Ordered M571RU from Eurocom but got the wrong GPU!?!?

I ordered the M571RU from Eurocom last week. On their website one of the configurations comes is with the 9800M GT, and I ordered my M571RU with the 9800M GT. It came in today, and low and behold when I started up vista it showed that it was an 8800M GTX which is NOT what I ordered. It even shows it listed as a 9800M GT on my receipt. Any ideas on how do deal with this, how is Eurocom regarding mistakes they make? does this happen alot with them? Will they give me any problems with this, and will they pay for the shipping back to them and then back to me seeing as it is their mistake? I plan to send it back to them this monday, and I really hope they fix this quick, because I am very pissed. anyone have any ideas what to expect or how I should go about this situation?

 

you can contact them about it and they might cross-ship you the correct card without you having to you ship your system back.

but the 8800M GTX has the same specs and performance overall as the 9800M GT... so it might not really much in performance differences.

 

Well I didn't order the 8800M GTX so even if its similar I don't want it. Also there are slight improvements to the 9800M GT which I would rather have than not have, and aren't there differences in heat? As for cross shipping how would that work? also is it relatively easy to swap the two GPU's?

 

I've never dealt with Eurocom, so I can't give you any advice on how to deal with them. I can tell you, though, that the 8800M GTX is as good as the 9800M GT, so if you do nothing you still have a good machine.

 

contact them, tell them you want a 9800M GT instead.

they should send you (through email) a printable UPS/FedEx shipping slip for you to send your videocard to them, and at the same time they will send you the new card.... ergo... a "cross-ship"

and yes, its quite simple to swap videocards.

 

Are there any differences in shape of the two cards, or are they physically identical? I would hate to do a cross ship and get the 9800M GT only to have it not fit right. but the cross ship sounds great if the cards are physically identical.

 

they should be the same looking cards and should fit the same way.

 

This was bound to happen, seeing that a few resellers are claiming the 9800GT is actually an 8800GTX when the stickers and casing are removed. You should get what you ordered though, since 9800GT sounds better and might make a difference if and when you decide to sell your notebook later on down the road. If there is a price difference, then certainly get it exchanged!

Before you do the exchange, can you please post a GPU-Z screenshot?

 

Man that suck's, even though some people say they are the same cards that's not what you ordered! I would be pretty pissed off, call or E-mail them and just start yelling, hopefully they give you a nice discount for all the hassle.

 

For sure i'm going to get it exchanged, i'm going to call john shore on monday and ask him how we're going to do this, there are some differences between the two cards, even though they are slight, i want the 9800M GT, i ordered it for a reason, as for GPU-Z ill download it asap and post some screens.

 

Yeah, it does suck big time, and i am very pissed.. They better pay for the shipping back to them, and back to me again and not give me any problems. now i have to go through the BS of waiting another week to get my PC back FFS. I find it idiotic how a mistake like this can happen. To be honest, i think this was done on purpose to "clear out" the last of their 8800M GTX's and perhaps they're just hoping i'll deal with this and keep it rather than go through the trouble of getting what i wanted, ordered and paid for. But thats not happening i wont let this slide.

 

Here is my GPU-Z screen shot http://gpuz.techpowerup.com/08/09/06/c3z.png

 

tell u the truth i would kept the 8800 gtx

 

Why? the 9800M GT is around 5% faster than the 8800M GTX also slightly better thermals.. Plus i ordered the 9800M GT, why the hell would i want to keep something that is not as good. I ordered the 9800M GT and thats what i should have. As the buyer i dictate what i goes into my pc, not Eurocom, if i ordered the 9800M GT then it d**n well better be a 9800M GT...

 

@Excal27, don't listen to these people. no matter how identical both cards are, it still gonna affect your resell value just because of the "8" and "9". Basic principle, you get what you paid. The end.

