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    P370EM - 680M SLI driver issue

    Discussion in 'Sager and Clevo' started by ghg2372, Dec 16, 2014.

  1. ghg2372

    ghg2372 Newbie

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    I'm having a problem with nVIDIA drivers for my 680m's. Researching it reveals a handful of users who had/have a similar problem, but I can't seem to locate a solution.

    Origin PC EON17-SLX (Clevo P370EM)
    Intel i7 3940XM @ 3.89GHz
    Dual 4GB nVIDIA GTX 680M SLI (vbios: Clevo/Kapok (1558) 80.04.33.00.10)
    Win 8.1 Pro x64

    All nVIDIA drivers up to and including 335.23 install properly and work perfectly fine. But all drivers newer than 335.23 do not install properly. I've tried 337.88, 340.52, and 344.75, each using multiple methods (DDU, driver signing turned off, safe mode, etc.) The results are always exactly the same:

    - In device manager, one of my 680s shows as disabled: "Windows has stopped this device because it has reported problems (code 43)."
    - The nVIDIA control panel does not open: "nVIDIA display settings are not available. You are not currently using a display attached to an nVIDIA gpu."
    - During the install, a message repeatedly flashes in the taskbar: "Force to reinstall graphics driver."
    - I use two external monitors - one attached via HDMI, the other via display port. After the install, my machine no longer recognizes either monitor.

    Re-installing 335.23 always (repeat - ALWAYS) returns my machine to a working video state.

    MSinfo32: PNP Device ID PCI\VEN_10DE&DEV_11A0&SUBSYS_03711558&REV_A1\4&3B5EA181&0&0009

    Hardware ID's:
    PCI\VEN_10DE&DEV_11A0&SUBSYS_03711558&REV_A1
    PCI\VEN_10DE&DEV_11A0&SUBSYS_03711558
    PCI\VEN_10DE&DEV_11A0&CC_030000
    PCI\VEN_10DE&DEV_11A0&CC_0300

    TIA for any suggestions! : )
     
    ghg2372, Dec 16, 2014
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  2. ghg2372

    ghg2372 Newbie

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    Anyone have any advice ?
     
    ghg2372, Dec 26, 2014
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  3. Meaker@Sager

    Meaker@Sager Company Representative

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    Is it a uefi install?
     
    Meaker@Sager, Dec 26, 2014
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  4. ghg2372

    ghg2372 Newbie

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    Yes, it's a uefi install.
     
    ghg2372, Dec 26, 2014
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  5. Meaker@Sager

    Meaker@Sager Company Representative

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    What are your legacy boot settings? The 680m needs to boot in a legacy fashion to function correctly. This should be able to happen along with the uefi boot.
     
    Meaker@Sager, Dec 26, 2014
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  6. ghg2372

    ghg2372 Newbie

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    Thanks for your replies, Meaker. But I don't believe that I can do a legacy boot without a fresh install of Win8, which is not an option at this point in time.

    My P370EM's bios is an AMI 2.15.1226. The option used to boot the OS is "Windows Boot Manager". Inside the windows boot manager are two options:

    OS Select: Windows 8 (the only other choice is "other")
    UEFI Boot: Enabled

    If I disable UEFI boot, Windows 8 no longer starts.

    I'm sure you're correct, but I'm confused when you say:
    My 680M's had been working fine for two years with any and all Nvidia drivers up to and including 335.23 (and they still do). It's only drivers newer than 335.23 that don't work properly.
     
    ghg2372, Dec 27, 2014
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  7. D2 Ultima

    D2 Ultima Livestreaming Master

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    I suggest contacting nVidia about this problem as well as what you're already doing with this forum etc. Since it's their drivers itself that give the problem, you might be able to get some headway. If your machine is under warranty, this might actually be a verify-able RMA reason (though quicker to reinstall windows as you mentioned earlier) as driver updates are VERY important for many newer games.
     
    D2 Ultima, Dec 28, 2014
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