Mythlogic compared to resllers

I'm taking a look at the 170HM still(Nyx 1711) and recently mythlogic caught my eye. The idea of custom building, testing, benchmarking and what not before it leaves the shop is intriguing, but what I want to know is if you have found the extra cost to be worth it. Right now, there is at least a couple hundred dollar gap with the only difference, in terms of specifications, being that the mythlogic is running the 2720qm as it is a 25 dollar upgrade instead of 160 at reseller. It's a nice touch, but after reading through posts here I'm quite certain that for my needs of gaming all I would need would be the 2630qm.

So, did you find mythlogic to be worth the extra money? Anybody use their Phoenix plan and found that it worked well?

 

I had looked at them as well. Unfortunately, the same laptop they could have built for me was $200 to $300 more than some of the other resellers, so I just couldn't afford to go with Mythologic.

 

Did you ask them to price match an official quote from another retailer? I can't speak for them but a lot of us price match, won't hurt to ask.

 

Myth is at a bit of a disadvantage right out of the gate because they have an actual retail store in a state with high taxes (Michigan). Base prices are a bit higher versus most Sager/Clevo integrators, but when you factor in the cost of upgrades, the differences are not as great.

With Mythlogic, you get the aforementioned upgrade program and full burn-in testing, plus: 1) a 4-year labor warranty (versus 3 from Sager resellers) and 2) display calibration. The latter makes difference, especially with the 95% color gamut screens. Colors are brighter and more vivid without being over-saturated.

If you're looking to save money on a machine that's more modestly equipped, buying a Sager from XoticPC, Powernotebooks, Malibal, et al would be the smarter investment. However, if you want to have upgrades put in at the point of purchase and are looking for something a bit more high-end, then there's virtually no difference in price if you go with Mythlogic. A couple things to note, aside from the cheaper CPU upgrade cost, are that Myth actually includes the price of the operating system with its systems, most Sager resellers do not, so that's another $100-$200 that you have to factor into the cost. The other is that all Myth systems have standard DDR3-1600 RAM, which is an extra cost on Sagers.

The system in my signature is the same as the Sager NP8130. If you configure this exact machine from XoticPC, it actually costs $3 more than from Mythlogic. Again, with the latter, you're getting the value-adds mentioned above. I actually paid Myth a visit this week as I was going on a business trip to Detroit. I met some of the staff, and they're really cool people. For the system I wanted, Mythlogic was the best choice.

For you, that might not be the case. I don't think you can go wrong with any of the Sager/Clevo resellers who post on this forum.

Since Myth is not a Sager reseller, they probably wouldn't price match. Also, they're including other features that Sager resellers don't offer (display calibration, 4-year labor warranty). Price matching policy typically dictates that the machines must be completely identical.

 

Short answer, Yes! Mythlogic is amazing. Many of us spend a great deal of time researching companies. In the end Mythlogic was the company best fit for my needs, buying the Nyx 1711 model, and here's why. The cost was higher! (j/k) The service you receive is unbeaten. As example, other companies would set appointments with me and bail. Mythlogic would reply to my email within hours at the latest... and once within 30 seconds which I found scary.

If you have the extra $ to invest with Mythlogic, do it. The upgrade plan is a major plus. I've submit my request for a few upgrades in July and the process is clear, simple, and the cost of having them do it all for an extremely low overall price. If you have the knowledge and balls to do put brand new hardware in yourself, that option exists too. I personally dont, I have coffee hands.

I've worked in a service field for the last 6 years and I get to read and analyze reports daily of poor service experiences. I just have to splurge kind words when a company such as Myth takes such excellent care of their customers. To put it simply, Myth is the difference of going to a 2 star Hotel, or a 4 star Hotel. 1 costs more but it's a whole lot better...and the laptop doesn't just last 1 night or a weekend, it lasts years.

Alright, I'll step off my speaking box now... (sorry!)


P.S. - You guys might enjoy this link to youtube. It is a service call with a dell rep. Priceless: http://www.youtube.com/watch?v=NmBMzMyi874

 

Man, most support reps are like that. I had a problem with Games For Windows Live before. I have to call international support. It's expensive. At my own cost I did it. I told the person all I did, and what happens, when it happens. He had me run through a ton of things to do, and I did them to no avail. Then he tells me restart the PC and see if it works. I told him "If I restart the PC, regardless of if it's fixed or not, it WILL work. It always works after a reboot, and will start giving me the error some time afterward. Could be 5 minutes, could be an hour, could be three days. I don't know, but I can tell you, if I restart the PC, it WILL WORK, even if it is *NOT* fixed. Can we do something else that doesn't require restarting my PC?"

