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    P653RE not recognizing HDD

    Discussion in 'Sager and Clevo' started by NTripleA, Jul 15, 2016.

  1. NTripleA

    NTripleA Notebook Enthusiast

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    I have a P653RE and after I installed windows 10 on it, it won't recognize the second HDD. I have an m.2 SSD which is where I installed the OS and an 2.5'' HDD. And I can't verify on BIOS since I don't know how to get there in this computer (I know, shame)
     
    NTripleA, Jul 15, 2016
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  2. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    You might just need to initialize the disk in Disk management or just assign a drive letter, you can access the bios by tapping F2 when you turn it on to see if it shows up there,
     
    Support.2@XOTIC PC, Jul 15, 2016
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  3. NTripleA

    NTripleA Notebook Enthusiast

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    I tried that. It does not list the HDD.
     
    NTripleA, Jul 15, 2016
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  4. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    Was it showing in the bios prior to the Windows install?
     
    Support.2@XOTIC PC, Jul 15, 2016
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  5. NTripleA

    NTripleA Notebook Enthusiast

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    I believe so.
     
    NTripleA, Jul 15, 2016
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  6. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    If it is not showing in the Bios, that could mean issues with the drive, have you tested the drive externally to make sure it tests ok?
     
    Support.2@XOTIC PC, Jul 15, 2016
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  7. NTripleA

    NTripleA Notebook Enthusiast

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    I do have an external enclosure. But not with me right now since I'm not near my home. And I also don't have any screwdrivers to open up the laptop (since you need to unscrew the whole back to get to the HDD).
     
    NTripleA, Jul 15, 2016
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  8. Meaker@Sager

    Meaker@Sager Company Representative

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    If it's not listed in the BIOS then the OS will not have had any impact. It's either loose or a broken drive/slot.
     
    Meaker@Sager, Jul 15, 2016
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