Ordered M571RU from Eurocom but got the wrong GPU!?!?

any chance of posting the vbios update so we can see what has changed?

 

What the heck Excal27, don’t leave us hanging man? Give us an update or something?

 

Sorry guys, PC is in for the screen fix, when i get it back ill post some before and afters of vBios also feel free to PM me if you "need" anything guys, i have "the vBios updates" right now, just havnt installed them yet because as i said the pc has been RMA'ed.

 

Thanks Excal27, keep us posted!

Sorry that you had to send your notebook back so soon after receiving it, hope all goes well and you’re happy with your lappy when it gets back.

 

So even though you have sent the notebook back to Eurocom they are still holding tight and refusing to replace the 8800M GTX for a 9800M GT?
Even if they did now, I wouldn't trust them because they'd just give you a 8800M GTX with a flashed bios.

I can't understand why they are insisting you should flash the bios yourself... I mean things could go wrong and there is the possibility of ruining the card... I'm not that experienced but if your pc freezes/hangs up in the middle of a bios flash things wouldn't look up so bright... What would Eurocom do in that case? Say it's your fault?

In your place, I'd keep insisting that you get the 8800 replaced with the 9800, which is easier now that the pc is at their premises for unrelated rma.
Even though, now that their 'secret' is out.... uhhh, I'm thinking that probably all Eurocom's older 8800M GTX have found themselves bios-flashed and re-branded as 9800M GT...

 

Hmm if all these are true,and i believe are, then any company says that 8800GTX cost more (eg Alienware or any other company sells 8800GTX on the old* prices) than a 9800GT is lying,is the same card and they charge more with that excuse to justify there pricing(actually cost less bec they dont waste time to flash the bios...).

 

Hmmm class action suit anyone?? lol

 

Better pile on while the getting's good. NVidia's just been sued in a class-action for securities laws violations related to the bad chips, so sooner rather than later would probably be advisable - else there might be naught but crumbs left over.

 

I was actually talking about Eurocom lol. but, are any of the 8800M GTX chips affected by the Nvidia "bad chips" problem?

 

LOL. Makes me wonder if I have a 9800M GT or an 8800M GTX disguised as an 9800M GT with regards to VBios. Also, you can change the name of the card (for Windows) using the inf file that comes with the drivers. The 9800M GT comes under the name G92-600.

 

I would like to know if there are any visible physical differences between the two cards, (rebranded 8800M GTX's as 9800M GT's as opposed to virgin 9800M GT's) i would love to know, as their have been statements saying its possible the nvidia "chip problem" has also affected the G92's and i would like to have a virgin 9800M GT because thats what i was under the impression i had ordered and thats what i wanted. I know the 9800M GT is also a G92 but the "virgin" ones have been made more recently. so probably a less chance of after warranty death. I would like to know if i could physically tell between the two because i would ask Eurocom to swap the 8800M GTX they put in my PC against my will and knowledge (while its at their warehouse having the faulty screen replaced) for a "new breed" 9800M GT to avoid the 8800M GTX's possible demise "after warranty". Then i would physically inspect the card to make sure it is what i asked for. I am going to call them tomorrow and ask about getting a "Real" 9800M GT put in.. instead of a reflashed 8800M GTX. after all i did not order the 8800M GTX nor a reflashed 8800M GTX i ordered a "recently fresh off the line" 9800M GT. I was thinking of letting this go, but now im thinking otherwise. Im pretty pissed off about the whole thing, not only did i not get the card i asked for but the screen was also faulty. I'm going to ask tomorrow to get the card i wanted, and some proof that its actually a virgin 9800M GT, not just a reflashed 8800M GTX, if they refuse then i think its time to start rethinking this situation. There must be some kind of Canadian trade descriptions act preventing this kind of underhandedness.

 

^ ^ Like the Consumer Protection Act or the Consumer Protection Branch of Ontario?

 

Maybe i should tell them to keep the RU and give me a deal on a TU....

 

Yeah or like a consumer act of Canada which covers all Canadians. Because whats happening seems like bulls**t to me.

