P150EM won't go to sleep

Whenever I close my lid for it to sleep or attempt to hibernate it, everything turns off (screen, my DeathAdder lights) except for the power button and the fan. This has been annoying me, since it just refuses to go to sleep, and the fan just keeps blowing out air. I have tried to wait it out, but after 30 minutes, the fan is still running and the keyboard backlighting is still on...

does anyone know how to fix this problem? it's been bugging me lately and since I don't have an SSD it's pretty annoying to have to shut it down every night.


EDIT: alright, so I just enabled hybrid sleep and now it decides to go to sleep when I tell it to. problem solved

 

Checked the advanced options in the power settings?

 

Looks normal, I never changed anything in the settings and this only began happening a few days ago. It all says that when I close the lid it will sleep.

 

for the lights i would try downloading the latest hotkey drivers on clevos website if you havent already. That fan issue is odd. I can confirm that does not happen on my 170em

 

Nope, nothing. It still won't turn off.

 

Yeah, the CPU, GPU, HDD, etc. all turn off except for the CPU fan, backlight, and the power button.

also, bump

 

I have a somewhat similar problem. I can't sleep my computer from pressing Fn-F4 or Start->sleep. If I do it hangs the computer with the screen off, keyboard lit and I believe the fans still running. The only thing I can do is hold the power key until it shuts off manually and reboot. I don't normally turn off my computer at night and if I did I'd hard power it down but I do occasionally sleep to move it.

The thing that is really weird is that it's gone to sleep from timing out when unplugged and those times it works fine coming back on. It's getting very frustrating.

 

Perhaps check the Windows' Advanced Power Options:

Right-click battery icon > "Power Options"
For the active power plan, click "Change Plan Settings"

Careful using your mouse scroll wheel in this dialog, it will sometimes change values without you noticing. It's a good idea to double-check the values afterwards to see if the settings are in effect for the active power plan. (I think I remember hotkey sometimes overriding some windows power settings when the PC is rebooted)

Expand "Sleep" + "Allow hybrid sleep"
Set "Plugged in" = Off

Expand "USB Settings" + "USB selective suspend setting"
Set "Plugged in" = Enabled

Expand "Power buttons and lid" + "Lid close action"
Set "Plugged in" = Sleep

Expand "Multimedia settings" + "When sharing media"
Set Pugged in = "Allow the computer to sleep"

 

This is exactly my problem, and it is really frustrating for me as well. Hopefully the solution below works...

Nope, nothing. Still doesn't work

 

This might be another 7970M issue ):

 

How? My CPU fan not turning off and the keyboard backlighting not turning off eitherhas nothing to do with the 7970M, but I understand your suspicion.

 

maybe your HDDs are locking up. are you running IRST? maybe remove it or try a diff version?

 

Have you gone into "Change what the power buttons do" and tried all the settings there under "When I close my lid"

For the savvy: Control Panel\All Control Panel Items\Power Options\System Settings

For the Layman: Hit your start button; type, "Change what the power buttons do" and hit "Enter"

 

Hmm... let me try uninstalling that, and see what happens. I don't know, this problem just began happening literally out of nowhere.

All set to sleep. Still doesn't sleep.

 

Did you change it to hibernate, restart and change it back to sleep?

 

Reason why I was suspicious of being a 7970M was that the motherboard circuitry is so that the signal is first passed through the Igfx (cpu) and could be some enduro related problem. Just a guess though.

 

worth a shot. i'll do it when i need to restart sometime.

good point, hopefully it isn't related to enduro. because that would just be retarded

 

Uninstalled IRST, didn't work. Gonna try to reinstall the latest one later.

EDIT: oh, silly me, i uninstalled Rapid Storage instead of Rapid Start,

Won't work, since hotkey drivers reset the power options anyways. My hotkey drivers are also up to date, anyway.

 

I dont do them myself but Windows update?

 

haha will you elaborate on the first half of that? a fine idea, but why don't you run updates? laziness or some other reason?

i'd be even more amused if this resolved OP's issue.

 

I can't comment on the OP but I'm completely up to date on that.

 

So I was screwing around in the advanced options as suggested and I believe that enabling hybrid sleep may have fixed it, or at least I've slept it 4 or 5 times in a row without an issue. Now I have noticed that the screen goes off almost instantly and then it takes maybe 5-10 seconds (maybe even up to 20-30 one time) for the keyboard and fans to shut off.

 

Yeah, I did this myself too last night, and it worked for me as well. Thank god it's finally fixed ~.~ was so happy that this annoying problem was finally fixed.

 

I just wanted to say that I found it funny your laptop won't go to sleep and your name is "awakeN". Coincidence?!

 

That's very strange. I would have thought that "disabling" hybrid sleep would be less of a potential issue than enabling it. Can you try to re-enable it to confirm that the problem re-occurs?

