As far as I understand it, Sager builds, ships, and does the physical warranty repairs of all Malibal notebooks, correct? If Malibal closed shop, would Sager maintain the remainder of the warranty?
Can someone, preferably a reseller, Malibal especially, elaborate on this relationship?
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and whoever's watching from malibal, i just witnessed you pull a "double backed guarantee" switcheroo. you just removed section eight from your warranty. i read section eight tonight, about two hours ago 22:30 EDT, while it was in your live warranty. now the link from this screenshot is 404 and section eight is removed from your warranty, but google cache caught it. what's up with that? are you amending your warranty as we discuss it or was it coincidentally set to update today, monday (6/11) at midnight EDT? -
Sager and Malibal have nothing to do with each other. They are both independent builders and get parts from Clevo. The reason you see Sager/Clevo bunched together all of the time is that Sager makes the VAST majority of Clevo laptops (at least in the US) and as such essentially has dibs on everything as soon as Clevo puts it out. Xoticpc, LPC-Digital, Powernotebooks, and others are resellers of Sager; they basically put in orders to Sager for customers (each reseller obviously has advantages over Sager and are the reasons to choose one of them).
Malibal, Mythlogic, and I'm sure others (can't think of any this second) are builders, essentially exactly like Sager just without the volume/priority that Sager gets from Clevo. They also tend to have much better customer service, QC, and warranties (at least I know Mythlogic does, those guys are beasts). If you order from a builder, they will have different warranties from each other and warranty work would be done in-house (for the most part). If you order from a reseller, they are the middle-man between you and Sager for warranty work. -
I guess I misunderstood and was wrong then. I recall this discussion coming up before, trying to find the history, but no luck. And as I recall they were built and warranted by Sager but sold by Malibal. But thanks to a couple emails from resellers (who are bound by rules against posting such info here) that Malibal did at one point get their laptops directly through Sager, apparently that changed recently. Would still like to get comments direct from Malibal however.
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It's very confusing since another reseller mentioned the only companies that import Clevo in NA are Sager, Pro Star and Eurocom. So Mythlogic and Malibal must be getting their Clevo notebooks from one of those three.
And I noticed Pro-Star matches the price of Sager resellers and offer similar promotions. -
Mythlogic is clearly a builder and seller of Clevo laptops, and what I'd expect from a reseller. Malibal just seems more like a Sager reseller with their own name considering their warranty and configurations are remarkably similar.
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Justin@XoticPC Company Representative
There are 3 importers in North America of Clevo machines Sager/Pro Star and Eurocom. No one else in North America works or deals directly with Clevo. According to Sager they are not a Sager/Pro Star customer.
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From this thread. (12/05/11)
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That still doesn't mean Malibal doesn't uses Eurocomm as their source for Clevo notebooks and do business with Clevo directly. Same for Mythlogic, purchasing barbone Clevo systems at mass wholesale prices from Eurocomm.
Which frankly means that Sager is ALSO a Clevo builder. I don't see how Malibal is any more special than Sager other than Sager doing business at much larger volume, which Malibal someday will want to do anyway. Who would say no to growing their business?
Either way, I'd just go with whoever provides the service you need and the best price you can find it at. It's still a Clevo whether it has no brand, Sager, Mythlogic or Malibal branding. They can claim to be notebook builders all they want, but it's going to be the same motherboard, same LCDs, the same CPU/GPU, they are not putting AMD/Nvidia GPUs fabricated by Asus, or coming from Dell, they are Clevo AMD/Nvidia GPUs. So what if they use a different brand of SSD, or offer a different branded gaming ram, which you can just buy from NewEgg cheaper anyway.
