New Clevo W860CU with a broken Sentelic Touchpad and wrong PSU?

I recently received a new Clevo W860CU and apart from touchpad, everything works and performs as expected. The touchpad has a fingerprint reader and that works too. However the pad and the buttons have not worked or reacted to any touch - not during OS install, not after drivers were installed. It's completely dead... except Windows 7 64-bit says it's very much alive:

Under Mice and other pointing devices,
Finger Sensing Pad
Sentelic
Driver date 25.2.2010, version 8.5.9.5
Device is working properly, plugged into PS/2 mouse port

- During Windows install it did not work. Is it supposed to work?
- The Fn+F1 enable/disable touchpad has no effect.
- I cannot find any settings for the pad. There is a program \Program Files\FSP\FspUip.exe which is supposed to be some interactive program, but it just tries to start and then fails silently.
- Latest Ubuntu 10.10 (2.6.35 kernel) does not pick it up either.

Can the touchpad be replaced (or somehow fixed)? I will not send the entire laptop back under warranty so I'm asking if I can take out the pad and how.

Also, I ordered an extra PSU and while the units are almost identical, they have different outputs: 19V 6.3A and 20V 6A. Under the laptop there is a blue check mark next to the 19V 6.3A, but the manual says it's 20V 6A. I first tried the 20V 6A, but did this fry my touchpad? The laptop seems to work well with both PSUs. Does it matter which one I use? I take it 6.3A might be safer under load, but what do I know...

 

Your touchpad is an isolated problem. It has nothing to do with your PSU's, which are both perfectly fine.

 

thought i might have a brainwave but then noticed you had already tried fn + f1 DOH!

 

The PSU marking at the bottom of the device are max ratings. The required power is most important.
See,
19 V * 6.3 A = 119.7 W
20 V * 6.0 A = 120 W

which is quite the same. The marking says that "You can use a power adapter with these maximum ratings before I start to emit thick smoke".

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Ah, and the "finger sensing pad" can be replaced, although I would not exactly call it "field replaceable", but with some patience and a screw driver, you can replace it with no fuss.
Since it is detected, something should be really wrong with the device itself.

//

 

Thanks for confirming that the PSU is okay guys, I appreciate it.

I guess I'll have to accept that the touchpad is broken and it is not a really exotic driver issue. I assume the Sentelic Touchpad should work out of the box (during system install) (can anyone confirm?). Luckily the clevo is a desktop replacement so I'll be using a mouse 99% time.

 

Have you tried using a Linux live CD? That will tell you 100% whether it's a driver issue or not. It's most likely hardware, but I always suggest a linux disc to double check for software incompatibility.