NP5165 issues - laptop frozen at bios screen

CLIFFS at the bottom.

thought i might throw this up to you guys before taking it somewhere to get looked at.

1 year and couple month old Sager NP5165. i7-2630 processor, gt555m video card, 4gb ddr3 ram.

i typically put the laptop in hibernate when going from office->home and vice versa.

last week after it hibernating over night, i took it to work and opened it. the laptop immediately came up with the Resume from Hibernation screen (the clevo logo'd one, not windows). this is typical. what was not typical, was it froze there and never resumed.

pressing/holding the power button, removing the battery/ac adapter would result in the resume from hibernation screen coming back up when powered up.

talked to sager and removed the cmos battery. i also took the hard drive out and connected it to my desktop at the house. the hard drive would attempt to boot then reset the computer immediately after the windows start splash screen would appear (not the blue/green login screen, the black one with the status bar that fills over and over one before the actual windows log in screen comes up). the hard drive is accessible as a secondary drive to get information off of, but will not boot.

after getting the cmos to reset i tried booting the laptop again. the bios posting screen will come up and that's it, it freezes. i can hit f2 or f7 to try to get in to the bios menu, both options will light up but never actually enter either screen. this happens with or without the hard drive in the laptop.

that's where i'm at right now. i am going to try repartitioning the hard drive and installing a fresh copy of windows 7 on it tonight (on the desktop). i would think the laptop would at least be able to enter the bios menu or boot options menu without the hard drive installed though.


CLIFFS:

laptop frozen at clevo resume from hibernation screen a week ago. battery removal did nothing, cmos battery removal got the bios to reset. clevo bios posting screen comes up but freezes afterward, will not go in to bios setup menu with or without the hard drive installed..

hard drive accessible but not bootable, going to try a fresh windows install tonight but have a feeling something else is the issue. any suggestions to get it to post or see whats happening behind the bios screen?

 

bump, anyone?

right now the bios posting screen is as far as i can get. neither the f2 (setup) nor f12 (boot menu) buttons will actually enter anything. they highlight, then the computer just sits.

this is with the hard drive out of the machine. i also tried taking out one of the sticks of ram as well as swapping them thinking it may be one of them but it still wont get past the bios post screen. getting a hold of some ddr3 ram from a coworker in an hour or so to try to narrow it down to the processor/motherboard.

 

did you try removing the cmos battery while the hard drive was connected in the laptop.
also have you tried going into safe mode/safe mode with network (continuous F8 on startup)
finally have you tried entering your windows OS disk and try a repair from that.

i had a few things like your happen after i found one bad sector on the hard drive which i had to replace as it caused major problems a few months ago.
also ive never used hibernate as i delete it of all my lappys now since i had a major problem with it 4 years back.

 

i haven't tried any of the above yet with the hard drive as i didn't think f8 would even respond until after the laptop had posted past the bios post screen.

i left the hard drive at home backing up stuff to my desktop so i can't test now, but i should have a good hard drive/ram combo to use to test in an hour or so to see if i can boot in to the windows on that one, or at least get past the bios posting screen.

 

hitting F8 continuously as soon as you turn on will bypass the boot up screen and bios screen.

also what hard drive have you got as i can post some links from the manufacturer website to test the drives.

 

got it, thanks for the help. win7 nuked itself with the hibernate file. i burned a fresh copy and was able to get it past the bios screen using f8.

did a startup repair and its running stable now. deleted and disabled the hibernate file in windows for good measure.

appreciate the help, thought it was processor/ram related for sure when it wouldn't get past the bios screen with the hard drive out.