My repair log Sager 8170

So I figured I would keep a repair log to better help users get an idea of what type of response to expect when something breaks and they need to send it in for repairs. Keep in mind we are a month away from Xmas in the US and a week away from Black Friday in the US. So I expect a slight delay but nothing too terrible.

7/2011 - Received Sager 8170, XoticPC
11/14/2011 - GPU is over heating, opened up dialogue with NBR members on forum
11/15/2011 - GPU is over heating, unknown issue
11/15/2011 - Working with NBR reseller representative on trouble shooting problem
11/15/2011 - GPU fan is unresponsive, time to send a repair email
11/15/2011 - Email sent to reseller to get the ball rolling on repairs
11/16/2011 - Received email from reseller asking if I would like a replacement fan. The response time was less than 24 hours. Excellent so far
11/18/2011 - Replacement fan was placed and Sager shipped it out, I was originally told they would place a 25 dollar or so hold on my debit card until they received the defective fan however Sager decided not to do that.

 

11/16/2011 - Received email from reseller asking if I would like a replacement fan. The response time was less than 24 hours. Excellent so far
11/18/2011 - Replacement fan was placed and Sager shipped it out, I was originally told they would place a 25 dollar or so hold on my debit card until they received the defective fan however Sager decided not to do that.