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    P150HM - 485M Heat Problem

    Discussion in 'Sager and Clevo' started by draxen, Aug 28, 2011.

  1. draxen

    draxen Notebook Consultant

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    Hi folks,

    I've just received my P150HM from Malibal and it's just a lovely, lovely machine but unfortunately I've encountered a problem.

    My Nvidia 485M idles at about 48°C but under heavy load (Crysis 2 or Furmark) it reaches temps of 95-97°C and my laptop reboots :(
    This occurs relatively quickly (within 10 mins of use)

    Has anyone else experienced similar problems with the 485m?
    Is there anything I can do, other than RMA it?

    Thanks,
    - Drax
     
    draxen, Aug 28, 2011
    #1
  2. c0nfucius

    c0nfucius Notebook Consultant

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    What's your room temperature?

    Also I would be wary of using Furmark, but if you are getting such high temperatures in Crysis 2, then it's either high ambient temps, bad paste job, and/or loose heatsink. Sometimes heatsinks can get jarred loose during shipping, shipping couriers aren't the most careful with parcels when they have to process thousands of them in a day.
     
    c0nfucius, Aug 28, 2011
    #2
  3. lazard

    lazard Notebook Deity

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    PM Malibal and see if they can help you resolve the issue. Otherwise, RMA.
     
    lazard, Aug 28, 2011
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  4. MALIBAL

    MALIBAL Company Representative

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    Hi, please check your PM's Draxen.
     
    MALIBAL, Aug 28, 2011
    #4
  5. MALIBAL

    MALIBAL Company Representative

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    Hi Again, we're sending you a Brand New replacement notebook via UPS Next Day Air at no cost to you. Please check your support ticket for details on returning your laptop. We apologize for the inconvenience. Thanks!
     
    MALIBAL, Aug 28, 2011
    #5
  6. draxen

    draxen Notebook Consultant

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    WoW!

    You just can't argue with customer service like this.
    I received a response from Malibal within an hour of contacting them and on a Sunday too.

    Just fantastic guys, thank you.
    I can't wait to play with my new (fixed) laptop :)
     
    draxen, Aug 28, 2011
    #6
  7. LaptopNut

    LaptopNut Notebook Virtuoso

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    Wow, that is some serious service right there. Some companies here in the UK should take note and learn!
     
    LaptopNut, Aug 28, 2011
    #7
  8. terminus123

    terminus123 Notebook Deity

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    Great Service MALIBAL! though hopefully none of this happens to me.
     
    terminus123, Aug 28, 2011
    #8