The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Major software issues with 7970m

    Discussion in 'Sager and Clevo' started by micahmatthew, Jun 28, 2012.

  1. micahmatthew

    micahmatthew Notebook Deity

    Reputations:
    98
    Messages:
    766
    Likes Received:
    0
    Trophy Points:
    30
    Could it be possible that the software issues are due to my Win 7 64 bit Pro being a Trial version? I got it from a legit source so there shouldn't be any issues, windows runs fine, all hardware runs fine, UNTIL I install AMD drivers. Then it flips and BSOD or Crashes.

    I've been going through this for HOURS for the past 2 days. None of the drivers will work except the 9.0 AMD drivers for 7970m, I can get them to work but then once I restart the computer it crashes miserably and I cant get back in even with system restore points, I have to get the img of my computer off of my external where I made a back up.

    Is there any way this could be hardware related? It seems as though it works when I have the beta drivers except BF3 gets "Query errors" which I read were due to the Driver being unsupported as its a beta.

    I play Diablo 3 maxed out for an hour + and it works fine, Tribes ascend also works fine, both fully maxed out. And when BF3 doesn't get errors I play on a mix of High/ultra settings just fine at 1080p.

    So I don't think its the card itself but possibly a software issue?
     
  2. MrDJ

    MrDJ Notebook Nobel Laureate

    Reputations:
    2,594
    Messages:
    10,832
    Likes Received:
    363
    Trophy Points:
    501
    just use the drivers that work at the moment until a newer stable driver is released.
     
  3. micahmatthew

    micahmatthew Notebook Deity

    Reputations:
    98
    Messages:
    766
    Likes Received:
    0
    Trophy Points:
    30
    They "work" but barely. I can't restart the computer; if I do then they dont work any longer and I get system crashes. -_-.
     
  4. fantomasz

    fantomasz Notebook Deity

    Reputations:
    147
    Messages:
    1,113
    Likes Received:
    0
    Trophy Points:
    55
    contact your reseller
     
  5. fenryr423

    fenryr423 Notebook Evangelist

    Reputations:
    29
    Messages:
    542
    Likes Received:
    0
    Trophy Points:
    30
    seriously you are the only person on these forums that is having this particular issue so i dont see how it could be anything other than something physically wrong with your laptop unless you are installing things incorrectly
     
  6. jaug1337

    jaug1337 de_dust2

    Reputations:
    2,135
    Messages:
    4,862
    Likes Received:
    1,031
    Trophy Points:
    231
    format your SSD and re-install everything, should fix it :)
     
  7. fenryr423

    fenryr423 Notebook Evangelist

    Reputations:
    29
    Messages:
    542
    Likes Received:
    0
    Trophy Points:
    30
    to my knowledge he has done that about 6 times
     
  8. micahmatthew

    micahmatthew Notebook Deity

    Reputations:
    98
    Messages:
    766
    Likes Received:
    0
    Trophy Points:
    30
    I've done it a load of times. I actually think the problem could possibly be that my Windows 7 wasn't activated during the installations of the drivers.

    I have no idea why that would matter but I'm trying it now with it activated...
     
  9. micahmatthew

    micahmatthew Notebook Deity

    Reputations:
    98
    Messages:
    766
    Likes Received:
    0
    Trophy Points:
    30
    I contacted them but I don't want to RMA -_-, I've waited months already.

    Also whats the best way to format an SSD?

    I read that just deleting the windows partition and writing over it does a quick format which is fine w/ SSDs/
     
  10. micahmatthew

    micahmatthew Notebook Deity

    Reputations:
    98
    Messages:
    766
    Likes Received:
    0
    Trophy Points:
    30
    It's now hanging on the Catalyst install during AMD driver installs. It has been frozen for almost 10 minutes; think I may try a restore to my stable disk img then try it.
     
  11. vellonese

    vellonese Notebook Enthusiast

    Reputations:
    0
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    5
    I`ve tried the catalyst 12.7 at first and also 12.6 but it never worked for me. needed to uninstall and re-install the one I got on the drivers cd. that did it for me I am now stable and fast

    As far as I am concerned I'll just avoid Catalyst drivers for now and stick the supplied one. It`s just too unstable at the moment.
     
