My Sager NP7338 dGPU is missing. Recommendations on repair shops in the UK?

Hi all,

A few months ago, when my notebook was just about 1 month old, my dGPU simply disappeared. It isn't recognized in Windows, nor in Linux, nor at boot settings (I'm using Prema). Nothing. I tried reinstalling drivers (which failed, because they couldn't find the dGPU) and everything else I could think of. This is the same problem related by @ycon at http://forum.notebookreview.com/threads/is-my-gpu-missing-w230ss.758885/.

I've bought it from XoticPC and tried sending it to them for an RMA. They were very helpful, but I'm thinking maybe it's cheaper to fix it here instead of shipping to the USA. Does anyone has any suggestions of good repair shops? I've found http://clevoweb.co.uk/ here in Birmingham, but their website doesn't inspire much trust. I found http://www.bga-uk.com/ as well, but I don't know. I would like to get some recommendations before shipping my notebook.

If someone has any ideas on what could be the problem and suggestions on how I could go on fixing it myself, I'm all ears. I'm technical, but more a software guy. I'm happy opening it and messing around, but I'd rather not try soldering stuff.

Cheers,
Vitor.

 

Unfortunately since you are not in the US shipping prices can be kinda high.

You could back up any important data then reinstall Windows on the computer. Make sure to install the Chipset drivers first, then Nvidia drivers.

 

Hi Vitor

As your warranty is with Xotic, I would exhaust all suggestions that they and Hutsady give you first.

I don't have any experience with Clevoweb (they aren't related to Clevo) but if you drop me a pm I can suggest a couple of options for you which would be through official partner channels - as long as Xotic is ok with this of course.

 

Hi Hutsady,

I've tried it. I reinstalled Windows, Linux, tried booting a Live USB with Ubuntu, and even reflashed the BIOS, but nothing worked. It's as if there's no dGPU at all. Unfortunately, I don't think it's a software issue :/

Cheers,
Vitor.

 

Hi mySN (feels odd talking to you without knowing your name ),

Unfortunately, unless I ship it to the US (which I will, depending on how much fixing it here in the UK will cost), I feel there's not much XoticPC can do for me. I've PMd you to ask about the couple options you're talking about. I'd be really happy if XoticPC/Sager could partner up with you to provide my warranty here in the UK, but I don't expect it to happen.

Cheers,
Vitor.

 

I think the next step would be to go ahead and open a RMA request on our site which you can do under the "Contact" section. Our service dept can work with you and Sager to see what options we have.