New Sager Problems from XoticPC

Hi guys I just got my Sager and was really looking forward to just using it but the minute I booted it up, it prompted me with:

"Reboot and Select proper Boot device
or Insert Boot Media in selected Boot device and press a key"

I'm not sure what to do...

I selected for windows 10 to already come pre-installed so not sure why I should be inserting any type of boot media.

Also, the package came with some thermo paste? I thought it was already supposed to be applied...I would of just gone into Fry's and bought some for cheap instead of paying the $35 they charge for it :/

How do I even apply it?

Also, it came with some small foam parts with double stick tape on it...what is it for? looks like padding?

Any help is appreciated, really not liking this already and kinda regretting purchasing it

Already tried chatting and even e-mailed XoticPC but...they haven't replied...

 

First go into the BIOS and check if the boot drives are set up properly.

The thermal paste that came with the system is OEM paste that is bundled with every Clevo system, XOTIC probably have already applied the one you asked for.

 

Hi! thanks for the help!

I booted into BIOS and checked under Boot, but not sure what I should be looking for

 

Is there anything that says "Windows Bootloader" ? Or from the HDD priority try selecting a different drive. I dont have my system in front of me, so i cant point to the exact options/section.

 

No, I've been looking for any sign of windows but it's all looking pretty vanilla. All it says is "UEFI Setting"

 

Hmm, i would wait for someone else to chime in, I can check what exactly to look for in the BIOS once im back home.

Might as well check with XOTICPC in the mean time. Paging @pat@XOTICPC

 

@bloodhawk, yeah looking through to see what I can find but this is pretty insane tbh- hoping it's a simple fix but these thermal pads/paste are kinda worrying me too.

 

Which system is it btw. ?

 

P870dm-g 17"

 

Oh cool.

Ill get you the exact options to check once im home in about another hour or so, unless someone chimes in.

 

Yeah! I thought so too I guess their "hours of extrenuous testing" wasn't extrenuous enough. will wait, thanks!

 

So, it appears my order some how got changed to not have windows installed on it, even though I'm almost 100% positive I checked for it to be installed, now I have to go and double check they actually put in everything I thought I had ordered for them to put in :/

ughghghghgghghghg!!!

 

Check your video card and make sure it has thermal pads and paste too... I haven't heard of systems shipping with spares from Sager before. Clevo resellers, yes, but not Sager machines unless something changed. Either way the factory paste job is usually not that great so if they sent you a tube of IC Diamond I'd just redo it anyway.

 

Damn, thats frustrating. If they were supposed to provide you with a key, you can ask for that over email or something and install it on your own. its relatively easy.

They actually do send everything that comes with Clevo system, my friends got everything that i got when they bought their systems from XoticPC.

 

Ah, must be something new. That's good to know.

If he ordered Windows 10 he will have a UEFI key that will auto activate but if they didn't send him install media, I'd say he is very unlikely to have the license. Since it's coming back as no OS it's unlikely he has the key.

 

Hey Voss,

I'm sorry to see that there might have been an issue with Windows on the order. That was the first thing I thought of, since Sagers don't have a default OS on the order when purchasing through our site.

Can you email / message me your order number please? I can check in to this a little bit tonight, and look in to it more when in the office tomorrow.

Yes, the paste is going to be extra, same with the thermal pads. Every computer gets pasted, whether the stock or IC diamond paste, that would be done.

But let me know what I can do for you and I'll be glad to help out.

 

@bloodhawk
Yeah, I suppose, but... wow.

@Ethrem
Thanks! Will check it out.

@pat@XOTICPC
Hey! Thank you for the late reply, was just so looking forward to just booting this up and get going with it, this really has been a bummer. I'll pm you the order #.

Thanks, also I just want a working computer with windows 10 on it and hopefully all the parts I thought I had ordered in it- nothing too fancy.

 

Sounds good. I'll be lurking a little while longer, like normal. I'll see what I can do for you.

 

Does Sager do that? as in, integrate they product key in the UEFI BIOS? When I got my machine from HIDevolution and the 2nd one from Eurocom which were both ordered with Windows 10 but didn't have the key injected in the BIOS thus now I just skip the product key entry and the machine gets activated when I go online (hardware based activation) since I already activated it before.

I even tried finding ways to inject my product key in the BIOS but it was a very complicated process.

On a side note, even if Sager did somehow manage to inject product keys in the UEFI BIOS, wouldn't flashing to a diff. BIOS or upgrading the BIOS wipe that key? Say if one loads Prema BIOS for example.

 

Keys are mostly injected by sellers who use a network install. Correct me if im wrong, but but most of HIDEvolution's installs are retail.

 

Sager puts UEFI keys in the MSDM section of the UEFI. BIOS flashes don't seem to touch that space. My machine still has its Windows 8.1 Pro key injected in there even after a motherboard swap (I checked). Windows 10 Pro has a digital entitlement, it didn't touch the product key. You can use RW-Everything and go to ACPI/MSDM to check if there's a PK there. It's an OEM injected value so if HIDevolution doesn't inject them then they're not there.

 

The SLIC certificates embedded in the BIOS also often do not include unique OEM product keys. Since online activation is not required there are often only a few product keys and the product key in Windows may not match the COA (if you even have a COA, as they have done away with that now). For example, there were only like about a half dozen Alienware Windows 7 Ultimate SLIC product key and there were many thousands of machines using the same key in the SLIC certificate. Same applies to most large OEMs.