  12. DocOccam

    DocOccam Notebook Geek

    Reputations:
    27
    Messages:
    90
    Likes Received:
    0
    Trophy Points:
    15
    For elucidation: Have you been restoring an image each time instead of performing a true reinstall?
     
  13. arcticjoe

    arcticjoe Notebook Deity

    Reputations:
    66
    Messages:
    877
    Likes Received:
    67
    Trophy Points:
    41
    have you tried reinstalling windows, without installing anything else but Intel chipset driver, restarting, then intel graphics driver, restarting again and finally AMD driver. If you install just these basics and still have issues then it has to be a hardware problem.
     
  14. micahmatthew

    micahmatthew Notebook Deity

    Reputations:
    98
    Messages:
    766
    Likes Received:
    0
    Trophy Points:
    30
    Many times I did full reinstalls and many times I used the image.
     
  15. Mallhew

    Mallhew Notebook Consultant

    Reputations:
    31
    Messages:
    111
    Likes Received:
    0
    Trophy Points:
    30
    First time I installed the 12.7 drivers the computer didn't play well with them...so I uninstalled them and installed the disc drivers. That went well. I was at 1080p with aero etc. Then I tried to install 12.7 over the disc drivers and got a blue screen. Now I'm back to the disc drivers. Any way to get from where I am to 12.7 safely?
     
  16. micahmatthew

    micahmatthew Notebook Deity

    Reputations:
    98
    Messages:
    766
    Likes Received:
    0
    Trophy Points:
    30
    I can't even get the normal disc drivers to load up without error so far -_-
     
  17. arcticjoe

    arcticjoe Notebook Deity

    Reputations:
    66
    Messages:
    877
    Likes Received:
    67
    Trophy Points:
    41
    so you have tried this?:

    If these steps did not work then I would guess there may be a hardware issue, as if I perform these steps I get a 100% stable machine.
    EDIT: all drivers above should be from the manufacturer's CD. And there should be a full re-install, with a wipe of all previous data on the HDD.
     
  18. micahmatthew

    micahmatthew Notebook Deity

    Reputations:
    98
    Messages:
    766
    Likes Received:
    0
    Trophy Points:
    30
    I did these steps again to be sure. I'm pissed, it failed again... -_- Something must be wrong with the way they installed the GPU.

    When I got it the back had a cracked piece on the corner, on the bottom panel that you can remove. Considering they couldn't get that easy piece installed I would be led to believe that they easily could have messed up my GPU installation somehow.
     
  19. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

    Reputations:
    1,268
    Messages:
    7,186
    Likes Received:
    1,002
    Trophy Points:
    331
    Do you have another drive you can try in stead of the SSD, maybe from your previous notebook? Could be the SSD, have you tried to update the firmware for it. It really doesnt sound like a drive issue but you're tried the usual culprits.
     
  20. micahmatthew

    micahmatthew Notebook Deity

    Reputations:
    98
    Messages:
    766
    Likes Received:
    0
    Trophy Points:
    30
    I tried a 500GB Seagate hybrid drive in it, it BSOD even faster than my Crucial M4 256gb. I don't understand whats wrong with it -_-

    No one else is having errors like me. I did a clean install of Win 7 64bit Pro, then I installed Chipset drivers off the clevo driver disk, rebooted, installed intel hd drivers, rebooted, installed AMD drivers, CRASH.

    -_-

    I've tried many times, and this seems to always be the case. This or it works decently on the 12.6 beta drivers and then once I reboot the computer it crashes.
     
  21. vuman619

    vuman619 Notebook Evangelist

    Reputations:
    381
    Messages:
    367
    Likes Received:
    2
    Trophy Points:
    31
    Have you tried using the 12.7 beta drivers? if that doesn't work i heard the 12.4 ones work the best, also have you updated the crucial m4's firmware to 000f? if that doesn't work try using the 0309 firmware for the crucial drive, if that doesn't work try removing the cmos battery and leaving out for 15-30mins for good measure, try removing all power sources as well, i.e un plug remove battery and press power button.
     