Also under the sleep + "Allow Wake Timers": is "Plugged-in"=disabled?
And under "PCI Express" + "Link State Power Management": is "Plugged in"=Off ?

Since Hybrid Sleep saves your work (sort of like hybernate) it is expected that it will take arbitrarily longer for the PC to fall to sleep.

If hybrid sleep settings have an impact on this issue, it probably stems from a software, driver or schedule task preventing the PC from transitioning to sleep (ACPI state "S3"). I wouldn't discount Clevo's Hotkey as the potential culprit. Based on OP description, this sounds like it could be EC related...

My P170HM (w/580M) with Hybrid Sleep=disabled goes to sleep or wakes up in 5 seconds every time. Never encountered any issues.

If someone is able to reproduce this issue, the following command might help pinpoint the culprit:

1) Open command prompt (right click > Run as Administrator):
2) type: "powercfg -energy"
3) Send your laptop to sleep, wait 60 seconds...
4) check the "energy-report.html" log file in the root of your user profile folder.
5) look for any clues for what may be preventing your PC to sleep...
6) Please report your findings

 

OH SNAP

Yes, problem reappears now.

Yes and yes.

Huh, it says Realtek HD Audio is requesting something that prevents the system from entering sleep. Also, apparently, a USB port didn't enter sleep. It also says PCI-E ASPM is incompatible with the hardware...

 

Can you paste the exact text of the error for Realtek Audio and PCI-E ASPM? i.e. is it litterally spelled-ou as "...prevents the system from entering sleep...", or rather something like "USB Device not Entering Suspend". I think the "... not Entering Suspend..." items can be ignored. I would be more concerned with ones that litterally mention "prevents sleep" and "incompatible hardware".

Also, maybe compare the outputs of the trace with when sleep works and when it doesn't, to see if they contain the same messages.

 

System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_15585105&REV_1003\4&4c8b0c7&0&0001
Requesting Driver Device Realtek High Definition Audio

Platform Power Management Capabilities CI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_1E2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8086&PID_1E2D
Port Path

Power Policy ower Plan Personality is High Performance (On Battery)
The current power plan personality is High Performance when the system is on battery power.
Power Policy:Sleep timeout is disabled (On Battery)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy:802.11 Radio Power Policy is Maximum Performance (On Battery)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy CI Express ASPM is disabled (On Battery)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
Power Policy ower Plan Personality is High Performance (Plugged In)
The current power plan personality is High Performance when the system is plugged in.
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy:Minimum processor performance state is 100% (Plugged In)
The processor is not configured to automatically reduce power consumption based on activity.
Power Policy CI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.

Platform Timer Resolution latform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10000
Maximum Timer Period (100ns units) 156001
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 50000
Requesting Process ID 6200
Requesting Process Path \Device\HarddiskVolume1\Users\Eric Feng\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 4480
Requesting Process Path \Device\HarddiskVolume1\Users\Eric Feng\AppData\Local\Google\Chrome\Application\old_chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 100000
Requesting Process ID 1268
Requesting Process Path \Device\HarddiskVolume1\Windows\System32\svchost.exe
Power Policy isplay timeout is long (On Battery)
The display is configured to turn off after longer than 15 minutes.
Timeout (seconds) 600
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
USB Suspend:USB Device Rarely Entering Suspend
The USB device intermittently suspended during the trace. Processor power management may be prevented when the USB device is not in the Suspend state.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_1E26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8086&PID_1E26
Port Path
Time Suspended (%) 11
CPU Utilization:Analysis Error
Analysis was partially unsuccessful. Some results are available, but they may be incomplete.

 

Looks pretty clear this is the problem. Try to disable the Realtek High Defininition Audio in Device Manager to see if it sleeps fine (you may need to reboot to unload the driver). If so, this is most likely a Realtek driver issue... Maybe re-install Realtek drivers if you need to use the integrated audio?

(Also, I think I recall hotkey having issues with no audio device present. This may also be an odd obscure interaction between hotkey, EC and Realtek drivers...)

 

I tried to do this but even waiting a few minutes before cold powering off it appears that the energy-report.html is not being written if you have to kill the computer by holding the power button. I'll live with enabling hybrid sleep, hell it's better anyway if it doesn't have problems and since it works, it works.

 

Yeah, turning it back on is tricky, for me I actually click with my DeathAdder and the computer wakes up. Lucky me, I have a way to turn my laptop back on when it doesn't sleep.


I don't know when I'll go about unloading the Realtek drivers, I'll do it whenever I have free time to mess around and update this thread.

 

So you can't just close and open the lid? Usually opening the lid should send a wake-up call (unless you disabled it).

Maybe try to allow your mouse to wake-up the PC:
In device manager, right-click on your mouse > Properties > "Power Management" tab
"Allow this device to wake the computer" = Checked