PC Torque Questions

So im about to buy a Sager NP8662 and Im looking at getting an accidental warranty on it because I am heading to college. It looks like PC Torque is the only reseller that sells an accidental warranty with the laptop. I was wondering if anyone has dealt with this company and/or their accidental warranty coverage. If so could you let me know your experiences and whether you would buy from them again or not

Thanks,
Dan

 

I got my laptop thru them. So far, they're not bad either. The company is based in NYC I think.

 

Another good place for Accidental Coverage is Safeware. You can check them out here.

 

I purchased a Sager 9750 from PCTorque about 4 years ago. I purchased an extended warranty with the system. Apparently the extended warranty was from a 3rd party that went out of business. PCTorque would not honor the extened warranty themselves and refused to provide a refund.

You can argue that it was not PCTorque's fault, but it is very poor customer service. I will not buy from PCTorque again.

 

I order from them, one time. They made a mistake on there RAM. To go from 4 gig to 6 gig, there were no extra cost. When i did my payment, they say Oh it will cost you 400 $ more. That not what I was quoted for. Even though they made a mistake, they wanted me to pay for there mistake. They gave me this crap about they can change the price any time. But I order it way before they change the price on there system.
Not worth it to buy with them. Just a hell of a problem.
STAY AWAY FROM THEM

 

Alright thanks for the responses so far. I guess Ill expand my question then. Has anyone used safeware for accidental coverage? If so could you let me know about your experiences?

 

if you don't live in US, it won't work for you

 

I second the motion for Safeware. I've used them for years since I travel around the world with my rig. Although I've never had a claim, they seem to provide a good service.

 

That's not true. They offer global coverage. The only places they don't cover is designated war zones.

 

really? pretty sure i read it it say only US
i guess i'm wrong

edit : I just call them, they say as long you have a US address. They can be anyone.

 

Safeware does not have Sager (the people who actually assemble and build the notebooks) repair the notebooks. PC Torque's accidental warranty coverage has Sager actually repair the units. THAT'S THE DIFFERENCE YOU GET.

 

PC Torque strives to maintain accurate up to date pricing. In this case, there was a mechanical pricing error on our site for a short period of time, as we sometimes make mistakes like any normal human beings do. Our pricing is regulated by Sager and we are only permitted to sell for the amounts they require us to (although we have our own promotions such as free shipping). In any case, this post is irrelevant as to the issue of accidental warranty coverage - the true topic of this thread.

 

We learned from that mistake and that is precisely why we no longer use third party companies for our accidental warranty service. Sager performs the warranties, as they are the very same people who build the systems and know them best. The situation with the third party warranty company several years back was unfortunate and affected many Sager resellers and those who were affected by it were all given discounts on their repairs.

 

My sentiments exactly.

Same here. One of the first adopters of the 9750, man it was a kicka$$ machine at it's time and PCT was top dog reseller then. They actually ran another competing forum as well.

However, after that ADP went belly up, forget-about-it. Luckily all my fixes were done in the 1 yr warranty period including 2 mobo replacements.




Now, if I am looking for Sager, I'm looking at Xotic or Powernotebook - both have been fantastic posters here as well.

 

no stay away from them

 

we been sending lot of email. At many time and different date I tell you to update my price and you never correct it. Even when you change the price in your website I told you to update my price but you never include the ram in it until the last minute I made my payment.

Your company not worth it.
Stay away from them

 

nexuscom as i understand they made you pay $400 extra for 2 gb? That's insane, i'm completely against the false information in websites and the no responsability policy. DELL makes this mistake frequently, what they usually do is cancel the order and offer a discount in the same product.

 

PCTorque's lifetime rating on reseller's is 9/10 which is high.

I asked them several questions last month about the availability and various configuration options about the NP9280 and each was answered quick and accurately.

Just tempering the negative with a smidge of positive.

 

I have to second that smidge of positive I spoke with them just yesterday at length. The rep was very intelligent, and provided accurate information just the same as Electrosoft's experience.
The man was also honest with me about certain games that he was personally not aware of how they ran on specific configurations, so he wasn't trying to "sell" me something for the sake of selling. That wins bonus points with me.

 

PC torque is a reputable vendor.

Just because they made a slight mistake in the past doesn't mean they should be avoided completely. These guys, including the Xoticpc and powernotebooks, don't make large profits as they do in Dell or any other large company. The prices of the computers are already at as cheap as they can be. Bang for the buck is what they're called, remember?

If you wanted a company to make a mistake and give you a large discount on your system, you've made a wrong choice in vendor. PC torque is along the line of powernotebooks and xoticpc in service and prices.

 

On what basis? At least a little explanation would be helpful (one way, or the other).

 

I have been discussing the issues of the prior ADP warranties with my superiors because I understand the hardship it has caused many of our customers. I ask that all those affected by the ATS warranty issue contact us at [email protected] and we will reach a satisfactory conclusion and remedy the situation on a case by case basis. We are a company based on morals and professionalism and would like to maintain that high expectation we live up to.

 

^ That is encouraging but where was this post when this blew up? Those who purchased this heard nothing about it all, we were left on our own after paying up good money for a VAPOUR coverage.

The most we got from this kerfaffle was a 10% discount offer from Sager, that was all, which I applaud Sager for coming to help us Sager owners out of this mess.

Now, most of us are out of warranty now so this gesture is pretty meaningless, imo.

A little bit of positive support then, such as Sager did, meant more to me as your customer back then - than the post above: 3 years after the fact.

I wish PCT luck but I, personally, want nothing to do with PCT when it comes to Sager.

 

I understand your frustration Albsterama. Please e-mail us and we will do our best to remedy your ADP issue, even if it was in the past. While a forum post per se was not originally made when this became an issue, we worked with each customer who contacted us to reach an amicable solution and are wiling to do the same for you. We will continue to do so and will do so retroactively to make things right.

 

What exactly are you offering to remedy this situation? As Albsterama stated it is 3 years after the fact. Most of us have moved on from the system we purchased then. A discount on a new system holds no interest for me.

Surprisingly enough my 9750 is still running strong. PCTorque did put together a reliable machine.

 

The remedy will be evaluated on a case by case basis. Customers are free to contact us via email and we will discuss in detail. We will not leave you hanging, even if it was 3 years ago )

 

Then it can't do any harm to set your temper aside for a bit (which ought to have cooled off a little after 3 years) and listen to exactly what's being offered before rejecting it out of hand. The offer has been extended, it should be evaluated on its own merits; I can think of a certain other reseller who didn't have even half the honour to offer to try and make good on something like this.

 

I have to come to the defense of PC Torque here, they did a great for me with my recent Sager 8662 order. I'm a picky buyer and I had a bit of complex order. I like to ask a lot of questions, and Jason always responded to my queries quickly and simply. I would reccommend PC Torque to anyone considering a purchasing a Sager laptop.

Regarding daikyu's problem I would say this: Would Dell, HP, Sony, or Gateway even be talking to you at this stage in the game, three years after your purchase? I highly doubt they would. It wouldn't do any harm to at least see what he is offering.

 

Still trying to figure out how this is PCTorque's fault that a contracted 3rd party for extended warranty service that went out of business is somehow their responsibility. That's like going back to all the companies that offered SquareTrade or similar 3rd party warranty options and demanding they shoulder the blame of a failed warranty service provider if they somehow failed to provide service or went out of business.

Ah well.

 

Your absolutely right electrosoft. We have no obligation but are doing this as a courtesy to our customers and because we hold ourselves out to a higher standard of customer service. We do it not because we are legally obligated to do so (we are not) but because we want to.