P150SM BSODs

Hi everyone, looking for some help with my laptop getting BSODs. Mostly irql_not_less_or_equal , but sometimes also different sorts of errors. Tried the windebug system but always points to 3rd party driver.

My hunch is that it is the Intel GPU driver, since I have installed OS many times over and everytime the laptop BSODs, is after the Intel GPU driver is installed. Sometimes after hours and sometimes after few minutes.
I also though it may be the Nvidia driver, but when it's uninstalled and the intel is, it still bsods.

I have run memory test several times and over night, and no erros, so I don't believe it is a memory error, though these symptoms may indicade memory error sometimes.


Running 4900MQ, 16gb ram, gtx780m and windows 8.

The error seems to happen when wathing videos or using firefox/ internet browser. No Bsod yet, when just installed windows 8 drivers alone, no 3rd party drivers.

Any help appreciated. I have downloaded and istalled all the latest drivers and tried different bios/ec also.


My worry is that this is a hardware problem, not a software- based, any way to confirm different parts?

Edit: I haven't installed intel RST, but I believe that shouldn't cause this? I have samsung 840 pro 256gb ssd as only drive.

 

Have you tried running whocrashed?

 

I haven't tried that yet. WIll try it and confirm the cause. Thank you Derek.

 

This could be useful:

Common BSOD Error Code List for Overclocking - Overclock.net Community

 

I bet this is Wi-Fi , disable it , try lan connection and test on stability.

 

Montage: Thank you for the link. Bookmarked for future references.

Coca: I have now used only cable- connection, as I thouhg also that the killer 1202 was the cause, but problem still occured just now.

WhoCrashed gave these two culprits with irql_not_less_equal as usual :

This was probably caused by the following module: hal.dll (hal!HalSetTimeIncrement+0x3F8A)
Bugcheck code: 0xA (0xFFFFF800A156DD80, 0xD, 0x0, 0xFFFFF800A32B1A7E)

This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440)
Bugcheck code: 0xA (0xFFFFF800A156DD80, 0xD, 0x0, 0xFFFFF800A32B1A7E)

Google is full of different approuches to these problems, but can't find positive solution. Any1 have a real experience with similar crashes? Or atleast confirm that these are not hardware- based problems?

 

Varying results in dump file reports usually hint at faulty RAM. Try testing it with MemTest86+ for a few passes, and/or try the one-stick-at-a-time test and try to recreate the crash (I prefer the latter).

 

Yes, the relatively minor hit to performance means you can run pretty normally on a single stick to see if you have issues.

 

Thanks for the advices. Just stopped the memtest, I left it running through the night and no errors. I had all the sticks in and it did almost 7 passes. Do you think it still could be ram- problem even after 14 hours of memtest?

 

Okay, now it seems that this is getting serious. I have had now three BSODs within 10 minutes.

This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x50 (0xFFFFF4FFE5A8F9C7, 0x0, 0xFFFFF8007FCAE972, 0x2)

ntkrnlmp.exe as the cause, code 0x50 or 0xa . Does this sound memory- related problem?

EDIT: Could the cpus minimum usage - percent cause this unstable behavior? I have it set to 5% both battery and AC.

EDIT2: 3 hours of Prime95 blend ( for max ram)- torture didn't give any erros, max temp was 99C though, but no errors. Memtest didn't give any errors either.

EDIT3: Whocrashed now recognized rt630- driver as the culprit. Google succest that it is the realtek network- driver. Could this be causing all this fuss? Should I do driver verification?

 

RAM torturing doesn't always give you accurate results on deciding if the RAM is bad or not. I believe it was previously suggested to remove one stick at a time (might be getting confused with another post) but doing so would at least narrow down the problem a bit further. It does sound like driver issues may be causing it with your last updates, but it'd be best to rule RAM out entirely.

 

Thank you for the advice Derek, I have removed 3 sticks now. I'll test them one by one, so that I can see if they give errors individually.

 

Sounds good, let us know the results and we can troubleshoot a little further.

 

i tested each of the 4 sticks individually with memtest for an hour. No erros. I have now done the opposite, I have put all 4 sticks in and removed only one. So with 3 sticks no erros so far. If this keeps up til tomorrow, I'll add the fourth stick back and see if it gives BSOD. If it does, I think the culprit would be that one stick. Or should I do someting else to test the sticks?

 

I think its time you sent the laptop under warranty and have the reseller look at it.
My hunch would be some kind of problem with your iGPU or maybe even the gtx780m.
Since you tested your RAM so thoroughly, it cannot be the problem.

The BSOD's happen often, you say. That means the technical support will easily reproduce the error in their test lab.
Just send it in and they will fix it for you under warranty.

No need to spend any more time with a headache trying to fix something with software where the hardware might be at fault.
Give your reseller a call or email them! Might as well link them the thread here.

 

b0b1man : Thank you for the input. Indeed, I would like to send the laptop entirely to the reseller for check, but as I live in other country, it would be pretty long process, so I would like to rule out all possibilities before sending the laptop to them.

And second reason is that, the BSOD happens sometimes very often and sometimes less often, so I would like to see if I could pinpoint the reason to the memory, which can be swapped withouth sending the entire laptop to warranty service.