 

Yeah, i agree, resale value will take a bit of a hit down the road, so might Eurocom take a hit losing a repeat buyer if this isnt dealt with promptly and efficiently. I do not feel i should have to pay for shipping or any other "BS fees" that some companies like to charge to bully their customers. I expect that the shipping to them and back to me will be paid for as well as any other costs incurred as a result of "their mistake". I will be talking to John Shore on monday, to see how they will deal with this situation. John seems like a nice and honest guy, so we will see for sure on monday. I hope they dont give me any hassles, its bad enough as is that i have to send it in, now i wont have a gaming rig for a around a week i can deal with the week though so long as all is corrected.

 

screw john shore, he guaranteed me that the m860tu was gonna to ship out mid-may, had me waited for a month for nothing.

 

Ouch, that sucks.. I hope my dealings with him will be good.

 

how much u pay for system USD, my guess 1200

 

I haven't seen this at all; do you have a source?

I *have* seen posts and reviews saying that the two cards are not just "similar", they're the -SAME- card rebranded. Did you look at the card physically? Are your drivers up to date? Curious.

 

Check around the forums here you'll find the source. There are already a few reviews of the cards in comparison used with the same processor mobo hd and ram on the same pc, same resolutions etc. Anyways point is i ordered a 9800M GT and vista and GPU-Z are showing an 8800M GTX... regardless of what people say or think, i will not be satisfied untill i have a 9800M GT in my laptop, that is what i ordered and paid for, thats what i should have. So lets not get into the whole they are the same card just rebranded "debate" save it for the other threads dedicated to comparisons of the two.

 

My point wasn't to start a debate about the two cards, but to point out that if they are the same card, they might be misidentifying the newer one, if older drivers are used, quite possibly. Open it up, and look at the card as well, to confirm; likely check your driver revision as well. It's fully within your right to return it, but you should actually make sure it's a mistake first.

(And all the sources I've found, in these forums, buried in some threads, had them within error range, but none had the two cards tested side by side, from what I recall. A better response is "here's a link" not "look it up yourself, as I don't back up any claims I make.")

 

surprisingly I didn't, nor anyone else noticed that what Excal27 has is actually m57 0RU, aka sager np5793. need me to say more?
I took a look at eurocom website and there is no M57 1RU.

 

They do have the M571 Devine. It comes standard with the 9800GT, if you want the 8800GTX you have to add $220!

According to that, his notebook is worth more with the 8800GTX.


http://web.eurocom.com/EC/ec_model_config1(1,189,0)


I guess the link doesn’t work, but the 571 is for the silver model.

 

Despite whether it is worth more or not, the 9800M GT is what he wants. I've been working with the service of my notebook with Eurocom and they are VERY understanding and helpful. They probably have some new employees or something. However, I have not been denied anything that I have asked within reason.

 

I doubt anyone here is disputing what the OP wants, that seems to be very clear all in this thread. The point was that they do have the 571 and they do charge more for the 8800GTX.

Yes, it was just a simple mistake chit happens!

 

I didn't make any claims that need backing up. What i read about the two cards was "for me only". My statement regarding seeing reviews and benchmarks was to justify why i would prefer the 9800M GT over the 8800M GTX... It wasn't brought up to direct you to it... or to start a debate over how similar or identical they are/aren't. Sorry if that sounded rude, i should have made myself clear when i brought it up earlier in the thread.

 

Let's get a few things straight...there are 2 different Clevo laptops which looks the same and their names are almost the same:

Clevo M570 RU (M571RU=M570RU, only difference that 571RU has 2 mini PCIe slots inside, isntead of 1): the old Clevo laptop wich was showed on Cebit 2007. It has Intel PM965 chispet and it was shipped with 8800M GTX and it can only support CPUs up to 800Mhz FSB and DDR2 RAM.

Clevo M570 TU: the new clevo laptop which was showed on Cebit 2008. It has Intel PM45 chipset and it is shipped with 9800M GT (or GTX) and it can support CPUs up to 1066Mhz FSB and DDR3 RAM.


If I'm not mistaking, 9800M GT (and GTX) officially only ships with PM45 chipset, while the 8800M GTX ships with the old PM965 chipset.

