responded to between 20mins-40mins of store operating time and when i called them it only took 2 seconds for someone to answer. In my order I changed the specs twice, and both times I was contacted with a personal confirmation and updated invoice within the hour. I also had to wait for a new screen to arrive in stock and they readily provided me all the information they knew about when it would arrive. When it finally did arrive they sent me a message without me even having to ask that it arrived and when my order would be dispatched. Both over the phone and through email they are extremely friendly and you feel like you are cared for and that you're needs are their first priority. I have also gathered that their after purchase support is just as excellent after hearing stories of other people sending laptops back to get fixed. LBO even sends a bag of chocolates with their orders!

To top it all up their laptops are the very well priced, in fact you will probably find you can get the cheapest deals from them. I know AffordableLaptops is also a great service in Australia, but for my particular order LBO turned out cheaper and along with it I get an excellent service (I am not saying anything about AffordableLaptops service as I don't know much about them except that they also have also made a great name for themselves)!

Thanks and recommendations
To LBO: I just want to thank LBO, and especially Kelly who handled my order and queries with such care, for providing me with the highest quality customer service. It really means the world to a customer purchasing online as we can feel insecure about the purchase and it is difficult, especially when so many services don't take this into account and leave the customer in the dark with bad communication and support. At LBO you managed to make my experience enjoyable and comfortable and you deserve allot of credit! I am certain you will be rewarded by many more customers in the future and I for one will definitely be eager to purchase from you again and will spread word of you're service. The fact that I had to experience the quality of the TNT Express service only put a tiny dent in my overall experience as it pales in comparison to LBOs service. In short what I would say about TNT is that they do have a good track record at delivering the product eventually but their deliveries also have a track record for going through multiple hiccups and enduring a bumpy ride so to speak while in transit and poor communication. I understand that the options may be limited but I just wanted to express how I felt anyway and I am glad to see that the matter has not gone unnoticed at LBO.

I might (well I plan to and probably will) put up some pictures of my new laptop later today or this week.
EDIT: See my other thread for some photos: http://forum.notebookreview.com/sag...0hm-matte-w-95-gamut-glossy-w-95-gamut-7.html

I also took photos of the unboxing but will only post them here upon request - let me know if you want to see them.
Feel free to add any comments or anything you think I might have said wrong, I'm not perfect, this is just the view I have gained through my own experiences and they may be different then you're own!

 

Very good review I wish a certain UK reseller would take note of this.

 

I wonder who.. 'k..'

 

Haha more towards LBO . Nice read haha. And I just realised that your sig has the same format as mine lol

And Brisbane is effin' cold today...

 

Yes haha I copied my signature straight from your own seeing as it has got you're review on Loywat which is awesome and a link to LBO. I was going to let you know but I never got around to it. I was actually went scouring for one in the P150hm lounge to copy for when my laptop arrived so I could update the specs in my sig and I came across your're sig which I liked. Anyways you deserve credit for making such a nice sig so thanks. And of course if you want to stay unique i'll change it just let me know .

 

Haha, no problem I don't really mind.

Just for info, I think LBO also has a forum rep here in NBR by the user jack-lbo.

 

Yea I came across him in the p150hm lounge while browsing this week. Jack, the same user, posts on whirlpool though every other day so he's more frequently there.

 

Hey Pepi18.

Thanks for the very nice write up, I am very glad we could give you the service that we should all be expecting to receive!

One thing that I think needs mentioning, is that when somoene goes out of their way to write a really good positive review it really means that they are REALLY impressed. So I thank you once again, you have made our day.

 

I agree 100% with the OP. LBO provided a great service this week to me but the delivery was let down by the poor experience with TNT waiting for it to be delivered. 48 hour delivery from Sunshine Coast to Brisbane is poor for any transport company.