  22. gcrain

    gcrain Notebook Consultant

    Reputations:
    111
    Messages:
    125
    Likes Received:
    0
    Trophy Points:
    30
    I would be very suspicious of your copy of Windows. Do you have another source you can use? Your key will still work as long it is the same version of Windows.
     
  23. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

    Reputations:
    1,268
    Messages:
    7,186
    Likes Received:
    1,002
    Trophy Points:
    331
  24. micahmatthew

    micahmatthew Notebook Deity

    Reputations:
    98
    Messages:
    766
    Likes Received:
    0
    Trophy Points:
    30
    Going to try this; thanks Hutsady. Also; could it make my machine unstable [BSOD's Boot up Loops etc.] if I am running on Trial version? I was going to wait to buy windows until I can get a student discount, but may not be able to if this is my problem.

    Is it possible that running trial version could ruin it like that? I'm almost positive my version was from Digital River. A reseller of microsoft...
     
  25. gcrain

    gcrain Notebook Consultant

    Reputations:
    111
    Messages:
    125
    Likes Received:
    0
    Trophy Points:
    30
    I have used Technet a lot and I have had my share of driver issues when using an OS from Microsoft's website. These were not Trial versions, theoretically they should be identical to the Retail version. However my experience is that they are problematic.
     
  26. alaskajoel

    alaskajoel Notebook Deity

    Reputations:
    1,088
    Messages:
    1,031
    Likes Received:
    964
    Trophy Points:
    131
    I installed my copy of Windows 7 a while back (from digital river), never put in a key, and still haven't activated. (Though it does come up with a "you need to activate windows" bubble every few days.) I have like 8 days left before I need to activate, and I've been gaming quite frequently with no problems. This is not the problem.

    Have you used a program like bluescreenview to see what that BSOD is really about? I mean we're assuming its related to the 7970m...I had a switchable graphics card problem on my wife's samsung 7 series that kept giving a BSOD whenever I installed catalyst updates...turned out to be a bad stick of ram. Just an idea--it doesn't hurt to run memtest for a couple hours to see if they're both good.

    You can also take the video card out and re-seat it to see if there was a problem there.
     
  27. micahmatthew

    micahmatthew Notebook Deity

    Reputations:
    98
    Messages:
    766
    Likes Received:
    0
    Trophy Points:
    30
    Eurocom said they ran memtest for 12 hours on it and had no issues. I have ran everything just fine except for the 7970m. -_-

    The CPU and RAM are recognized and seem legit.

    I have the legitimate copy from digital river, same one as you, did a fresh install, and installed my Chipset drivers off the disk, restarted, then installed VGA drivers for AMD/Intel, then it asks to restart, so I did, and boom won't boot up.

    Then I restart again and it will boot up but the 7970m and intel 4000 are disabled and have errors in device manager ...

    This was the digital river copy w/ SP1, Win 7 Pro 64 bit. Was going to buy a key in a few weeks when I can get a student discount from Cal Poly Pomona, the college I'm about to go to.
     
  28. ryuukan

    ryuukan Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    1
    Trophy Points:
    6
    OMG I just saw your thread. I've been looking around the forum for other people who are having the same problems as mine. I am having EXACTLY the same problem as you.

    System would freeze on boot after drivers are installed. Windows 7 64 bit works fine when the drivers are disabled. New catalysts say device has reported problems (Code 43).

    Did you manage to solve your problem somehow?
     
  29. JMCD23

    JMCD23 Notebook Geek

    Reputations:
    2
    Messages:
    76
    Likes Received:
    3
    Trophy Points:
    16
    I'm also having the same issues. It has to be hardware. I've tried every possible configuration and it has to be the GPU. Initially I got the drivers installed and windows became unstable (but I was at least able to get in). Benchmarks or games would crap out within seconds. After several installs i can't even get the drivers installed now. It has to be a hardware fault.