New Sager NP9370 Hard Shutdown while gaming.

Well, this just happened...I started playing BF3 and within 2 minutes my guy starts moving on its own and all of a sudden computer is OFF, not a restart, no normal shutdown just OFF. I went to the event viewer and it just says that windows wasnt shut down properly, I used whocrashed and it says no dump files were created.

I just installed the new Nvidia beta driver 320.00 but would a driver really cause a hard shutdown like that? It was like the computer just lost power and its plugged in too and in a pretty expensive surge protector too.

I'm still within my 30 day return window and I paid $2000+ at LPC-Digital, should I just return this laptop? what would you guys do?

Max temps ive seen the GPU is 73C and CPU 62C while gaming.

Thank you.

The specs are:

Windows 8 64bit Pro
NVIDIA® GeForce™ GTX 680M 4GB GDDR5 Memory
3rd Generation Intel® Core™ i7-3630QM Processor (6M Cache, up to 3.40 GHz)
8GB Dual Channel DDR3 SDRAM at 1600MHz - 2 X 4GB
Crucial® M4 128GB SATA III SSD
750GB 7200rpm SATA 300 Hard Disk Drive

 

mobo, cpu or psu are the hardware components that would cause a sudden complete shutdown like that when faulty.

Sent from my Galaxy Nexus using Tapatalk 2

 

Thank you for your reply, well I just contacted LCP-Digital to return it and get my money back, I don't want to go through this with a new laptop. It hasn't even been 2 weeks.

 

yup, good call best of luck with ur next machine!

 

question is how was the first 2 weeks before you loaded the beta driver? any problems.
if it never happened before you loaded the beta drivers then revert back to the original ones loaded by LCP and try again before you get a refund.
for a new machine you shouldnt update the graphics drivers as you would of been on a oem tested graphics driver and especially not to a beta which are untested drivers.

just to check. you was running the game with mains cable plugged in and also on high performance.

 

I'm always gaming and working with balanced, even when the book is cabled. No problem - that should'nt be an issue for a sudden complete shutdown. I would change the driver to, clean everything with driver sweeper AND the registry by hand - install the latest WHQL Driver and try it again, if the book will shut down to, then it is a hardware defect.

 

Well no I didn't have any problems like this before I installed that beta driver but could a driver cause a loss of power like that? It doesn't make sense, after it happened I just turned it on again and tried to play again and it didn't happen, I just reinstalled the latest whql driver that I had before and it didn't happen either.

The only other issue I have had was a system wide slowdown that I could never find the cause of, I have another thread about it too.

I have windows set to high performance and the Clevo utility too and the battery was in while it was plugged in too.

So basically it's been a really bad system wide slow down, it went away and now it just turned off, in 12 days of owning this laptop.


Should I be worried about this?

 

strange.

i wouldnt of thought a driver could do this but as the saying goes, theres always a first.

where did you get the beta driver from? was it one of my links or from a different sorce. ive heard of something similar when the person loaded a desktop driver and it crashed their laptop.

i know its very upsetting when youve just got a expensive new machine and it crashes.
i would remove the base just to make sure everything is secure like the hard drive and ram. monitor it for a day and then if it happens again rma it for either your choice of repair or refund.

 

Thank you everyone for the replies, I got the driver straight from Nvidia.com and I made sure it is for the right mobile Gpu.

Its the first time it has happened and it only happened once.

 

I was having problems on my x7200 with shutdowns like the OP mentioned. One of my GPU fans was bad and would not spin. The shutdown was heat related. After I got a replacement fan I have not had an issue.

 

1 Minute ago my p170hm crashed to hard shutdown while playing BF3 - yesterday everything was working fine, also the last weeks everything was fine. Didn't change anything in the setup, no drivers etc. - power is connected, windows says loading, heat? Don't know.. i'm logging the temps now to file with HWINfo64

Lets have a look.. strange..