I think Eurocom is only a reseller and they do not assemble the laptops themself (If I'm wrong, please correct me). So I think you did not get 9800M GT not because Eurocom "forgot" it, I think you did not get 9800M GT because Clevo will not put a 9800M GT in 1 of their old models (and why would they?)
So if Eurocom really can put 9800M in a M570RU/M571RU, than it is their own exclusive offer. (but it seems they can't put it in either )

So in short...though luck m8, next time check that do you order a M570RU or TU, since the TU 100% ships with 9800M. (Now if you would have gotten a 8800M with a M570TU, instead of 9800M, than that would be a problem)

I'm sorry for you (Only 1 character is different in their names and how big problem it can do )

 

From what I've heard, Eurocom isn't just a reseller as they do build the units - just like Sager.

And DRevan is right, I've only heard of the 9800GT shipping with the M570TU, not the older RU, which you have.

Excal27, how did you end up with the older model? Eurocom is still selling them?

 

@DRevan and Thug21, Yes Eurocom is a builder just like Sager. However, 9800m gt shouldn't be on M571RU since Clevo didn't approve it.

 

Looks like Eurocom is still has both the RU and TU on their website.

They actually do list the 9800GT under the RU configuration page and they show it as 225 less than the 8800m GTX.

How confusing... They should just have the TU, or at least the proper options for the RU.

 

Maybe it will work. If u look at the Clevo HP for M570RU driver download, u can find that there is 98MGT drivers.

 

I understood i was getting the older model when i ordered it, but the 9800M GT was listed as the card that came standard with the M571RU. Since the 9800M GT's have been available they have been listed as available with that older model. So either you are right and they made a mistake with their website, which is false advertisement, or they actually can put a 9800M GT in the older model and just made a mistake by putting in the wrong card.. Either way, the mistake is theirs to deal with as its either a mistake of not putting it in the laptop, or falsely showing it as the "new stock graphics card" for their older model.

 

Yes Eurocom is still selling the older model. I opted for the older model to save around 300 to 350 dollars, as i dont really need DDR3 RAM or a CPU with a 1066 mhz FSB.

 

Can't say I disagree with that. Good luck on getting things sorted out!

 

I suppose tomorrow if i speak to them and they tell me they cant put a 9800M GT in this older model, i should ask for a discount on the newer M571TU and just ship the old one in and have them send me the newer model. Anyone think they would accommodate this?

 

Don't see why not?

 

This is the Email i just received from Eurocom about 5 minutes after i made my last post....

We have special VBIOS from Nvidia that allows you to change 8800GTX to 9800GT, and our Technical Support will email you on Monday along with instructions.

Please note that 8800GTX is higher performance GPU, 9800M GT is lower. Maybe numbers seem higher but specs is lower. This is part of Nvidia marketing - it looks like new technology but it's not.


Dear Eurocom Service
Please email M57RU VBIOS for 9800GT with update instructions. Please make sure that client is capable to re-flash.

Thanks

Mark Bialic | Eurocom Corporation | 1.877.EUROCOM | 1.613.224.6122 x231

I'd hardly call the 8800M GTX a "higher performing" GPU than the 9800M GT.

 

, so technically now we know how can they put 9800M GT in the old Clevo laptops with PM965 chipset...they change the 8800M GTX BIOS to 9800M GT BIOS, so the machine sees it as 9800M GT...sneaky, very sneaky

 

He didn’t say anything that most of us didn’t already know. Like I said in one of my post, it was bound to happen that they forget to flash the 8800GTX to 9800GT. Keep the BIOS that they send you, but send the unit back and get the newer unit you want. Newer is not always better, but it is what you want.

 

I hope RU can support 9800MGTX, or ill get 88GTX, not 98GT.

 

Here is more of my comunications from Eurocom lol

We have special VBIOS from Nvidia that allows you to change 8800GTX to 9800GT, and our Technical Support will email you on Monday along with instructions.

