P775DM3 DX Error when gaming

I am posting this on behalf of @Mikle39 who is a new EVOC P775DM3 owner as I can better explain in English the details,,,just reached out to me that he has a problem when he plays ANY game after a few seconds...





I logged in to his system, ran AIDA64, temps are fine below 80

Fire Strike runs fine, only the games crash with that error

what do you think is the issue here?

he first he solved the first error by increasing his page file, he has 16GB RAM so he set the page file to 4GB

but now he gets that 2nd error you see in the 2nd screenshot

 

The first error is most likely tied to virtual memory. You're saying he turned that on. So that's good. May want to reduce memory requirements of the games he plays. See http://steamcommunity.com/app/228380/discussions/0/45350245187396073/ for more info.

Researching 2nd error... @Phoenix- You're more gaming expert than I, but looks like 2nd issue may be NVidia driver related- http://larian.com/forums/ubbthreads.php?ubb=showflat&Number=583596... What do you think?

 

Just curious, what all have you done for troubleshooting so far? What graphics card configuration is in the system as well?

 

All games?

 

Ran AIDA64 stress test, CPU temps are max at 80C, it's a delidded CPU

he has a single GTX 1080

 

all the ones he is playing: Dragons dogma, divinity original sin, dota 2

 

latest message from Mickle:

I can play in this games in small resolution and normal quality, if i want 1440p and high quality its crash, when many objects on the screen

 

Check if there is any overclock on the GPU. If so reset that to stock.
And update DirectX.
After that clean with DDU and update drivers to the desktop ones.

Also does this happen instantly ? Or after a little while ?
How much RAM does the system have ?

 

@bloodhawk, in @Phoenix's OP, 16GB of RAM.

@Phoenix, just like bloodhawk says (and I hint at above) use DDU and figure out what drivers are installed on the system. Check with the game manufacturers and check to see if they have a list of known issues with those particular drivers being installed.

 

I'm sure about DOTA2 not having issues with any of the recent drivers.
DOTA2 isn't all that heavy, specially at 1440p. So it's odd that it's crashing.

Usually it takes an unstable OC or something on the GPU heating , to crash that game.

 

My last gaming experience being Woflenstein 3D and Duke Nukem, you, @Phoenix, and many others would know better than I.

 

no OC on the GPU

He can't use DDU since he's using a Microsoft Account to login, if he uses DDU it will lock him out in safe mode as the password and/or PIN won't work so I only installed the latest driver for him over the top

 

Weird. I'm using a Microsoft account as well . Both on my laptop and the desktop, and DDU never did that for me.

 

Remove the set virtual memory restrictions are retest with them at auto.

 

Ok I think we are getting somewhere now, seems like he downloaded the games through something called GOG not through Steam, and thus, the correct DirectX and Visual C++ components were not installed.

Once he is home, he will buy the game from Steam and run it to have it properly install all those components and see if it fixes his problems

 

GOG is a platform for DRM free games. Nothing wrong with it.
Just need to install the right drivers etc.

My copy of Witcher 3 is from GOG. Never had issues with it.

 

what is DRM Free? My Firefox is also the DRM Free version but I don't know what that means

 

Basically they do not have any copy protection.
https://www.gog.com/support/website_help/what_is_gog_com

It's is a subsidiary of CDProjekt Red, the creators.of the Witcher series.

 

@Phoenix check your thread "Clevo P870DM2/3 Drivers Mirror" I posted links to all the latest Visual Studio redistributables.

 

Digital Rights Management (has to do with copyright). Steam, Origin, uPlay - these are all digital distribution platforms offering DRM.

GOG is a platform that does not offer it.

 

Thanks for advise but this dont help

I use DDU two times, also install all VS redistributalles, most of them I have.

Nothing helps.

Crushed all games, but not from the start.

Doom 2016 - first crush in 5 or 6 hours after start, next every 30 min. no mistake just back to win
Witcher 3 - first crush in 3 hours. no mistakes.
Dragons Dogma - about 10 hours until first crush
even Dota crush few times, but I played it 4 years on another laptop, and it never beem crushed.
Divinity Original Sin - crush to win with mistakes.

So all games which I test is crushed, temps is OK.
Also some times when I do alt-tab back to games its freeze for 2-3 sec with some mosaic on screen

Do you have any other suggestions? Or it is better to return laptop? I have yet time to do it

 

Some complement on the GPU is over heating. Probably because of improper thermal pad contact.
Probably VRMs

 

Why I can do 3d mark firestrike? maybe try to another test before returning?

 

@Mikle39 I would say return it, could be hardware fault.

 

Because firestrike doesn't build up the threshold heat in its short run time.
As per your tests it's happening after a while.
I would have the seller RMA it and run proper tests.
But it's and easy fix if you know your way around GPUs and heatsinks.

 

Do it. nothing change

Sometimes it crush in just 10 sec after load, you can see video, gpu temp is only 60C

 

I notice the Sager's Control Center is on that Computer. Uninstall it and see if it works. For me that was the culprit. That vid shows exactly like my issue. http://forum.notebookreview.com/threads/sager-np8173-i-have-discovered-a-weird-issue.801826/

I believe the issue has to do with the software managing the Overclock System regardless if the user changes it or not.

 

he returned the laptop long ago

 

Silly me. But yeah, In case the issue returns...that might be it. I got that issue once more after I got my Laptop from repair