 

How long were you playing before it shut down. You can check your fans to make sure they are blowing out warm/hot air. Make sure you're using in on a flat surface like a desk so you dont block the intake vents on the bottom. Make sure the inside vents/fans are clean and clear. And as you already plan on doing get the program to see what your temps are at.

 

Hard shutdown usually points to either a faulty component or high temps, so yeah, good practice to log your temps and take if from there. Let us know how things look.

 

Book was running 5 Minutes in idle, then 5 minutes at bf3. Book is placed on zalman nc3000u, Fans are clean, thermal compound is 7 days old, temps at 70 C for the CPU and 66 C for GPU - Fans are running, gpu fans air is a little bit hotter then CPU. Power is connected etc

After Re-powering Book was running 90 minutes without any Problem, bf3 twice for testing, each Session about 15 min.

SOoooooooooo very curious!

 

That is odd then, as Prostar mentioned it could be a faulty component. Thats going to be much harder to narrow down and may require getting it sent it. Are you getting just a strait crash or does it BSOD?

 

Was a hard crash, no BSOD etc. - i'm running the machine now since 40 minutes in BF3, nothing happens.. Everything works fine at the moment, got some lagg, but could be a server issue although
Hm, a hard shutdown from one day to another seems curious to me, dying gpu is showing 99% flickering or something else before a sudden death. Never had bsod with the machine since i have it or reinstalled the CPU from a 2630qm to the 2760qm neither after changing gpu from 6970m to 7970m. The book was at the german clevo headquarter to check the board 3 months ago, everything was fine - they changed the PSU because there was a loose component in it..

Edit:

LOL HWinfo has recorded a max temp of 446 °C for the GPU and a fan speed of 190.000 rpm... hm, seems legit...

Edit 2:

Stress Test @ AIDA64 all components at 100% load - max temp CPU 69°C; max temp GPU 72°C - 15 minutes without any problems, fans in hwinfo64 were at 2900 and 2800rpm..

 

Well those latest numbers seem right for sure. If it were are RAM or HDD/SSD problem you normally get a BSOD. It could be a CPU, Motherboard, or short somewhere. Sounds like things are working as they should lately though.

 

Maybe it was a short caused by the PSU - will test the system today after work.

 

Lol absolutely legit.

Check your Event Viewer in Control Panel -> Administrative Tools -> Event Viewer. It might have something to go off of regarding the cold shutdown.

 

Nope, nothin... no record in the Event View which is necessary :/

Problem hasn't apperared till now again.. dubious...

 

Can also be caused by over temp in the PSU too.

 

Bazinga.. next sudden shutdown appeared 1 minute ago

PSU is warm, but not hot, temps look fine too GPU and CPU.. don't know what it is.. damn No OC. nuthin..

2nd time that it has appeared in BF3 / map: Metro / 64 Players. I recognize the sudden shutdown cause my player moves without any control by myself to a various direction, then 5 - 10 seconds later the system shuts down without any warning. i tapped ALT+F4, but the system does not recognize the command.

Seems very curious.. contacted my clevo reseller by mail.. problem could be the "illegal" 7970m in the system, because Clevo does not want to replace the old models in their HM-Machines ;/

EDIT:

35 Minutes AIDA64 Stability Test with 100% load - nothing went wrong.. Maybe it is only an BF3 issue or the RAM of the 7970m is defective, because AIDA64 doesn't give load to it, it is only filled with 200 mb

Have set the Energy Mode to High Performance, the Clevo Settings to Performance also.. will test this settings again..

 

If you suspect memory, you can try MemTest86+, though it's not foolproof. Someone else on reddit recently had this problem (on a desktop), and it turned out to be a bad GPU, though the GPU had overheated at one point around the time of the first occurrence.

 

does memtest also cover gpu memory? cuz thats what he was talking about i think...

Sent from my Galaxy Nexus using Tapatalk 2

 

No.

Thanks jaybee. My mistake.