Please note that 8800GTX is higher performance GPU, 9800M GT is lower. Maybe numbers seem higher but specs is lower. This is part of Nvidia marketing - it looks like new technology but it's not.


Dear Eurocom Service
Please email M57RU VBIOS for 9800GT with update instructions. Please make sure that client is capable to re-flash.

(My response): As far as ive seen, the 9800M GT is slightly more powerful than the 8800M GTX (proven through tests used on an identical laptop from justin woite from xoticpc) so where ever you got this false information from about the 8800M GTX being more powerful due to specs is actually quite false, both cards have identical physical specs, there are no differences physically. The only difference lies in the stream processors which are approximately 5% faster at processing than the 8800M GTX. The 9800M GT also Generates a bit less heat.

(Eurocom's response): both 8800GTX and 9800GT is same thermal spec - and there is no difference as far as heat is concerned

we have proper R&D test lab with proper test equipment - we are not mail order company like other companies you are mention in your email.

our test labs show clearly better performance of 8800GTX; the only reason that Nvidia moved to 9800GT is strictly marketing. NV needed to introduced "new" and less expensive technology to complete with new Ati line of GPUs

Eurocom unlike other companies is developer of notebook technologies and not resellers - we have our own R&D program to enhance and/or improve exiting products. We work very closely and direct with Nvidia, ATi, AMD, Intel etc. You probably know that EUROCOM always has something over standard specs - this is part of our internal R&D program.

You can maybe ask Justin for specific thermal tests results showing that there is difference between 8800GTX and 9800GT - I would like to get his results showing temepratures 1) inside the module - VGA PCB board 2) top on VGA module - heatsink 3) bottom of VGA module - bottom of GPU heatsink - all of this under stress test - 48 hours of eqipment running stess tests prior to temperature test.

This is how tests are done - not by visual "feel" - testing is science not rumors.

Cheers

Mark

 

(My response to the above): If what u say is the case then please by all means send me in PDF format eurocoms detailed tests/results so I may see the undesputable proof of what u speak. Thank you.

(Eurocom's response): We do not release our R&D reports to general public; they can only be provided under full NDA to our key partners.

The last thing we want to to create more rumors from users that "know everything better".

I wouldn't waste my time on telling something that we can't support.

(My response): This is exactly what u are doing... Telling me something u "can't" support. So obviously I can not believe u so this situation will need to be fixed in another way other than a vbios update and empty words "claiming but not proving" that your test showed something.

 

(Eurocom's response):We will email you VBIOS so that you can get 9800M GT as ordered instead of 8800GTX. Maybe then you can test your system BEFORE updating and AFTER so you get some idea as far as performance difference is concerned.

Our tests are for internal use only we don't release them unless there is valid reason for it as well as there is NDA in place. That's all.

(My response):I ordered a 9800M GT, not an 8800M GTX do it yourself kit... I dont want to trick windows into thinking i have a 9800M GT, I actually want a physical 9800M GT untouched as it comes to you from Clevo or nVidia or where ever you get it from...

 

by 1fps faster in crysis? i will take that with a grain of salt. people need to stop saying 9800m gt is faster by 5%, even both cards are 8800M GTX could shows difference in crysis benchmark. anyhow, 9800M GT is what you ordered, you have every rights to demand for it.

 

The 8800M GTX and the 9800M GT are indeed the same card with different VBIOSes...

Ask any real system builder and they`ll confirm that

 

So what will the VBIOS for the 9800M GT bring to the 8800M GTX?

 

A name change. Sorry, that was meant for eleron.

 

yea there really is no difference between the two. dont be so difficult in your emails lol

 

lol i'm not... i caved, decided on the vbios, i realize i have a bigger problem, my lcd screen its supposed to be glossy and it is, but its got some messed up grainy look on it, like someone put sweaty hands on it. the screen is untouched so its not from hands, its just a screen defect. i need it replaced because its messing with my eyes lol. Eurocom is gonna hate me. But in this instance the screen is a "real" problem unlike the video card which is resolved.