The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    P870DM3 W Key Lagging

    Discussion in 'Sager and Clevo' started by ChrisToePha, Jan 8, 2020.

  1. ChrisToePha

    ChrisToePha Notebook Consultant

    Reputations:
    9
    Messages:
    208
    Likes Received:
    6
    Trophy Points:
    31
    Anyone know how to fix this issue? When I am playing any FPS when I press and hold down the W key my character's movement stops and goes and just stops. I have to reclick the W key to get it to work again.

    I've noticed holding down my W key it will keep making W's and then just stop sometimes. This happens sometimes only, not always, but it really screws up my movement when playing FPS's. It's really annoying, but basically it's showing that when I hold down my W key it doesn't keep pushing, it just suddenly stops even though I am still holding the W key down.

    I never had this issue happen before, and it happened recently, really want to fix it and hope it's not an expensive fix to replace a whole keyboard or something.

    Any suggestions or tips how to fix this issue?
     
  2. joluke

    joluke Notebook Deity

    Reputations:
    1,040
    Messages:
    1,797
    Likes Received:
    1,215
    Trophy Points:
    181
    Last edited: Jan 10, 2020
    Papusan likes this.
  3. ChrisToePha

    ChrisToePha Notebook Consultant

    Reputations:
    9
    Messages:
    208
    Likes Received:
    6
    Trophy Points:
    31
    Aghh, it looks like sometimes when I press my "W" key it doesn't respond. I kind of have to press hard on it for to respond sometimes. If I just type it regularly like other keys it does not respond, it requires a harder press.

    Any suggestions for this fix? I am tempted to pry the key off and clean it but I am afraid I may break the keyboard key.
     
  4. joluke

    joluke Notebook Deity

    Reputations:
    1,040
    Messages:
    1,797
    Likes Received:
    1,215
    Trophy Points:
    181
    See if it is doing proper contact with the motherboard. Disconnect it and reconnect its tape. You can grab the service manual here on how to disassemble it:
    https://repo.palkeo.com/clevo-mirror/P870DM23G/P870DM3_ESM.zip
     
  5. ChrisToePha

    ChrisToePha Notebook Consultant

    Reputations:
    9
    Messages:
    208
    Likes Received:
    6
    Trophy Points:
    31
    Agh, I'm actually afraid to take it fully apart, I feel like I might screw something up and break something when detaching it. Do you thing prying off the W key is worth a shot?
     
  6. joluke

    joluke Notebook Deity

    Reputations:
    1,040
    Messages:
    1,797
    Likes Received:
    1,215
    Trophy Points:
    181
    The disassemblance of the machine is easy to do and all you need is to take off the keyboard, clean the tape and put it back. If you aren't confortable just take it to the store and ask them to do it for you and see if the keyboard isn't faulty
     
  7. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,436
    Messages:
    58,194
    Likes Received:
    17,909
    Trophy Points:
    931
    The dm3 keyboard is pretty easy with the two screws and then a hole next to the CPU cooler to push the keyboard up.
     
    joluke likes this.
  8. ChrisToePha

    ChrisToePha Notebook Consultant

    Reputations:
    9
    Messages:
    208
    Likes Received:
    6
    Trophy Points:
    31
    I guess I will give it a shot. I will have to unscrew a lot of other stuff before I can get to the keyboard probably right?
     
  9. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,436
    Messages:
    58,194
    Likes Received:
    17,909
    Trophy Points:
    931
    The bottom cover, that's it. Then as above the two screws and poking through the hole.
     
  10. ChrisToePha

    ChrisToePha Notebook Consultant

    Reputations:
    9
    Messages:
    208
    Likes Received:
    6
    Trophy Points:
    31
    Isn't there more to taking off the bottom cover, like the heat sink, and taking off the motherboard before I get to the keyboard?

    It's actually been driving me crazy, I think I need to do it. Only thing is I'm afraid I'll ruin something taking it apart.
     
  11. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,436
    Messages:
    58,194
    Likes Received:
    17,909
    Trophy Points:
    931
    Nope, the keyboard is held down by two screws and magnets. It pops up with the heatsinks and motherboard in place.
     
  12. ChrisToePha

    ChrisToePha Notebook Consultant

    Reputations:
    9
    Messages:
    208
    Likes Received:
    6
    Trophy Points:
    31
    Which 2 screws am I looking to take apart to get to the laptop?

    Meaker, thanks for always getting back to help me out. I've honestly seen you help me out with a lot of issues over the past few years actually. Really appreciate your input and help, I have been able to fix a lot of stuff with your aid.
     
  13. joluke

    joluke Notebook Deity

    Reputations:
    1,040
    Messages:
    1,797
    Likes Received:
    1,215
    Trophy Points:
    181
    Open the service manual and you'll be able to find the directions on how to disassemble the whole machine. Post #4
     
  14. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,436
    Messages:
    58,194
    Likes Received:
    17,909
    Trophy Points:
    931
    My memory was failing me, it's one screw marked k/b.
     
  15. ChrisToePha

    ChrisToePha Notebook Consultant

    Reputations:
    9
    Messages:
    208
    Likes Received:
    6
    Trophy Points:
    31
    Yeah, so I took the keyboard out and cleaned the ribbons and the ports where they plugged in and the W key is still not working well.

    I have also pried the W key off and cleaned that area with an air duster. I guess I'll try buying a new laptop keyboard, any reliable websites you guys would recommend where I could buy from?
     
  16. joluke

    joluke Notebook Deity

    Reputations:
    1,040
    Messages:
    1,797
    Likes Received:
    1,215
    Trophy Points:
    181
    Any reseller that sells Clevo. See one near you
     
  17. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,436
    Messages:
    58,194
    Likes Received:
    17,909
    Trophy Points:
    931
    It should be a fairly easy part for them to source.
     
  18. ChrisToePha

    ChrisToePha Notebook Consultant

    Reputations:
    9
    Messages:
    208
    Likes Received:
    6
    Trophy Points:
    31
    What did you mean by reseller exactly? Are their legitimate websites I can trust for these parts? Sorry I not sure I actually bought this laptop used off of another person.

    I did find some on eBay from China....they have really good feedback and it's running for about $45 per keyboard.
     
  19. joluke

    joluke Notebook Deity

    Reputations:
    1,040
    Messages:
    1,797
    Likes Received:
    1,215
    Trophy Points:
    181
    http://forum.notebookreview.com/threads/the-reseller-guide.803731/

    Of course there are. You got a couple there and here too:

    http://forum.notebookreview.com/threads/clevo-resellers-in-the-european-union-v1.652403/

    All of them are reliable for buying parts :)
     
  20. ChrisToePha

    ChrisToePha Notebook Consultant

    Reputations:
    9
    Messages:
    208
    Likes Received:
    6
    Trophy Points:
    31
    I'm seeing a lot of the websites from the first link dont show keyboards for sale individually it's all mostly actual whole laptops. Am I supposed to call and ask for the keyboard alone?

    Also is there any American websites you would recommend that have the keyboard listed? Just trying to keep it domestic for same currency paying reasons.
     
  21. joluke

    joluke Notebook Deity

    Reputations:
    1,040
    Messages:
    1,797
    Likes Received:
    1,215
    Trophy Points:
    181
    Because they only sell a complete laptop!? Maybe? Ask them for a price in private. Is it that hard? You don't see any store or any kind selling laptop parts.
     
  22. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,436
    Messages:
    58,194
    Likes Received:
    17,909
    Trophy Points:
    931
    There are a lot of parts, listing them all would take a lot of effort. Just shoot some places an email :)