New P870TM1 Powers on to Black Screen, Hdd Activity Light Flashes non-stop

UPDATE: Problem is resolved. Had to update the GOP on the GTX 1080's. They were originally 0x30002.

Hello All,

I'm typing this on my phone - there's an internet outage here so that's making troubleshooting this even harder, so please bear with my typos.

I bought a P870TM1 upgrade kit from Eurocom to upgrade a P870dm-g I have.

The kit came with the P870TM1 motherboard, heatsinks, 40-pin edp cable, and upper and lower cases. I also got the unlocked bios Eurocom offers.

To use with this kit, I purchased new:
-i9 9900k
-2x 8gb DDR4 2666mhz RAM kit
-NVME Pci-e 500gb SSD

I am using the following from the P870dm-g:
-Wireless NIC
-Battery
-330 Watt PSU
-Keyboard
-Screen, 1080p 75hz LP173WF4 (SP) (F1)
-30 Pin edp cable for above screen
-Various Screws and bezels

I also have a P377sm-a which I attempted to use the following from:
-AUO B173ZAN01.1
-GTX 970m with a custom heatsink

I have access to a P870km1 from which I am temporarily borrowing the GTX 1080's from for troubleshooting purposes.

I also have the ESMs for all of the laptops.

I initially tried the following configuration:
-i9 9900k
-8gb, 2666mhz RAM modules in slots 1 and 2
-AUO B173ZAN01.1 with 40-pin edp cable
-Wireless NIC from P870dm-g
-Keyboard from P870dm-g
-Unformatted NVME Pci-e SSD
-GTX 970m with custom heatsink

The result was the laptop powered on, keyboard lit up, but black screen. Hdd indicator light flashed randomly 1-3 times. No video output from HDMI or Display Port. No Beeps.

Next I tried the following configuration:
-i9 9900k
-8gb, 2666mhz RAM modules in slots 1 and 2
-AUO B173ZAN01.1 with 40-pin edp cable
-Wireless NIC from P870dm-g
-Keyboard from P870dm-g
-Unformatted NVME Pci-e SSD
-Single GTX 1080 from P870km1

The GTX 1080 is P/N 6-77-PB72L-D12-A. The vbios is: 86.04.2A.00.2D
The board is listed at Version 2.1

The result was power on, keyboard lights up, black screen, and after a few seconds the HDD Activity Light started blinking non-stop until the laptop was manually shut down. No video output from HDMI or Display Port. No Beeps.

Next I tried the following configuration:
-i9 9900k
-8gb, 2666mhz RAM modules in slots 1 and 2
-LP173WF4 (SP)(F1) with 30-pin edp cable
-Wireless NIC from P870dm-g
-Keyboard from P870dm-g
-NVME Pci-e SSD with Windows installed from the P870km1
-Single GTX 1080 from P870km1

Same results as previous configuration.

I have also tried the following for each configuration listed above:
-Reseating the CPU
-Reseating the GPU
-Reseating the RAM
-Moving the RAM to slots 3 and 4
-Using different, but identical, RAM from the P870km1
-Booting with the screen disconnected
-Booting with no SSD installed
-Reseating the keyboard
-Using the keyboard from the P870km1
-Clearing the BIOS by removing the backup battery, disconnecting power, and holding down the power button for 30 seconds
-Clearing the BIOS by the fn+d+power button method

Does anyone have any ideas or suggestions? The ESM lists the GTX 1080, with the same P/N as supported, however the description says version 2.0, version 2.1 is not mentioned.

Neither screen is listed as supported in the ESM, however the AUO B173ZAN01.0 is supported as is the LP173WF4 (SP) (F1). Both screens work in the P870dm-g and P870km1 with GTX 980m's and the GTX 1080 I am using for troubleshooting.

I could not find a list of post codes for the P870TM1. What does a failed post with a non-stop blinking HDD light mean?

My guesses at this point are either a bad brand new CPU, or perhaps the unlocked Bios Eurocom flashed did not take, or maybe a bad motherboard. I don't have a method to try the i9 9900k in another computer. Is the i7 6700k or i7 7700k compatible with the P870TM1?

Does anyone have a dump of the stock P870TM1 bios they could send me? I have an in-circuit flasher.