"Yes okay but I need you to restart the PC."
"Fine." *restarts* "It works. And now I don't know if it's fixed or not, though it probably isn't."
"Well if it works there's nothing I can tell you to do."
"But I TOLD you if I restarted, it would work."
"But it's probably fixed now."
"What's your name? I want to call you back specifically if it doesn't work."
"No need for that I'm sure it's working. Have a nice day." *hangs up*

Two hours later I had to call back. And that idiot didn't even make a record of what he went through with me. The new person I spoke to (thank some higher power) believed everything I said I did, and said flat out he can't help me, and put me onto a supervisor. THEN, that guy starts asking where I live and my e-mail address and my gamertag and all that stuff, only to tell me he can't help me with that issue because I "don't live in a GFWL supported country." So because of that, he can't help me with a problem that'd be identical if I moved my laptop to the US and called him.

I hate support reps =(.

As for Mythlogic, I'ma go check them out now. The P170HM intrigues me, I was thinking of Malibal if I were to get one but now... XD.

 

Mythlogic is worth every penny for their support and quality!

 

What about if your an international customer? Still worth it?

 

International customers that purchase from a North American based reseller will have to ship their laptops back to North America for warranty work if it was ever necessary. Also be aware that you may need to pay VAT (or any other applicable local tax, depending on where you're shipping it to)

 

Mythlogic will not price match as saturnotaku said and the reasons are quite valid for that from what has been explained to me. I'm amused to hear that Michigan has high taxes though as the sales rep I'm dealing with was surprised to hear our taxes were at 13% in Ontario.

Is the Phoenix plan worth it (I realize it is a non-optional choice) on the Nyx right now? Running the 2720, 580M, 8 gig ram, and an SSD doesn't seem like there is much I'm going to need to upgrade that will be covered by the plan. From what I've been reading and trying to decipher the next thing coming down the tubes will be a new motherboard or some such which isn't covered by the plan anyways.

I'm going to e-mail a couple of more questions off to myth, but for interest sake I'll ask them here as well.
What exactly is the burn in that they run? Stressing the components to make sure they run properly?
If they test the laptop and run it, if they notice a dead pixel in the screen or a stuck one will they switch the screen out regardless of whether or not the dead pixel warranty was purchased?

Cheers to everyone for their knowledge so far. Much appreciated.

 

They will. I was talking to one of their sales reps today, while browsing their site the little popup was there saying people were waiting, so I used it. Apparently, they load an OS onto your machine, test it properly, make sure stuff is running, then ship it to you. They want to be sure you don't get a bad machine. If you ordered no OS, they'll wipe the hard drive before sending to you, but they'll test it with that OS regardless; to make sure everything's working.

 

It's not really that surprising since MI has one of the highest unemployment rates in the USA. But that's a discussion for another forum entirely.

To add, if you have a legitimate copy of Windows 7, you can purchase the machine without the OS, but Myth will use your CD key to activate the copy of Windows they install when running the burn-in tests. This way you won't need to waste your time reinstalling the OS.

 

At the end of the day I just don't trust Sager for quality control... but I DO trust Myth to make sure the Sagers they personally send out will actually be in perfect condition (which is rare in the Sager-selling industry. Most resellers don't ever touch a new sager that ships out... they have Sager send it directly to the customer).

 

Fixed it for ya

 

They are all Clevos But Myth still gets theirs from Sager just like everyone else I believe.

 

Does Malibal get them from Clevo or Sager?

 

I dont know if Myth get their barebones from Sager , but i think they built the laptop themselves .

That means Myth machine is not Sager machine , the warranty is handled by Myth not Sager . Myth machine is not Sager branded .

So Clevo is more appropriate than Sager for this case IMO

 

Thumbs up for Mythlogic. We've had a very positive cooperation with them so far.

 

Myth buys their Clevo shells from Sager and Eurocom. The internals are put together by them after and they test their builds themselves. Only and Only when they are sure that all is well is the laptop sent to you.

Sager resellers, unless they have a screen customization to do (and they will test that part only), pass the order to Sager. Sager tests and ships the laptop to you directly.

You can see in my sig what approach I prefer

 

I recently spent over $12,000 on two notebooks and I chose to do this through Mythlogic. I contacted every major reseller mentioned on these forums as well as some not yet heard of here. Mythologic was the absolute best at responding to me with accurate and timely information. Even before they knew of my intended order Mythlogic showed me they would spend the most time testing my system, ordering my internal parts from the OEM directly, and ensuring everything was exactly to my specs. They don't just resell these notebooks, they build them with the highest standards available so far as I can tell. I'll update you once I have the notebooks but I wrote to over six resellers with questions and Myth was the absolute best in response and excelled in the ordering process.

