P870DM Died??

@Meaker@Sager @Donald@HIDevolution @EurocomTechspert @Johnksss@iBUYPOWER @Mr. Fox @Prema @Prostar Computer @XMG @Larry@LPC-Digital @Tanner@XoticPC

Okay just thought I'd see if anyone has a clue as to what happened before I have to contact Eurocom support.

I was using my laptop yesterday at work perfectly fine all day. I turn it off, go home, and then try using it again. I press the power button and the light effect happens(two lights next to the power button), the front IO light turns green and then after 1 second, it turns back off.

The physical power button light never turns on, the fans never spin. I tried removing ram, resetting cmos and removing the cpu but nothing happens. When plugging in the charger it is recognized as the front IO for both battery and power turn orange.

Did my motherboard randomly die? How can this even happen?

Thanks

 

Have you tried a full CMOS/NVRAM reset ?
Also is there CLU on the GPU or the CPU ?

Last time that happened to me, it turned out be a slightly dislodged display cable.

 

Tried removing the cmos battery didn't help. Is the nvram reset done differently?

I have CLU on the CPU but couldn't find anything unless it leaked from the die onto the gold connectors on the CPU itself which I'll check later.

 

Hummmmm...That could have happen....Clu on the board.

You can try...
1: While holding the FN + D, push the power button and hold it for about 5 to 8 seconds then release the power button, then release the FN + D keys. Wait for a few minutes to see if it changes in it's power cycle.
2: Take bottom cover off and remove the battery. Meaning take out the 4 screws holding it in place. Remove the keyboard and remove the cmos battery. Wait a few minutes then attempt to power it on with out any batteries. Then add the cmos battery and try again if it did not come on.
3: If that doe not work, you will need to make sure you did not drip clu on the board..In some cases if you did. You can clean it off and the board can still function in some cases. (Depending on what it's covering) In other cases it could have fried one of the mosfets or the cards. In which case you would need to pull both cards and see if the laptop will stay on. (Meaning...Keep power) And try the cards one at a time.

 

Double check your CPU socket pins - and triple check. Use a magnifying glass if you have one on hand. One bent pin and the computer won't POST.

Could be a "random" failure of the board. Try booting the system with minimal parts: One memory stick, CPU, and video card (and keyboard). Nothing else.

 

This resets the CMOS and NVRAM. JUust make sure power cable is disconnected when you try to power it on without the batteries. I usually leave it for 10 minutes and press the power button a couple of times.

@ssj92
But yeah CLU might have leaked if you weren't carrying the system lightly, or if there was too much of it.
If you can , take a few close up pictures using a DSLR or a good camera, and maybe some of us can take look at them for you to see if it was indeed a CLU leak.

 

Okay thanks for the suggestions guys, I'll work on it tomorrow or Wednesday and I'll upload some pics with the DSLR to see if there's some spot that has CLU that I'm not seeing.

I'll also try and post a video so you can see what exactly is happening.

My P870DM3 will probably come by the end of this month if not November but I'm sure in the event I have to send the P870DM back, Eurocom will probably want the CPU/RAM/SSD inside then I can't use the P870DM3(bought without those) until the DM1 is fixed -_-

 

You could see if it reacts without a GPU installed too.

 

Okay! This had worked! I had no CMOS battery/no battery and only AC Adapter plugged in. The laptop booted and everything!

However...once putting the CMOS battery and battery back in, it is doing the same thing again!

Here's a video and some pics of the motherboard if it helps.

http://i.imgur.com/baz87dh.jpg

http://i.imgur.com/cro6KTi.jpg

http://sendvid.com/wl7813bo

3DM11 AC (no bat): http://www.3dmark.com/3dm11/11669428

 

Cool. So we know it still works. This is a good start.
While the laptop is powered on, put the cmos battery back in. Make sure to set the correct date and time whether in windows or in the bios and try a restart.

 

Okay I don't know if it is fixed or what but...

I did the whole reset thing. Then I put in the CMOS battery and ran it with only the ac adapter. Then I put in the battery but made sure I turn it on with the AC adapter plugged in.

After I turned it off and removed the ac adapter and it booted fine with the battery. Now it's morning, I turn it on and it boots fine, as a matter of fact, I'm making this post from it.

Not sure if it's fixed but it's looking that way thus far (knocks on wood). What could have caused this? I really don't want it to happen again as I'm selling it when I get my P870DM3.

 

Probably just needed a CMOS/NVRAM reset.
Also the first boot after putting the cmos battery in takes much longer get than normal.

 

It's fixed for now. Seems like it just needed a nvram reset. (And every so often you have to take a different route to get to the same results.....)
More than likely it was the ram taking for ever to reset....It has to do with how the computer checks to see what configs will boot upon a reset....Speculation of course.

 

It could be the RAM.. Almost pulled my hairs out over 3 days when trying to set up my desktop.. Turned out the RAM came out of the slot when being shipped and also the stock clocks of the RAM was causing a lot of issues.. A lot of newfound respect for RAM from me lol..

 

Yes modern memory subsystems train the links to help compensate dog differences in design and even one unit to another which can cause issues.

 

Awesome! Glad it's fixed. I seriously doubted that it had anything to do with CLU going someplace where it should not. I suppose it could happen, but not likely. CLU has never moved from where I put it on the M18xR1, M18xR2, Alienware 18, P570WM, P750ZM, Sky X9 or my P870DM. Liquid Pro, Conductonaut or Phobya Liquid Metal, definitely possible because they have no viscosity and they don't really stick to anything (much like spreading water on an oiled surface) but not so much with CLU.

Using NVRAM for storing UEFI settings truly sucks. Remember all of the nightmares when Alienware first started doing that idiot stuff with the Haswell machines? Whatever moron dreamed that up needs to be shot, LOL. We never had to put up with any of that nonsense with volatile settings.

If you have hibernation enabled I think that could possibly contribute to issues when firmware settings are being stored in NVRAM.

 

Still working right now, doing homework on it.

Hoping it was just in need of a reset.