Before I try much more, I'd really like to know what the black screen, blinking HDD indicator light means as a post code. All suggestions are appreciated. Thanks!

 

You can find the TM1 BIOS in this link https://repo.palkeo.com/clevo-mirror/P8xxTMxG/ , try to use any other CPU like the 8700k/7700K and see what will happen. The Gsync sometimes do similar issues. Try another RAM like the 2400Mhz.
I'm sure some of NBR experts will try to support you soon.
Keep us updated, good luck

 

Maybe @woodzstack can help in sorting out the p870 upgrade kit from eurocom?

 

This is from Coffe Lake Refresh Bios Mod thread;
http://forum.notebookreview.com/thr...-p7xxdm-x-p870dm-x-km-n95xkp6-laptops.825558/

For MXM ONLY GTX 1000 series graphic card users:

You may need update GOP of your card .
Make sure your GOP version is 0x30006 or higher or this BIOS wont work with it!
Enter the nvflash_tool folder provided in the attached link and run "Check_GOP_Version.bat" as administrator.
Then check the UEFI Version. If the version is lower than 0x30006, for example it is "0x30002", you must flash @dsanke provided vbios file to your graphics card.
Copy the proper vbios file for your graphic card (They were identified by Model, SLi and G-Sync) to the nvflash_tool folder.
Then run "Backup_vBIOS.bat" as administrator to backup your current vBIOS .
You will get "backup_master.rom" and "backup_slave.rom" (Last one only for dual graphic card laptops e.g. p870dm)
Then run "Flash_vBIOS.bat" as administrator to flash the vBIOS of your graphic card(s).
You may receive error message telling you "Invalid display adapter index specified", that is normal for single graphic card device because you don't have a second graphics card.
Then run "Check_GOP_Version.bat" as administrator and check the UEFI Version again.

 

As steberg has pointed out you cannot put a KM card into a TM machine just like that, even tho the card is the same pascal series card.

 

You can also try without any ssd/hdd,you will be still able to access bios.
You can also try just one ram instead of two.
Does all the fans are well connected? Because i didnt hear you speaking about fan speeding max. They turn max speed when there is a booting error.
By reading, i guess it is the i9,ram or gpu vbios. Not common to receive a DOA. Send a msg to eurocom, they answer fast.
Your i9 is oem or QS?
Did you update your 1080 vbios like steberg mentionned?

 

You can get a skypro programmer to update without being able to boot though.

 

All the fans spin, but do not run maxed, except for immediately after resetting the bios. Then they run max for about 0.25 seconds. I think this is normal.

I'll have to check on the Gtx 1080 vbios when I get home. I can flash it in circuit or try with nvflash/the bat files in the KM.

If the GTX 1080 happens to have the incorrect vbios, will updating it detrimentally affect operation in the KM.

The owner of the KM has no interest in doing the bios mod for that laptop. Worst case scenario, I can just flash the vbios back...

EDIT: CPU is brand new retail. Not ES or QS.

 

Easiest and first step should be GOP - whatd @steberg said.

I was using GTX with this vbios at old KM bios. Everything was fine so no worries.

Out of curiosity @aarpcard - how much you paid for upgrade kit?

 

With shipping $1030 + $125 for unlocked bios. IMHO that's a great deal.

 

You will find a kit for all supported models:
https://www.ebay.com/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=Clevo+P870TM1+Gaming+Laptop+"9th+Generation+Upgrade+Kit"&_sacat=0

 

You can run fine the vbios update on Km, i did the update on my 1070 since i have a kmG too.
If fan spins so its good.
Oem brand new i9 so its good too.

 

@ Dr. AMK i saw it but everything is shipped from US and nothing from europe :<

 

I didn't see any resellers in Europe selling this kit, but you can check with them.

 

Wonder if there is something like this "kit" but to P775DM3-G to P775TM1-G ?

Edit: Holy sh*t!!! That seller is awesome and i'm looking forward to see his products!

https://www.ebay.com/itm/Clevo-P775...=item1a646ab290:g:KXAAAOSw2GJbYJsT:rk:15:pf:0

Its a great option for upgrading my P775DM3-G in the future! :O

 

that sellor is eurocom, ebay selling team.

 

@aarpcard Please update us when you find a solution. Good luck.