 

Well i just read the consumer act of Ontario and guess what.... this kind of thing is technically illegal.

 

Sure it's illegal. If they keep refusing to put in what you ordered and paid for it's illegal. I'll search around a bit to see if I can find whether there is any recognisable physical difference between the 9800M GT and 8800M GTX.

 

Cool thanks a lot, I would appreciate that. I just sent Eurocom an Email again, hoping we can work something out ill see what they have to say tomorrow.

 

Things to check:

http://forum.notebookreview.com/showthread.php?p=3622987 for a discussion on these forums where the members are trying to find the differences between the 8800M GTX and 9800M GT.

I don't know if this is accurate:

Source

 

Interesting, only 6 rop's though?? Hmm perhaps i should stick with the 8800M GTX after all lol

 

I'm not sure about the ROPs. I mean that was a pre-release review.

I think to check if you got an 'original' 9800M GT, check this picture:


Note that it has "8800M GTX" engraved on the gpu chip.

You'd have to open up your notebook to check, but if it has "9800M GT" engraved on the gpu chip I think you can rest assured it's a genuine 9800M GT.

 

Thanks alot for your help blackpanther.

 

Any word from those Eurocom *******s yet?
personally I would return it for my money back and buy one from somewhere else, yeah I know it's going to be a pain in the @ss but at least you have peace of mind of not being ripped off.I would gladly wait a couple of extra weeks for another laptop, but I am not in your shoes!
GOOD LUCK! I really hope everything works out for you, these laptops are not cheap and you should get what you paid for.Please keep us in the loop.

 

Hard to get mad at a company that was straight up with ya.

Why not thank them for being honest with you, but decline the offer and just get the TU instead? Better yet, to ease your concerns just buy from someone else? Like I said before, the truth hurts. Sometimes it’s better not to know than to know. I’m sure there are other resellers who would be glad to sell you a 9800M GT, have you asked any other resellers regarding this issue?

 

Problem is if i buy from anywhere other than Canada ill get hit with a ridiculous duty of around 400 bucks, i cant afford that. on another note here is a letter i got from John Shore in regards to the defective screen I sent it in for to get "replaced" the last quote.

Not that I don’t want to discuss it with you but I really have no say in this issue at all. I am in the sales department and have no input into what happens in Production (Where the unit was built) or Service (where repairs are done and the people who you need to discuss the difference between the two video cards with).



Your best bet for getting this resolved to your satisfaction is to call service at 613-224-6122 ex 301 or talk to Mark who you have been exchanging e-mails with on this subject already. He is the President of the company and it will come back to him either way.



Like I said, I will happily talk to you but I really have no say in the issue at this point.



On a good note, a tech took a look at your unit and was able to easily get rid of the marks on your LCD Panel. All it needed was a good cleaning with some cleaning products we have here and the panel is now preteen!

 

The issue wasn't "marks" on my lcd panel it was a grainy/sweaty hand print look that covered the entire surface of the screen from top to bottom and from side to side it was "under the glossy surface" I tried wiping this stuff off with a microfiber cloth guess what? its under the f***'n screen lol, obviously a defect when it was at the LG plant. Only way it will be fixed is via replacement and having the replacement tested to make sure it doesn't have the same defect before its sent back to me which is what i had instructed them to do, to avoid a 2nd RMA.

 

Actually the 9800M GT also has 16 ROP's, that info came from pre release info that wrongly stated the correct amount. I think there was something similar going on with another site mentioning the 9800M GT had only 64 stream processors when in fact it had 96.

 

It wasn’t about the ROP’s; it’s about the company being straight forward with you about what was going on. They didn’t have to tell or give you any information about what was being done, so it was nothing they were trying to hide. Of course the card has 16 ROP’s, doesn’t the 8800GTX (same card) have that as well?

If you described what was on or going on with your screen, then that would have prompt them to look for that. I’m sure a palm print would have showed up especially if they were aware of that being a problem. For some reason, I don’t see the company being at fault with you, the opposite. I think they are being very reasonable with you, by the reply emails you are showing us. If in fact there is a core 9800M GT, then just politely tell them that is what you want.

