The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    P150SM backlit keyboard colors wrong?

    Discussion in 'Sager and Clevo' started by ErikForeman, Oct 1, 2013.

  1. ErikForeman

    ErikForeman Notebook Enthusiast

    Reputations:
    0
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    15
    I just received my P150SM

    It seems like the colors are off on the backlit keyboard... White brings up pink... Green brings up some orangeish color...

    Basically a few colors just don't even work. Blue and red work perfectly.

    Anyone else had this problem/know a fix?
     
    ErikForeman, Oct 1, 2013
    #1
  2. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

    Reputations:
    1,268
    Messages:
    7,186
    Likes Received:
    1,002
    Trophy Points:
    331
    You can try uninstalling then downloading and installing the latest ones from Sager here Software Upgrade
     
    Support.3@XOTIC PC, Oct 1, 2013
    #2
  3. ErikForeman

    ErikForeman Notebook Enthusiast

    Reputations:
    0
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    15
    Thanks for the reply

    I have followed the directions and it seems to be the same.. Also it arrived with a stuck pixel as well tbh. I've emailed xotic about it. How long approx must I wait for a reply?

    What will they have me do?
     
    ErikForeman, Oct 1, 2013
    #3
  4. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

    Reputations:
    1,268
    Messages:
    7,186
    Likes Received:
    1,002
    Trophy Points:
    331
    Quickest way is to open an RMA ticket under our "contact" page, that way they have all the info they need. They will reply within 24hrs but usually faster. The stuck pixel is typically not covered, the pixel policy will require 5 total or 1 in the middle. So if it is in the middle they will. You can make a tic-tac-toe board on the screen and if in the middle one then it is.
     
    Support.3@XOTIC PC, Oct 1, 2013
    #4
  5. ErikForeman

    ErikForeman Notebook Enthusiast

    Reputations:
    0
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    15
    Is the keyboard not functioning correctly not covered as well? I spent a good amount on this laptop.. so I don't know what it means to not be covered if it arrived this way.. I could understand if it was a few weeks before I reported it.
     
    ErikForeman, Oct 1, 2013
    #5
  6. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,436
    Messages:
    58,194
    Likes Received:
    17,909
    Trophy Points:
    931
    If the keyboard is showing totally different colours that would be covered.
     
    Meaker@Sager, Oct 1, 2013
    #6
  7. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

    Reputations:
    1,268
    Messages:
    7,186
    Likes Received:
    1,002
    Trophy Points:
    331
    Right the keyboard would be.
     
    Support.3@XOTIC PC, Oct 1, 2013
    #7
  8. ErikForeman

    ErikForeman Notebook Enthusiast

    Reputations:
    0
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    15
    Roger that
     
    ErikForeman, Oct 1, 2013
    #8