My experience with the myth of Sager build quailty

Techno, I am glad to find that I am not the only one with such dreadful experience with Sager machine. Really sorry for your trouble. I posted a while ago, but like you, I am seem to be the only one with doubt about Sager quality. While I do agree with that from my own personal experience with the Sager brand ( I own a Sager NP5125, NP2096, and another older model I can't seem to remember, all purchased from Xoticpc also) and it is also true that these notebooks often feel more solid than the Dell and HP I have at work. In terms of reliability, I am having a difficult time being certain that they are better than the major brands, given that all three of my Sager notebooks have experienced motherboard failure within 2 years of purchases. My most current Sager NP5125 requires a motherboard replacement just 6 months after purchase. In comparison, the Asus and Dell Inspiron I have at work are still running solid after two years of purchase with only minor issues like loosen key cap and such. I am curious if this is a common thing among owners of midrange Sager notebooks since it seem like most of the posts here from owners of the higher end models seem to have better experience with their machines. Don't get me wrong, I am not saying Sager is horrible, I love their build quality and how quickly you could get to customer support once you have an issue. However, it does seem to me the reliability of the machine is not on par with perhaps brand like Asus, and it is a huge problem for me since the warranty only cover up to one year of service. For me, when you purchase something at the price of Sager notebooks, you would like to expect them to work properly at least for two years solid. Am I the only one getting these reliability issues with the Sager notebooks?

 

I have an NP8130 that I've had for going on 2 months, It's already been serviced once for firmware issues.
Once again I find myself regretful of my purchase as I've noticed the CPU fan start to sound like it's failing, It makes a dull but noticeable rattle/grind sound that gets very noticeable and much louder while moving the laptop, the GPU fan however is fine.

The laptop is kept in a clean environment and well cared for, people thought my 3 year old Macbook I replaced with this was brand new because of how much I baby my tech.

Another issue I have is at random and has happened about 6 times since I've had the machine, the mouse will lose gestures all of the sudden IE. scrolling and the keyboard will stop working as text input and all keys instead do random mouse input/selection, it's incredibly bizarre and takes a reboot to fix.

I'm frustrated with it and very displeased at the prospect of having to pay to have the fan serviced in such a new machine, if I do have to pay and will be out my laptop for that this will be the last time I ever buy Sager/Clevo.
The missus has been eying the NP5175 but I'm holding off on that because of these issues.

I'll be contacting my reseller about the fan issue though I'm dreading it for the above reasons, the fact my work is on this machine and an overall pessimistic expectation of the outcome, I swear the wobble my screen has came after it was serviced.

There are things I love about this laptop and I'd really like to love all of it and feel happy with my purchase but I don't given the circumstances, I don't really want to badmouth Sager or Clevo but I'd really like to feel good about a purchase that cost this much.

 

op said it never left the house. hre should have bought a desktop.

 

Reading all the defensive replies from biased sager/clevo fanboys makes me think there is no room for a unbiased discussion of this subject. A shame really.

EDIT: It seems as if the logic among a few of the posters is this: "Sager build quality is great. It is 'built like a thank', because if it fails there is always the warranty"

 

This thread does need to die. And I'm not really helping by posting, but seriously, I'm tired of all these 'experience' threads. If you're not looking for honest feedback or advice, then there's no point in posting. Go deal with your respective reseller in private.

 

We hsould buy acer laptops instead ofsager because when it dies, there's always the warranty

But a negative experience does help though... It gives other perspectives

 

I'm probably not the best person to go with on the build quality of these machines. Just in the last sentence alone I have had to go back and add spaces, as the space bar, really isn't responsive. Somewhat like a half dead cat with mange.

But... because in life there always is.. but (yet again, before I get to that point let me moan a little) Bloody space bar...

I have a clevo M980nu. The parts... Can't fault them, but, thats not the point. There is a silver trim on said model, the same as the x8100. On the corner the paint has rubbed off a little. This thing, as I have
put it, has never left the room its in since day one. It was received by me on day of delivery taken to said room in my house and never left (Nearly 2 yrs)

How did the paint or spray come off????

Keyboard... well there are not adjectives in any given language to describe it.

Volume control... All or nothing Bruce!! Well big jumps anyway and it has the potential for 21 increments. Go figure!

Yet.. Always does what i want. Doesn't moan, crash or play silly buggers.

Yeah, you get bang for your buck euro or pound. I forgo the little things because IT can, do what i want when i want.

The way i look at it is... The sum of the parts are greater than the whole.

I have used so many ... because that is the MOST responsive part of the keyboard!

Would I buy from them again. Absolutely. Just not with a keyboard.

 

Simply put usage, You'd be surprised how paint wears off with usage, also it depends on the acidity of your sweat. I don't wear off the finish of mice and keyboards easily.. but my friend does.

 

I didn't bring this thread back to life if you check the dates. I did have warranty as I mentioned before, I lost the extended warranty due to a mistake by the reseller, which I also mentioned before. I think there should be a rule that states that you can't comment in a thread unless you've at least read the first post.

Anyone who just reads the title of a thread, rather than its contents before commenting are bound to jump to the wrong conclusions. I suspect the results on this sub-forum are heavily skewed. I mean who wants to post something that may incur the immature wrath of the Sager fanboi brigade, and risk someone jumping down their throat.

You and I are not the only ones who have had a less than perfect experience with a Sager machine, but you can see from the responses of some people here why others may be reluctant to say such things, or can even be bothered with the attitude.

I don't have the space for a desktop. If I did I would have used that money to get a rig twice as powerful, and still have cash left over.

I agree with you on both counts. I think the last point is very true. Failure rate might be mitigated by repair rate in some peoples minds.

Threads usually die when people lose interest in them and don't post any more, or a mod closes it. Neither has happened here yet. If you are tired of certain types of threads, maybe you shouldn't read them, and most definitely not post in them. I mean that doesn't even make sense.

 

Sorry to hear about your trouble. I had no problem so far with my D901C. I do not know about other many who bought.
In the end what is the failure rate of a product before you can put in the 'bad' category? If I I had a good experience with one product can I say that all of them are going to be ok and if I had one bad can I say that the whole line is crap? I think a failure rate would be more relevant that trying to convince others by just one experience .

The above people should be taken in to account of course by the future buying, but one can not just declare a whole line of products defective just like that.

 

I've read the thread, twice.

My post is only challenging your conclusion:

"Ladies and gentlemen I submit to you from (my experience) that Sager/Clevo doesn't deserve such accolades."

Replace Sager/Clevo with any manufacturer, and I would say the same thing, unless there was data available which shows that defectiveness is a pattern. Like I said before, I don't even consider my two positive experiences as enough to speak for the company's quality standards. Your thread title, introduction, and conclusion set the tone for the thread. The overarching themes, when taken together, are stating that the idea of Clevo having high build quality is false. If that isn't what you mean, then you need to choose your words more wisely.

It also isn't fair, that anyone who provides a dissenting point of view is being labeled as defensive, or a "fanboy" (seriously, how old are we here?). I really don't give a dang about "defending" Clevo's reputation.

 

clevo ftw!!11!!!11!!! oops wrong thread. or maybe not.

 

We're done here ... too much arguing, thread closed.