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    NP9170 Wired NIC disappeared (No PXE boot option)

    Discussion in 'Sager and Clevo' started by j35u5fr34k, Mar 20, 2013.

  1. j35u5fr34k

    j35u5fr34k Newbie

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    Hi all,

    I recently had issues with my Win8 install BSODing (think I needed a BIOS updated). I did a clean install of Win 7 and everything was chipper. All of a sudden my NIC disappeared and I have no PXE boot option.

    I emailed Sager and they issued me an RMA but I am hoping that a BIOS update might fix this though logically I don't see why it would. I fear that this thing will need a new mobo.

    Any thoughts?

    Thanks,

    Justin
     
    j35u5fr34k, Mar 20, 2013
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  2. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Did they have you do any troubleshooting with the drivers, trying different cords, different routers, plugging directly into the source, etc...?
     
    Support.1@XOTIC PC, Mar 20, 2013
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  3. Prostar Computer

    Prostar Computer Company Representative

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    If it's not showing up in BIOS then it could be hardware failure, as I think the PXE LAN is related to the Ethernet controller. For it to not show up in BIOS doesn't imply it's a driver problem to me.

    Yeah, did they walk you through anything or just set up a case for you on the fly?
     
    Prostar Computer, Mar 20, 2013
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  4. j35u5fr34k

    j35u5fr34k Newbie

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    I originally told them that the NIC was missing from device manager.

    They asked if PXE boot was an option at startup using F7.

    I informed them that PXE was not an option.

    They issued an RMA.

    I asked for a BIOS update and just received that earlier today but have not applied it. I will report back.

    Being that the BIOS does not recognize the NIC I am confident it is a hw failure but hopeful that it is not and a BIOS update will fix it.

    Sent from my Galaxy Nexus using Tapatalk 2
     
    j35u5fr34k, Mar 20, 2013
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  5. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Yeah, that's what it's sounding like but I guess we'll be crossing our fingers for the BIOS flash to work so you don't have to deal with the RMA!
     
    Support.1@XOTIC PC, Mar 20, 2013
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  6. Prostar Computer

    Prostar Computer Company Representative

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    Sounds like hardware failure to me as well, but here's to hoping against hope. :)
     
    Prostar Computer, Mar 20, 2013
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  7. j35u5fr34k

    j35u5fr34k Newbie

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    The NIC appeared today. Updated ec and bios anyway.

    Sent from my Galaxy Nexus using Tapatalk 2
     
    j35u5fr34k, Mar 21, 2013
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  8. littlecx

    littlecx Notebook Deity

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    what version BIOS and EC they sent you?
     
    littlecx, Mar 21, 2013
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  9. j35u5fr34k

    j35u5fr34k Newbie

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    917ec11wr
    917bv17ls3

    Sent from my Galaxy Nexus using Tapatalk 2
     
    j35u5fr34k, Mar 21, 2013
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  10. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Gotta love the random things that cause problems to fix themselves
     
    Support.1@XOTIC PC, Mar 21, 2013
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  11. Prostar Computer

    Prostar Computer Company Representative

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    But I want to know the root cause of the problem!

    /throws perfectionist tantrum
     
    Prostar Computer, Mar 22, 2013
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  12. j35u5fr34k

    j35u5fr34k Newbie

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    OK so I deleted everything off the second hard drive and my SSD reappeared. This had something to do with Windows restore I suspect. Everything working now.

    Sent from my Galaxy Nexus using Tapatalk 4 Beta
     
    j35u5fr34k, Jun 19, 2013
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  13. Prostar Computer

    Prostar Computer Company Representative

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    Drive conflicts? Well that's good that things are back to normal. :)
     
    Prostar Computer, Jun 19, 2013
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