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    P170SM boot loop please help!

    Discussion in 'Sager and Clevo' started by Tinkortiz, Sep 8, 2016.

  1. Tinkortiz

    Tinkortiz Newbie

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    I have a problem with a used P170SM I bought. upon booting, the laptop will enter a boot loop which can take up to 2 minutes, at some point it will boot fine and work perfectly. I can set the pc to sleep and wake it up and it will work fine, if I restart, again bootloop until it loads fine. When used it works rock solid even under heavy load of gaming for hours etc...

    What I tried is, with battery, without, switching ram slots, only one stick, pull out ssd, dvd drive... nothing helped.

    Here is a video that shows the problem:
    https://vid.me/B4Wz

    Any kind of help would much appreciated :)
     
    Tinkortiz, Sep 8, 2016
    #1
  2. Prostar Computer

    Prostar Computer Company Representative

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    Seems like a board or firmware related issue. Have you tried - or considered trying - reflashing the BIOS & EC?
     
    Prostar Computer, Sep 8, 2016
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  3. Tinkortiz

    Tinkortiz Newbie

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    Reflashed the bios and it worked like a charm :D THANKS!! I guess previous owner flashed wrong manufactor bios... Previously upon booting it showed stylenote on screen instead of the correct VISION.
    BTW I did not flash the ec does it matter?

    Thanks again
     
    Tinkortiz, Sep 8, 2016
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    Prostar Computer, Mr. Fox and i_pk_pjers_i like this.
  4. i_pk_pjers_i

    i_pk_pjers_i Even the ppl who never frown eventually break down

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    You should always try to flash EC and BIOS so that they match.
     
    i_pk_pjers_i, Sep 8, 2016
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  5. Tinkortiz

    Tinkortiz Newbie

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    But the current EC on the laptop is the latest available for the p170sm, should I still reflash it?
     
    Tinkortiz, Sep 9, 2016
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  6. Prostar Computer

    Prostar Computer Company Representative

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    The EC should have been flashed first if you were updating it (but since it's current, no worries). :vbthumbsup: As long as you're not noticing any issues with the fans or keyboard, you should be good!
     
    Prostar Computer, Sep 9, 2016
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    i_pk_pjers_i likes this.