P650SG/NP8652 High ping/latency with Intel 7265 Wifi connection

Hi all,
I received my NP8652 from xoticpc this week and I'm wrestling with high ping in games. For example, the other laptops on the same network are getting 60-75ms in LoL, but the Clevo is up around 180-200ms constantly (not spiking, just a steady high ping).

Some notes on the troubleshooting I've tried:
- clean install of Win7 Pro, before and after all updates -> same problem
- different driver versions from the DVD and Intel website. Driver only and PROSet utility software installed -> same problem (currently on 17.13.11.5)
- physically removed and replaced to make sure card is seated properly -> same problem
- no AV software, firewalls disabled -> same problem

I've searched through forums and looked through the owner's lounge (although it's so long I probably missed some things).

Any help would be much appreciated!

 

What about going into power profile you're using and making sure your wireless adapter is geting max performance and not moderate or max power savings. Also, do you have anything in the background that is constantly taxing the card and making your game packet requests lower priority?

 

Update to latest Intel drivers.. There's also a setting you need to turn off on your router which should help.... Can't remember what it is but look for other threads on NBR

The 7265 has a lot of these problems.. You should have got the killer lol..

 

I also had issues with my 7265 in my NP8651. I would rubberband and get temporary 500+ ping spikes while playing BF4. I purchased a Killer 1525 from HID Evolution and everything has been working 100% no problems. I originally wanted the 1525 but it was made available for these models only a few days after I bought mine.
HID Evolution sells them for $55 plus shipping if you just want to switch out the 7265.

 

Have you tried disabling uAPSD?

http://www.intel.com/support/wireless/wlan/sb/CS-034875.htm

 

If the other computers that are getting a low ping have different (older) wireless cards you could try updating the wireless routers firmware. It may have a fix for the newer AC cards.

 

Thanks for all the suggestions and feedback!

- Power options set to max performance on the wifi module already
- uAPSD disabled on the advanced settings for the card already
- I have 2 routers, one with DD-WRT and the other with up-to-date firmware from manufacturer
- No background programs I'm running, at least not on purpose. AV isn't installed yet, firewall is off, and no cloud services (Dropbox, Google Drive, etc.) installed yet
- Feedback from Xotic was that they actually tend to have more issues with the Killer, but if I don't find a way around this soon, I may work with them to upgrade that board

Sooo...lots of great suggestions, but no solution yet. I appreciate the help so far; if there's any other thoughts, I'm all ears...

 

Well, it may be fixed! I added dual booting to the mix with my second boot coming off the HDD instead of the SSD. For some reason, booting into that second OS didn't have the lag problems! A friend suggested it might be something on the SSD m.2 port interfering with the Wifi m.2 port(?). Anyway I moved the SSD to the other m.2 port, ran a Linux live off USB to clean the MBR, and started up on the SSD again...voila! 80ms ping in LOL. Not much testing otherwise because I got excited to have a playable game with the amazing GPU on this thing, but so far it looks good!

Thanks again for all the help on here. Hopefully this crazy SSD move fix helps other people out...oooor, it's just coincidence and something else I did fixed it, but there ya go.

 

Glade you got it figured out.
Did you have the SSD preinstalled or did you do it yourself. If it was pre installed we'd like to provide the feedback to Sager. Even if you installed it let us know for future reference.

 

What is your latency now? The 7265 is lowest latency card I've had. Need to check some more because I'm getting Ethernet latency sppeds. <20ms and actually closer 11ms.

 

I installed it myself.

My latency floats around 87ms during League of Legends. With my 2 other laptops in the house, one is usually about 65ms and the other about 75ms, so this card is actually slower than both others still. I have friends over though and most of them are in this range, some of them in the 80s like this card. I don't mind, since I can't tell the difference if it's under 100-120ms, but I'll keep messing with it to see if I can improve it. My router is actually a newer AC router too, so I don't know why this one is the worst of the 3, but I'll come back and let people know if I find a way to get it down even further.

 

On speedtest.net I'm getting 11-12 over WiFi. I think that's too low, because like I said that's good Ethernet latency. What other ways do I have to test my wireless latency? I'm just using the drivers sager provided by the way. Thing is I've never had problems with Intel cards mostly. I updated my Intel card on my now currently 4 year old np5160, and everything was fine for a bit but then I was getting huge latency or losing conmcetion altogether. Ended up reverting to a driver that was ~1 year newer than the 2-3 newest drivers for my card which if iirc is a 6230.

 

I'm not an expert on this type of thing, but among the ways I've watched latency are:
1. Ping in a game (this is my most common one since it's functionally important to me, not just a theoretical number). The only way I think this is valid in testing a card or drivers is in a side-by-side comparison with other computers on the same network since this measurement doesn't breakdown how much of the ping is due to my internet connection, wifi router, computer, etc.
On this setup, I'm getting around 85-90ms in LOL, which is similar to other laptops here.
2. Ping command from a command prompt (start->type 'cmd'->type 'ping google.com -n 20' where 20 is the number of pings you want to see). This also only shows total ping time but it's a way to measure and compare performance from driver to driver, card to card, laptop to laptop.
On this setup, I'm getting around 150ms to Google, which is similar to other laptops here.
3. Traceroute, which measure the time for each hop between you and the desination (start->type 'cmd'->type 'tracert google.com').
4. Speedtest and similar sites: on these, I'm not sure what they are measuring and if they are perhaps isolating the steps between your ISP connection to their server and ignoring any steps between your router to your laptop. Since the purpose of the site is, arguably, to measure the speed of your ISP's connection and not necessarily the performance of your system, I could see them removing the time contributed by the latency between your computer and the router or even their gateway...That might explain your 11ms...

I've read that a good Wifi connection should only add 10ms or so to your latency as compared to a wired connection. I'd be interested to test how much it helps to switch channels, turn off encryption, etc...

 

Well my ping for LTE is usually ~10-20ms when less or no congestion. 50-100ms downtown. HSPA latency is absurd not worth mentioning here. I know my ps3 when Comcast was still using docsis 2.0 was 30-60ms on Ethernet. I am still using a docsis 2.0 modem and an E4500 Linksys router I believe. Perhaps, my latency is better because of docsis 3.0 but I need to compare to an Ethernet which I'll try to do tonight. I don't think speed test takes out any part of the equation. I have two local servers, Comcast and soft something server, and the measurements are usually consistent during multiple tests.