Order frustration.

I didn't really see a suitable forum for this, so since I bought a Sager, I guess I'll post it here, and I obviously won't name the retailer.

I ordered a 5760 a week ago and was told that the build time for notebooks was usually anywhere from one to four business days. I understand what the word "usually" means and being in customer service myself, I also understand that sometimes preparing a product takes longer than usual. However, after not receiving any sort of shipment notice after five business days, I expected that I might at least receive some sort of notification about a delay. Instead, in my impatience, I called at the end of the fifth business day to check on things, and was told that it would be at least another 24-48 hours. The person I spoke with was nice enough, but I guess I kinda deserved an apology, or explanation, or something.

In my own practice, when a customer I am dealing with has to wait longer than normal for their order, I make a point of informing them of the delay and apologizing before they ever feel the need to ask.

The other aspect is that I paid for one day shipping when I expected that it would ship yesterday, but if it ships tomorrow, will UPS even deliver on Saturday?

What would you do in this situation? Am I being unfair? I completely understand delays and whatnot, but at the same time, when I spend this kind of money on a product, I want to know what's going on with my order, especially when it takes longer than normal.

 

If you ordered form a Sager reseller you should know sometimes during the inspection of the notebook if they find dead pixels (which can only be found once the notebook has been assembled) they scrap that notebook and build another.

I think UPS deliver's every day. You could check on their site to be sure I think.

You should wait, but if your notebook isn't shipped by like the 8-10th day then you should think about cancelling that order.

I think some other people here on the forums spent about a week or so waiting for their Sager NP5760's.

 

It's not so much the wait as the fact that I was quoted four days and no one contacted me when it appeared that it was going to take longer. I'm all for them making sure everything works correctly.

 

It might be that they're too busy? or maybe it's because they're a reseller so Sager just updates their website and they woould have to go look at that to see what's going on, and not alot of resellers will check everyone's order status unless you call in, but some do.

 

heh. just disregard this thread. I just received an email notifying me that it had shipped and will be here tomorrow, along with an apology for the delay.

I think I expect too much sometimes.

 

I had that problem. I ordered mine and was told there would be a delay on it because of parts. They they sent the wrong screen, so it had to be sent back. They then sent a completely different model,which then had to go back again. Then there was a delay again on building a new one. I rang in to find out why and was told all the parts were there and they don't know why there is a delay!
Took days under 2 months to get finally get it