P150hm turn off problem.

I was playing splinter cell convection and all of a sudden the laptop just turned off. I checked the power supply was on and never was off. However, I restarted the laptop and it told me that windows was shut down not properly.

I checked the temperatures and they were all fine with the CPU less than 50 degrees and GPU less in the range of 60 degrees.

Should I be worried???

 

That does sound a bit odd. Have you been blowing out your heatsinks and fans with compressed air to see if there may have been any dust built up?
When did you check your temps on the CPU and GPU? Was it immediately after the shutdown and when you restarted? What temp monitors are you running?

 

The laptop is new been 1 week running only.
Temperature checked after restart using PC wizard.
The restart was done immediately after turn off.

 

I would recommend contacting either your reseller or Sager Technical support and maybe getting an RMA. It sounds like there may be an issue with the GPU or mainboard going into thermal shutdown too soon. You can also double check you temp readings using FurMark (Updated) FurMark 1.9.1 and FurMark 1.8.5 Released (GPU Stress Test) - 3D Tech News and Pixel Hacking - Geeks3D.com this might also help you testing your GPU to see if you are getting the same results. It will stress test your GPU and give you a rough temperature reading as well during the test. Mainboards are typically set up to go into thermal shutdown around 110 deg. Celsius I believe, so a shutdown at under 50 deg. is certainly not normal.

 

thanks for the reply but I dont think this is the case since I play battlefield 3 with temperatures going up to 64 with no shutdowns. Something else did this turn off all of a sudden!

Could it be the AVG antivirus???

 

It would have helped if you mentioned you weren't having this problem with other games.
I don't think it would be an issue with AVG because if it was AVG then why would it affect your laptop while playing Splinter Cell but not while playing BF3? Is this the first time it has happened with Splinter Cell? How long have you had Splinter Cell installed and running before this happened?

 

first time! I installed the game yesterday!

 

Wow! Well that certainly is a bummer then. And is Splinter Cell the only other game you have aside from BF3? Has your laptop shutdown while running other applications? I'd recommend trying a few other games if you have more in your library and see what happens with those. If it seems to be only occurring with Splinter Cell, try removing it and re-installing it. Also, check your video card drivers to make sure they are up to date...though if you are able to play BF3 fine I would imagine your drivers would be the most current.

 

It is very hard to pinpoint by symptoms alone, you need to run diagnostics and tell us what errors out.

Try memtest, DFT, and stress test with Prime95.

If nothing shows up, fresh install Windows to see if it was a corrupt installation(Although given the symptoms, it doesn't look likely)

 

Have the same as OP but with Assassin's Creed Brotherhood.

NB is 1 week old.
Can play any game without a problem.
But during playing ACB the notebook just switched off, as if no electricity and you are not running on battery as safe-case.
In the log zero info or error.

Temperatures are low when playing this game, comparing with others.

So, I can only assume that problem in Ubisoft's code / UBI Launcher since it's doing the same but for different games.

 

Exact same story but with splinter cell. I totally agree to that!

 

did any of u guys overclock any of ur hardware? sudden shutdowns without any error messages or BSODS suspiciously sounds like insufficient power supply. so either ur notebook draws more power than the PSU can possibly supply because of excessive OCing or the PSU itself may be faulty?

cheers

 

This happened to me when I was playing MW3 on battery within 5-7minutes. However it was right after I had made my page file size 150mb, have you been messing around with yours?

I changed it to 800mb, and played MW3 on battery until it ran out. Hasn't shut down again since.

 

I had no page file at all, when got the error.
I set to 2Gb it now. Hard to test because almost not possible to repeat the problem (not gonna spend another 12 hours on ACB just to check it).

Should not be an issue with PSU. If there is no power enough it should use the battery. Reboot also disabled. So it should do BSOD or work properly, there is no 3-rd option. But it did.

No OC. See no point at this moment, all works fine on max.

 

I have a feeling it's the page file... Just see what happens, good luck.

 

If you look back far enough in the forum you will find that quite a few others have experienced such random shut downs before. I have experienced so myself, but it's too rare and unpredictable to pinpoint to anything.

 

I have had it before also.

It is either something hardware or BIOS level causing it because windows shouldn't just power off, on crash the things that happen are either, BSOD, Freeze or reboot. A complete shut off should not be possible for the OS to issue short of running the shutdown command.

It's probably not heat related also but I guess it's possible that an issue with the sensor having a glitch randomly and causing the temp to read max and thus instant shut down but because our bios does not log anything for these sort of things (one thing I use to like about dell is the higher end business stuff logs events) we will never really know.

A possible fix Clevo could do if was that is make it require two checks before issuing kill switch but the downfall to that is increased chance of hardware damage in the event of one happening.