 

Got home from work about an hour ago. Flashed the two 1080's to the new vbios's using nvflash in the P870km.

Stuck one of the 1080's in the P870TM1 .... And it posted! Both screens work too, even though they aren't officially supported part numbers.

Thanks for all the help everyone!

Now I have to go buy a pair of 1080's for myself.

Is the 330 watt psu sufficient for a single 1080 and the i9 9900k? I need to order the dual combination box still.

 

Good news, and you can get one 780w PSU instead the 2 x 330w http://www.eurocom.com/configure(2,404,0)ec , I think 330w one GPU it will be enough if you will not overclock or flash any custom vBIOS with higher power limit.

 

Work might not like it being uncertified however.

 

Eng. Meaker, hope you are doing well, I have one of the 780w PSU, do you recommend not to use it?

 

I said nothing of the sort but most work places will have requirements for regulatory certifications being on electronics used at work.

 

Okay, I have a used Sager DM3 comming soon, please let me know if you and your respected sales team can provide this upgrade kit.

 

We would not offer such a kit, no.

It sits in an odd place really. If you have the skills to do that level of modding you could just mod the 8/9 series chip in for a lot less.

 

Then I'll do your recommendation by moding it instead, Thank you Sir for your kind advice.

 

Well there are other things that you can not mod that easily . For example heatsyncs that TM offers.

If such kit would be available with proper price for europe customers - i might grab one for myself

 

You can buy the heatsink and the cpu X bracket like I did from Sager, or other resellers, the mode is not that hard to do.

 

Ye i know, but afaik to make TM cpu heatsync fit - it require some moding in laptop case. I rather buy whole new case with everything fitting right and sell this one as used but without damage.

It's even more convincing now when our P870xx beasts are going to be some kind of unicorns in laptop gaming world one of a kind.

 

Good point, selling the old one is a good idea.

 

With a good undervolt it depends how far you want to go. An 8086k delid with tuning will certainly partner a 2080 very well.

 

yup we have that in stock.

 

The OP has some issues with BIOS/GOP incompatibility prevent the upgrade kit from working!

 

$1155USD right ?

Anyways, seems one of two things, either the nv is tripped or it literally has no video boot device.

This is odd because the chipset should support older cards too, however I haven't tested any with it myself.

did you try contacting EUROCOM support ? It should be that they checked with you how you will use this upgrade to make sure it is appropriate for you.

Silly these big laptops do not allow the HD intel graphics, because that could be an asset here. Think it's the chipset that has the feature locked if I recall same on desktops, like highEr end means less features sometimws~!

 

I'd contact EUROCOM and ask them, they can replicate the situation and determine what the fix is or provide solutions. They keep plenty of extra older models for testing cases just like this.

 

Thanks, got it all working. Had to flash the 1080's to the updated GOP. They were originally 0x30002 . . . I also find it strange older cards are not recognized. Eurocom support said MXM 3.0 cards are not supported, only MXM 3.1. The difference between the two is PCI-e 2.0 and PCI-e 3.0, but they are pin compatible and should be backwards/forwards compatible . . . so maybe it's a bios thing? Why create hardware that physically/electrically supports older cards, but then lock them out with firmware?

Do these laptops have the MUX switch required for switching between discrete and integrated graphics?

 

The UEFI initislisation process changed for nvidia, with the wrong vbios it cant boot properly.

 

legacy boot vs uefi boot these days yeah. his panel is of course digital eDP too so its all factored in.

 

Just for MXM cards or whole desktop GPUs as well? I mean people looking for RTX GPU on Skylake or Kabylake 7700k or similar will need updated BIOS, right?

 

There were some changes on desktop too and vbios updates to show boot screens but the process is a little less complex.

 

I always gets confused who you reply to w/o quoting a post!

 

If not quoting it will be the one before.

 

What do you doing for fix your laptop? or still with the problem

 

I had to update the GOP version on the video cards. See this thread: http://forum.notebookreview.com/thr...-p7xxdm-x-p870dm-x-km-n95xkp6-laptops.825558/

 

I do with the version of this page and the version of Eurocom, and nothing

 

Do you have the exact same problem I had, or are there differences?

 

The same issue, the only difference was the CPU -8700K.