 

Seems the GPU for me too. Cause the card had burn marks after purchase but my Reseller does Not answer to my rma request... Can Not reach them By Email or phone for 8 weeks, will go To Police or lawyer

 

who's your reseller?

i had quite a few problems with B3 where it would just freeze and then the game would close but no hard shut downs.

also you say the temperatures are ok but what actually are they showing and what software are you using to monitor them.

might be worth running 2 or 3 software to check the cpu and gpu as b3 is quite demanding. also what have you got b3 set to in game.
lots of monitoring software in my sig below. i run core temps/hwinfo64/msi afterburner and nvidia inspector but thats no good to you


edit

just looked at your back posts and i see it was notebook guru

looking at jaugs clevo thread they do have bad comunication http://forum.notebookreview.com/sager-clevo/652403-clevo-resellers-european-union-v1.html#ger

 

I really doubt its a vram issue (as you aren't seeing artifacts or graphic errors), but still give it a go: |MG| Video Memory Stress Test 1.7.116 Download .

Also, as it was said before, give memtest a go.

 

notebookguru is the badest company i ever purchased something... presale was fantastic support, aftersale nothing..
Thx for the video memory stress test - checking the system now.

Later i will switch to my exchange card which has a failure too... the exchange card is running very good, but after a while the card crashes with white/black striped screen, sound etc. still working. maybe it is only a vBios issue, so i will later flash a new vbios to it and check the card again. maybe i'm lucky...

EDIT:

The memory test only uses 1 GB of Video RAM.. hm, when the other 1 GB RAM are faulty, then i won't recognize that ;(
Also jaybees box.com Links are a bit freaky at the moment, so i can't download the DOS Enviroment and zhe vbios which he is distributing..

EDIT2:

Finished Video memory Test without an error, at the Moment memtest86 is Running to Test the RAM.

EDIT3:

Memtest86 without any problems after 2 hours - but then, after reboot, black screen but booting to windows. Restarted the machine 3 times, got an blinking code of 4 times flashing LED Battery Charging LED, now the book runs normal at the moment, restarted it two times to test.. oh man, something is damaged and i don't know what.. contacted my subvendor Hawkforce cause the book itself has also guarantee till august this year, maybe the board is finished..

EDIT4:

Hmm.. a little question and suggestion.. my card runs @ 1.00v @ 850/1200 - maybe the lower Voltage is causing the shutdown? Cause everytime it was shutting down, i was playing BF3 same map with max. players @ Metro and there was very very very massively action on the screen, when the Book shutdowns... means, many smoke grenades, explosions and people.

Now i restarted and shut down the system 15 times - no blinking, no problems. Played Assassins Creed II for 2 Hours maxed out, no shutdown.

 

1V is standard for the HM bios.

 

unfortunately there is no "standard" for the HM vbios, people have been reporting stock voltages between .95 and 1.05v petty much... mine was at 1.05v at stock, for example.

Sent from my Galaxy Nexus using Tapatalk 2

 

Crysis 2 DX11 HD Package @ maxed out, ACII @ maxed out - no problems... fu BF3 Metro

I'm now @ High Performance Mode under Windows and Performance at the Clevo Power Mode - maybe that is the key.. but, why should it be an Energy Setting on the other hand... also set the max CPU Power to 99%

EDIT:

Played since my last post till now BF3 @ Operation Firestorm => everything is fine.. max temo 60°C @ GPU and 66°C @ CPU

 

That's a very nice GPU temp

 

Thx

Perfect applied thermal compound this time and limited FPS @ BF3 to 60 -> less heat

 

I could never put up with the lag but if you have vsync you wont be drawing as much power so that may be why you are not reaching the limit of whatever is causing the issue.

 

Never played often Metro with 64 ppl - Maybe there is something that causes the issue

 

It should not ever happen, so there is some weak point in your system.

 

Played an hour random maps and map packs - nothing happened. There must be a weak point, but what? Temps, Power are ok, RAM tested without any failure, CPU stable with prime, no shutdown at kombuster, neither with aida64 stability Test at 100% load.