P750DM-G USB data issue

Hi all,

First post.

Looking to see if anyone else is having issues with the USB 3.0/3.1 ports on the P750. I am a Video Director and need to transfer large >30GB files to drives and the transfer ends up slowing and completely crashing (at times) explorer and the boot record of the drive.

This is the P750DM-G with the 1080screen, Win 10, 32.gb, i7 6700 4ghz.

 

Has the drive been tested on other machines? How are the USB drive and the target formatted?

 

I have tested multiple drives, G-Tech, SSD w sled, all self powering drives. Powered drives run fine.

These drives have been tested on other laptops and desktop machines including MacOS and Win7,8,10 and work fine, this is specific to this machine.

Tried formatting NTFS, exFAT, HFS+/Ex/Journaled, etc.

Power?

 

Hello,

I followed the directions here to replace the stock driver with a tweaked "naked" driver from this website on my P870DM http://www.win-raid.com/t834f25-USB-Drivers-original-and-modded.html

I used the listed Intel drivers and followed the directions. I believe I also needed to play with power settings as well. I also edit video and this solved the following issues below:

Transfer drops to almost 0 after 5 seconds
Random freezes as a result of USB 3.0 external raid connected.
Slow speeds.

I now consistently hit 300-350/s

I was going to post a guide back in December when I first received my laptop but nobody seemed to be running into any issues.

Hope this helps.

 

Thanks for posting that, it's a handy guide to know about. Hopefully that works for you BlueBrownie, keep us updated.

 

I will be trying this later today. I'll send info tomorrow 3/8

 

Ok. Tried the 3.1 drivers and tried to transfer a 3GB clip to a USB-C to SATA adapter on a 7200 Toshiba in exFat and this is what happened.

Sending at 110mbps then died. It locked explorer and lost all the storage data, image 2, then ultimately failed.

Screencap trying to copy files:



Sager, I cannot operate like this. I run a video production studio and this is a bottleneck on TWO machines now.

Xotic PC, I will submitting an RMA next week.

THIS ONLY HAPPENS WITH SELF POWERING DRIVES. EXTERNAL POWERED DRIVES OPERATE AT FULL POTENTIAL.



Sager Error by Derek Nickell, on Flickr

Sager Error by Derek Nickell, on Flickr

Sager Error by Derek Nickell, on Flickr

 

It's worth having it looked at, perhaps there is a weakness on the motherboard.

 

Unless you had a batch of faulty MoBo's, it's happening the same on both of my machines.

 

If it's happening on more than one machine, that would suggest a problem unrelated to the notebooks. Have you tried different USB-C to SATA adapters? Can you test the drive in another USB-C compatible computer - maybe take it to your local Best Buy or Apple store and see if you can try it on one of their demo machines?

 

Best Buy?

I have 3 different USB-C to SATA adapters. All of them have the same issue.

If you read the top of the post, this is not just USB-C this is exactly the same on the 3.0 ports.

The images I sent are over USB-C

 

By chance, have you checked any of the USB settings on your other computers (like in the device manager and USB properties, or even advance power settings possibly), to see if there is anything related to the power management that might be different? Might be worth comparing just to see if there is some setting that needs to be adjusted.

 

I have checked the advanced power settings as well as going through every operator in the device driver.

My question to you is this: Why should I have to?

When spending close to $3000 on a laptop, you would expect - at the very least - file transfer to be on point

 

Its probably something related to the USB-C / Thunderbolt port not getting enough power to sustain those speeds. When the device is externally powered, there are no issues, but when it relies on the ports output its crapping out.
I haven't tried anything over thunderbolt yet, but i did encounter this issue on a Mac Book Pro transferring huge RED RAW files over firewire.

 

Running fine, hangs, drive locks up system? Can't offload for the life of me.

So, what's the deal @Sager? How do we do this? I'm down two portable production units because using large files with external, self powered drives wasn't part of your QC profile?

 

Have you tried enabling write caching on the drives in the device manager properties?

http://www.tenforums.com/tutorials/21904-disk-write-caching-enable-disable-windows-10-a.html

If you do that, then you would actually need to do the "safely remove USB" options when unplugging the drive, but it might help with the speed issues possibly.

 

Turned it on and this is the result.

USB-C to 7200RPM

 

Here it is through USB3 to a 7200 RPM Toshiba.

 

More interesting developments.

This is transferring 20GB of data from Toshiba 7200 connected USB-C to Western Digital My Passport via USB3.

This COMPLETED TRANSFER



This is data being transferred to the Toshiba from the WD

 

I know you mentioned it earlier, but I'm not sure if you checked with our service team. I would recommend reaching out to them to see if they can assist with it, or work with Sager to see what can be done about it.

 

Yes. Started back in January

699880 9758 Sager Notebook: Request Technical Support (Thread:308769) (Thread:310723)

Lots of emails back and forth including flashing my BIOS. Sending you the chain via email.

 

Got it. Thanks! Forwarding this over to our support team and manager.

 

Best off you stay talking with Xotic as they can always reach out to us and it stays as a single chain of communication

 

UPDATE:

My machine has been shipped back with this statement from Sager/Clevo:

This is the latest message from Sager:
"We have no solution to this issue. It looks the G-tech drive is just not compatible with the NP9758 computer."


Unfortunately, it's not just the G-Tech drives. Other hub powered drives fail on this system as well.

 

@BlueBrownie There is a newer version of the firmware available for the DSL6340 Thunderbolt 3/USB3.1 chip than what I suspect Sager is shipping with the laptop. This is flashed separately from the BIOS and is updated from within Windows. There is also a newer version of the Thunderbolt software to install along with this firmware update. Ask Sager if they will provide, perhaps it will resolve your issues.

 

Update: Sager has issued a refund. Machines will be sent back next week or the week after. Looking for a new portable powerhouse.

 

There was a recently released Thunderbolt firmware update. Im not sure if Sager gave that a shot or not, but after that one of the TB/USB3 C based drives at work started working. Previously it wouldn't even get recognized.