Now I have had the 3 sticks in use and no bsods so far. So far the laptop has bsod atleast one or couple of times per day so if today and tomorrow it doesn't bsod, I will put the fourth stick back and see if it bsods. If so, it might very well be the culprit,vwouldn't you think so?

This is unfortunate situation as here in Finland, we don't have Clevo/Sager - resellers, so I had to order from another country, UK to be exact.

My only real worry is, as you also pointed, that the malfunction could be the other part than the memory, even the memory- slot could be damaged, as I haven't put any of the sticks to the fourth slot yet, so they all could work individually but also give errors in the fourth slot. But that can be solved by trying the fourth stick, and then swapping other stick if it bsods. But if this happens, I guess the only way is to change the motherboard all together?


EDIT: Well, went a bit ahead of myself again, just had bsod with the same rt63- error, which indicates realtek network apparently. So there might be something more than just the memory here. Shame :/

 

Just wanted to say thanks for everyones help. I just installed windows 7 instead of the windows 8. Haven't had a single bsod yet since yesterday, but I'll test for few days and see if Windows 7 is stable. If it happesn to be stable, could this still be somekind of harware defect that only applyes in windows 8 or just a software- problem in win8?

 

I think I'm exactly in the same case as you. Even if i like win8 for some reasons I never had any bsod before on win7...

Clevo P150em i73820qm hd 7970m

 

If it fixes the problem then that pretty much narrows it down to a driver issue. So let us know how it works for you.

 

I have to agree, if you do move back to 8 I would test as you install each driver starting with the chipset.

 

Jokeri did you ever get this lined out? I am going through the same thing, for me it ONLY happens when I have all 4 sticks in. when its less it doesn't do it. I checked my timings and they seem to be good as well...

 

Yeah kinda want to know if everything was fixed by Joker as I also have the same problem he does. I've re-installed a bunch of times as well. But then again I have 1866mhz not sure what Joker has.

 

Hi kadam5 and maguss . I indeed found the "culprit" . It was the memory sticks. It was pretty hard to figure out because with one or two sticks, the bsod didnt happen so often. I have 16gb 1600mhz if it matters somehow.

kadam5: I also though that it only happens with 4 sticks, but after several days with 1,2 or 3 sticks, it happened again. But if it only happens with 4 sticks, maybe it has something to do with the slots ( or both, slots and sticks?). Though I heard that 4 sticks- setup might be more sensitive to sticks with some errors.

PS. maguss do you also have 4 sticks like me and kadam5 ?

 

Yes I also have 4 sticks. But mine is probably more error prone being that they are 1.5V 1866mhz sticks. I have the same problem random BSODS happening. Also mine are kingston pnp 1866mhz 1.5v. Which memory sticks finally worked for you?

 

I also had Kingston . Now I have Corsair as they were the only ones available at the moment for quick delivery.

 

The sticks likely could not tolerate the stress of 4 modules at 1.35v when they are rated for 1.5v

 

I am guessing you are right. I don't know the technical reasons for it. But all I know is I just had 2 BSODs in a row now. This will be my 4th time reinstalling Windows 7 on it with all drivers to see if the BSOD goes

away. I was thinking it did when I installed all the drivers the third time but no after about a 1-2 weeks, it comes up again. Kinda frustrating to keep doing this hoping it goes away. Mythologic has said that they have

sold 1866mhz ram before without any problems. I just wish I had never ordered this 1866mhz ram to being with. Too much of a hassle.

 

I actually finished testing all around. mine is actually my motherboard and I have to send it back tomorrow... where the issue with mine comes up is when both the top slots and bottom slots are used. I found this out when i stuck one stick in the top and one stick in the bottom. (i had previously went a week without a bsod using 2 sticks only in the upper and then the same ones in the lower) when i split them like so Mine bsoded...

 

If you are using 1.5v ram in an sm machine you are running it out of spec and issues like this may arise but are not a fault of the hardware.

its like trying to run the ram faster than it is rated.

 

I'm running what i purchased it with... 4 sticks of 4gb crucial 4gb ddr3 12800. voltage with all 4 shows 1.35v for all

 

So I plan on buying some new ram and hopefully trying to send these ram sticks back if Mythologic will take them. Does anyone know what the best performing 1600mhz ram for laptops are. And do I need to get 1.35v specifically or is that for only 1866mhz ram.


Edit: Also does anyone know if changing the bios options for ram to XMP Profile 1 or 2 would help.

 

For SM models, since they use Haswell and Haswell uses new power states and lower voltages, you need to stick (pun intended) with the 1.35v memory modules. As far as performance, all the brands compare the same. If you can find something with lower CAS latency timings, then that will yield slightly better performance (not a lot).

As far as reliability is concerned, Kingston and Crucial are fairly reliable brands. We use Corsair sometimes as well and their RAM seems to be stable.

 

Well the ram I am having trouble with right now is a Kingston PNP 1866mhz 1.5V. I don't know whether the trouble is caused by the voltage,1866mhz,the ram sticks,the ram slots, or the fact that 4 slots are being used(2x8 is supposedly more stable). I am going to guess it has to do with the 1.5v and 4 slots being used.

Also does anyone if I can change anything in the XMP profiles to make the ram more stable?

 

The system is only capable of supplying 1.35v to the ram, you are running the ram out of spec so that is your issue.