 

Myth is cool like that. Even their live chat made me laugh; his name was "One Smart Nerd".

 

Hey Everyone,

Thanks for the positive feedback just two quick things:

A <3 back to Aikimox always being helpful =)

I want one of EvolutionTheory's x7200... Man thats going to be a F I N E machine when we get done with it.

 

Thanks for checking in Myth. While I potentially have your attention I'm going to throw a couple of quick questions at you.
With the Solid State Drives I have been, up until now, looking at the Intel 120gb 510, but you seem to carry quite a few more options which has broadened my curiosity. For boot times and gaming, will it make a difference to switch to SATA II 3 gb/s from SATA III 6gb/s? The Corsair and Crucial 128 gb are both cheaper than the Intel; slower? Higher fail rate? Approximately how much of the SSD will be used by Windows 7 Premium?
Other than your well reputed service, what else is offered beyond what Sager offers? I've read through your Mythlogic difference page, but figured I'd see if I missed something somewhere else.
Cheers to the rep, Eric, that I have been dealing with by the way, mythlogic. He has been absolutely fantastic and every question I have asked via e-mail has been answered surprisingly quickly. Do you ever let him away from the computer?

 

With Intel, you're paying for the name and promise of reliability. I've used several different SSD brands and chipsets over the years (Kingston, OCZ, Mushkin, and Intel to name a few). While Intel drives are not necessarily the fastest in terms of strict benchmark numbers, in real-world use, they have very strong, consistent performance. If you're never used a SSD before, even a SATA 3 Gb/s drive is going to feel like a world of difference from a standard hard drive.

To that end, you'll definitely see a benefit to going SSD for the operating system, but aside from slightly quicker load times, there's little benefit to using one for games. I recommend saving a bit of money and going with a smaller-capacity SSD and a larger platter hard drive for games, media, etc.

I would also suggest looking through the SSD forum here for more information.

I met Eric during my visit, and it doesn't seem like he wants to be away from the computer.

 

Hey,

We generally don't post in threads like these, as a potential customer asked you guys for feedback about us.. So we don't feel its right to interfere so to speak in these as everyone deserves to get an honest view of things from not us, good or bad =)

The SSD's all have their pluses and minuses. Yea the intels are going to be the standard in reliability. The 510's are FAST too in real world situations (maybe not in synthetic benchmarks). If I had to put a SSD in a machine personally it would be an Intel. The crucials and corsair's are not bad drives by any means, in fact the P3 series, the M4 series and the 510 series all use the same controller hardware, with just different firmware and qualification of the hardware. So any of those drives are going to be super fast. Failure rate we really have not had any specific issues with failures on any of the drives. All in all we offer all those choices so our customers can have choices. We know some people love Corsair or love Crucial or Intel. Our general rule on all hardware, if we don't believe in its reliability or usefulness we won't offer it.

And Eric doesn't get to leave off the computer, he has one of those invisible fence things, it works well.. He gets a sandwich every once in a while.

 

i actually just ordered my laptop from mythlogic and the sales rep was extremely nice and answered every question in good detail. although i only ordered my system i can already expect a better comp than what alienware or cyberpower has giving to me. so far no regrets.

 

^ this is why I love Mythlogic. I sincerely hope when I get to get my next machine, I'm in the US and will be able to easily order from you.

 

also when i refer to alienware i mean alienware not the crapware it has become since dell

 

Thanks again saturnotaku. It won't be my first time through that section, but I will admit I had forgotten it. Did some searching as well and as far as I can tell Windows 7 only needs about 16 gigs of space so the 40 gig Intel 310 should more than suffice for that aspect. Just need to research that SSD for issues and so forth. Cheers.

@myth for clarity
I'd PM, but I apparently do not have that option at this time. This, "Thanks for checking in Myth.", was not a rebuke or some such. I did appreciate that you had let the topic run as it would up until now and your timing could not have been more apt as far as I am concerned. I had the feeling, from your response, that I thought otherwise. If not, ignore this.

 

No worries, didn't think it was a rebuke at all.. Just wanted to put our reasoning in the thread in a more general sense as to why we don't really make a whole lot of noise in these kinds of threads =)

thanks!

 

Sometimes Thai food too. It's not so bad really.

 

^^Welcome to NBR, you started on a great note

 

hope u dont mind me asking, is eric the sales rep "one smart nerd"? just wondering i ordered my system through him

 

We all take turns on chat.. So the answer to that is.. maybe

 

thx good to know, if anyone's interested i will be posting a review of my new laptop that i ordered from myth when it arrives in early july

 

Fantastic, do this.