Selling things with different part numbers that give same results is not uncommon, that happens all the time. Certainly that wasn’t Eurocom’s idea to flash the VBIOS, which is something I’m sure some if not most are doing and most likely got it straight from the horse itself (NVIDIA). That’s just my opinion, who cares? What is important is that it seems they are making an effort to satisfy their customer. Some are hard to please, so I’m sure they will give into whatever you want. Hell, I would just to get it over with! LOL!

 

Well this situation is tiring, the GPU is fine, im going to stick with it, my main problem is the lcd panel. I bought a 1440x900 lcd screen but its got the sweaty hand print and kinda sparkley look to it when viewing light colored backgrounds. My girlfriend also has a 17" with the same resolution and hers does not have this issue, nor does any other 17" screen with the same resolution that ive ever seen. now i just talked to the tech guy and he claims he does not see what im talking about. yet i know this problem is there. im not sure what to do now as they are just going to end up sending it back, the same way it was when i sent it to them, and ill have to send it back yet again ffs. I tried describing it to him in detail and he is sure he doesn't know what im talking about. Ive seen others in forums with the same problem, with dell, and they had no problems getting a new lcd. The model in mine is an LPL0000 and from what i read that models production started in 2004. perhaps i should have gave up gaming in native res for a decent 1680x1050 screen.

 

I'm sorry Kobe but I don't agree with you.

It's very bad practice to send people stuff they didn't order. Okay they say the 8800M GTX is the same card... but that's not the point. They should have agreed to replace it to what their client wanted, especially since the laptop's at their premises.

Also about the LCD marks. It's hard to believe that it was dirt on the surface. What on earth could have made a brand new notebook so dirty on the surface? And Excal27 did try cleaning it... and so magically they cleaned the surface and it went?

I really hope that they did a proper job, at least with the LCD, to save you the hassle of having to rma again...

Seeing resellers behaving like this, it really puts me off and I'd strike Eurocom totally off my list...

 

I spoke to the owner of eurocom and he didnt know what to say about the screen so he patched me through to the guy who was working on it, and he said he saw no problems. Maybe it was some sort of botched anti glare filter built under the glossy, it looked ugly made the colors look messed up. Not only that but it actually hurt my eyes when looking at it in light colors and reading text lol.

They said they replaced the screen, i thought LG screens were supposed to be the best, this one looked like total crap. The technician mentioned something about swapping it out for an "AU" panel, i suppose he meant AU Optronics. I just hope it has nice colors, is clear and has a nice response time (at least 16ms not the 25ms models). I don't want an even worse LCD as ive heard AU Optronics aren't the greatest, but ive heard from some that some of their screens are very nice, guess ill find out tomorrow.

 

I could tell by the emails, that company was being very fair to you. That they would even replace the screen when it’s not defective, is really going the extra mile. To put a part in your system that cost $220 more than the one it is replacing is honorable (8800GTX is $220 more than the 9800GT on that model). Sometimes, you just have to sit back and read between the lines. I hope all works out for you Excal27, so you can start enjoying your notebook. Having worked in CS, I know some people are just hard to please no matter what, I'm glad it's working out for you!

 

i loved every auo 17" i had fyi... imo the newer lg screens are crap anyway. and my 570ru had the same grain look on the screen also a lg screen

 

Yeah well incase u didnt read my new thread lol they lied to me, I'd hardly call that going an extra mile.

 

I wish they replaced it with the AUO screen, instead they lied to me told me they replaced it with a different LG of the same model but instead sent me back the exact same screen I sent them with the problem. Check my new thread for the full story.

 

what ever happen about your GPU? or are you just concerned about the screen now?

 

GPU is not a concern of mine anymore, the LCD is the real problem.

 

but what happened? u just kept the 8800gtx?

 

yes I decided to keep it.

 

You mean you made another thread about this???

What did they lie about?

 

not about this, about the lcd screen.