 

Unfortunately, when I spoke to their support, they had no idea how to inject product keys so I researched for it and didn't find any easy way to inject the key myself then I gave up.\

I hope @Prema can help me inject my key

 

@Phoenix - is it only for the sake of convenience or is there a special reason you want that? I haven't really seen any major advantage to it myself. Maybe there is something about it that is extra special that I am not aware of. I can install Windoze OS X with no product key and it activates instantly online with zero effort on my part.

 

just for that feeling of having everything right like how OEM machines ship. I like it when I see my product key already recognized in the Windows setup. It ain't the end of the world obviously but still nice to have.

 

Fair enough. I can understand that. Just wanted to ask in case I was missing out on something I didn't know about. Thanks, bro.

 

Well if you want the technical part of it, with the latest Windows 10 V (AKA Virus), now Core / Pro edition are integrated in a single ISO.

Thus, when booting off the DVD / USB Flash Disk, the installer will ask you to enter your product key, based on that, it will install either the Core or Pro edition. The nice thing about having the key injected in the BIOS is that you won't even get that prompt to enter a key as it will detect your key from the BIOS and install the right version. One step less to worry about.

On a side note, I know how to overcome this without entering any key (as that is tedious, call me lazy). If you copy the ei.cfg file to the Sources folder on the Windows 10 USB flash disk, after you get to the part to enter the product key, just skip that and it will actually give you a choice to install Core or Pro then the moment you get online you're activated (your system I mean )

 

Interesting. I am using Windoze OS X Enterprise version.

 

Yeah I had major problems this week. I bought 10 pro. Upgraded and activated. Then did a clean install with 10 Pro and it reverted back to the OEM home by itself. Had to get on the phone to Microsoft Japan and try and sort through the mess with my crappy pigeon Japanese.. That was fun..lol. All good now but there will forever be an extra step and key I have to use should I ever clean install again since Home is signed to my machine's UEFI.

 

There we go, another example why it's a nice to have feature. I format a lot and love having clean installs when there is a new build. I wish there was a tool that you can simply enter your key and have it injected into your BIOS without bricking the machine.

 

Yeah I had major problems this week. I bought 10 pro. Upgraded and activated. Then did a clean install with 10 Pro and it reverted back to the OEM home by itself. Had to get on the phone to Microsoft Japan and try and sort through the mess with my crappy pigeon Japanese.. That was fun..lol. All good now but there will forever be an extra step and key I have to use should I ever clean install again since Home is signed to my machine's UEFI.

That's this?

 

Well that sucks. I'm really not impressed by their stupid activation mechanism. Another invasion of my space and treating us like puppets. Micro$loth really sucks... I can honestly say I hate that company. I hope some day, some way, Linux kicks their fat little dishonest Redmond booty off the OS relevance map. They deserve to go down in flames for this kind of nonsense. That's why I don't want anything stored permanently in my firmware by those imbeciles. What I do with my PC is none of their damned business.

 

Yeah I wish there was a good alternative. If Linux had a fully comprehensive install package and an efficient DX11 wrapper or if Kronos was a bit further along it would be a slam dunk.

 

Until Linux starts focusing on making basic hardware like FN keys on laptops, fingerprint readers, integrated webcams work, rather than focusing on releasing new releases, I am never gonna touch that OS. Every time I'd try it, this not working or that not working just turns me off and I go back to what works. When I hear Linux 18 or whatnot just got released I just yawn and look for something else to play with.....

 

I doubt it will ever happen, but if it does I will be glad about it. Until then, we will have to suck it up and use their trash because switch to Mac OS is absolutely out of the question... that would be a frying pan to fire move. Would be better off with Linux than a Hackintosh and Apple hardware is completely unacceptable. So... we wait and use the sucky stuff from the Redmond Mafia.

Agree... it's very limited and not a good option for me either. I'm just wanting Micro$loth to fail for their insolence and treachery and control freak fetish. They deserve to fall on hard times for their unacceptable behavior and releasing such a dumbed-down piece of trash OS. I don't care about fingerprint readers or TPM (actually wish that both of my Clevos did not have those... total waste of a perfectly good IRQ) but I do get what you are saying. Some people care about that stuff and it needs to work for them.

 

MS and Nvidia or both on my s#@t list. Especially after the past year or so. I think Nvidia even takes the edge for me with MS very close behind.
I'm dying to know what will happen with this next gen of cards. If there beasts can't be upgraded, than that's the end of the line.

 

That was just an example bro O don't use it either but what about my SoundBlaster effects? Too many stuff to list. Also manufactures like Clevo and others can help by actually giving a damn about Linux and giving us drivers for it so we can choose what OA WE want. We are on Linux 18 now and none of these manufacturs care to even basic drivers to get the system fully running

 

Part of that's our fault, too. Kind of like how many people are drinking the BGA Kool-Aid. We can make any product or company pass or fail by saying no and closing our hearts, minds and wallets to incompetence. As long as the masses are stupid companies are not held accountable for making garbage, and those smart enough to know better are limited by the tolerance of the masses and their acceptance of trash. Seems like we are going to have to reach the bottom before we can look up.

 

are you seriously not a moderator anymore and cannot delete posts???

 

I never noticed that before either. Sure enough, "retired moderator" for his title. Still respected like one though.

 

Yup, that's right guys. As you can tell from my frequent absence, I don't have time for it any more. Way too busy with huge projects at work and I don't think that is going to change any time soon. I'm active today because I took a day of vacation to try to catch my breath and recharge.

 

Good for you! A little respite is necessary.

 

I did notice but never asked you. I had come to my own conclusions but was seemingly wrong. Eh.. you're still the Mod around here

 

leave it to me to browse the wrong end of a thread...

 

Life has a habit of causing that