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    NP 8660 screen problem!

    Discussion in 'Sager and Clevo' started by chidesd, Feb 4, 2009.

  1. chidesd

    chidesd Notebook Evangelist

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    OK i have the 1680*1050 glossy display. My problem is at the lower right hand 4th of my scrren there is a zigzage spot that look slightly brighter then the rest of the screen. I was thinking it could be a dead pixel but it still shows the color of the screen on that spot it just appears brighter. I have the basic warrenty from Xoticpc.com. What should I do?
     
    chidesd, Feb 4, 2009
    #1
  2. Dragunov-21

    Dragunov-21 Notebook Evangelist

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    If it's just one pixel, your may be out of luck. Most manufacturers' warranties specify something like "There must be >15 dead/bright pixels overall, or >3 within a 1.5cmx1.5cm area"

    Not sure about your Xoticpc warranty. Check the documentation that came with it, or call up tech support and ask them.

    Good luck, mate.
     
    Dragunov-21, Feb 4, 2009
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  3. chidesd

    chidesd Notebook Evangelist

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    how can u tell how many pixels it is? the spot is relatively big.
     
    chidesd, Feb 4, 2009
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  4. Dragunov-21

    Dragunov-21 Notebook Evangelist

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    Erm, alright, are we talking bigger than one millimetre across?
     
    Dragunov-21, Feb 4, 2009
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  5. chidesd

    chidesd Notebook Evangelist

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    its a 1cm by 1 cm squiggly line. Basically a 1cm by 1 cm S on the bottom right side of my screen
     
    chidesd, Feb 4, 2009
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  6. Dragunov-21

    Dragunov-21 Notebook Evangelist

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    Call your tech support and arrange a return. That's not acceptable for a new product, and you shouldn't have ay problems
     
    Dragunov-21, Feb 4, 2009
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  7. chidesd

    chidesd Notebook Evangelist

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    ok thanks for the help
     
    chidesd, Feb 4, 2009
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  8. Johnksss

    Johnksss .

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    any way we can see a picture?
     
    Johnksss, Feb 5, 2009
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  9. chidesd

    chidesd Notebook Evangelist

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    ok i sent thema message and they sent me a return label. But they didnt say if they would send me a return box. and they didnt say what i need to send with my laptop.
     
    chidesd, Feb 7, 2009
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  10. chidesd

    chidesd Notebook Evangelist

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    chidesd, Feb 7, 2009
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  11. livesoft

    livesoft BUSTED

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    The pictures are really not clear but if the problem is that big, you should get a repair. I don't think they are supposed to send you a box (you should use the box in which you received the laptop). Basically, just send the laptop without the cable...battery maybe?
     
    livesoft, Feb 7, 2009
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  12. chidesd

    chidesd Notebook Evangelist

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    what about hdd? I have personal stuff on it? would it make a difference if i sent it in with a different hdd?
     
    chidesd, Feb 7, 2009
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  13. livesoft

    livesoft BUSTED

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    livesoft, Feb 8, 2009
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  14. zfactor

    zfactor Mastershake

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    i can see it. i would for sure get a repair. that type of spot usually only gets worse. they are not bad pixels.
     
    zfactor, Feb 8, 2009
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  15. Tarentum

    Tarentum Notebook Deity

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    I've always sent in laptops for repair hard-drive less. I don't really want anyone accessing personal data nor do I want the HD to fail in transit.
     
    Tarentum, Feb 9, 2009
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  16. livesoft

    livesoft BUSTED

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    But I just wonder...if you remove the hard drive, how will they test the computer to check if it's working properly? They'll put another hard drive in? Or they just don't test it at all (i.e. turn it on)?
     
    livesoft, Feb 9, 2009
    #16