And every Sager reseller I've contacted all offer great prices on upgrades and parts, the phoenix upgrade service doesn't seem to be special in anyway. LPC-Digital even states on their site, all standard warranties come with their offer to provide parts at discount prices compared to retail by default, no special programs. Xotic reps have also affirmed this for their customers and I have no doubt PowerNotebooks does also. -
One thing I would add, if Mythlogic can source their Clevo notebooks straight from Clevo how come they are still the most expensive US based Clevo reseller? How is it LPC, Xotic for configs I have can annihilate Mythlogic's prices if it's going from Clevo to Sager to LPC to me.
If Mythlogic/Malibal deal directly from Clevo, shouldn't they be able to offer even cheaper prices if Sager middle man is out of the picture? I don't believe a Malibal or Mythlogic will be any higher quality than a Sager notebook, same parts. If the thermals are not applied as well, don't care, I apply thermals myself with EVERY notebook I've owned anyway.
More options and customizations? Please, upgrading ram and HDD is easy on Clevo and likely can just find better prices on NewEgg during a sale, just requires patience. As said before, the 95% gamut LCd will likely be the same AOU v4 LCD that Sager resellers sell, the same motherboard, the same case, the same processor/GPU offerings, same keyboard. What is so special and custom at this point that I can't just customize myself? -
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Also reading what Malibal posted, they do not work directly with Clevo. They do source barebone systems from a middle person. Which I really don't see difference than just buying a Sager... -
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Just to clear any confusion here:
a) Clevo manufactures the base laptop, chassis, motherboard, integrated ports of the mortherboard.
Clevo is also classifed as an Original Design Manufacturer.
A couple of things:
1) As an ODM, Clevo does NOT provide end user support for their products.
2) In general, Clevo does not sell directly to the end user or customer.
Since Clevo is located in Taiwan, and do not sell to the end-customer, how do we get our laptops? As it was just posted by XoticPC, this occurs through an importer. At this time, there are three importers of Clevo based laptops into North America: Sager, Pro Star and Eurocom.
If you purchased within the US, your laptop will have come from one of the lots purchased and resold by one of these three. Of these three, Sager is the largest.
Now, those three importers turn around and provide baseline Clevo machines to builders such as RJTech, Mythlogic, Malibal (??), AVA-Direct, etc. The builders turn around add their own components (memory, drives, software, paint jobs, LCDs, etc.) and sell those to the general public. Also, you may want to include "Sager Notebook" as a "builder" as well, and this is where confusion comes in. You see, "Sager Notebook" is also their own customer. Sager Notebook will sell some of their imported goods, but will also use some to build, decking them out with popular components/configurations, and sell to the customer.
Finally, when it comes to the "Sager Notebook" brand, there is another party called a reseller. These groups work and present Sager to sell to the general public. Also, a lot of the resellers not only sell Sager, but they also carry brands such as Asus, MSI, and seem to be now picking up on Alienware models.
Since Sager has its hands full on not only importing, selling to builders, as well as building their own brand, some people have had a better experience working with a Sager reseller as they can work as an intermediary between the customer and Sager, and sometimes have more of a direct line of communication in order to find and fix problems with "Sager Notebooks."
In regards to price, once Mythlogic builds the machine (with more available inventory), they put the machine through its own rigorous Quality Assurance / Burn In program, in order to make sure it is working correctly before it goes out to you. They also offer other services that you cannot get by purchasing a Sager, and I leave that to the customer for their own investigation on the other differences they can find between a reseller and builder.
Hope this clears up a few things.
Sources:
+ Sager Notebook Computers - Wikipedia, the free encyclopedia
+ List of laptop brands and manufacturers - Wikipedia, the free encyclopedia
+ http://forum.notebookreview.com/sag...-0-faq-reseller-info-read-before-posting.html -
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Thank you for that informative post jclausius. However, is Malibal actually a builder or just an outlet that sells through Eurocom then?
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The differences seem to me, forgettable and miniscule. Xotic, PowerNotebooks and LPC have been VERY active and helpful, for all their products including MSI/Asus and supportive in multiple forums here. And if need be, they will help to make service with Sager smooth. The biggest difference I see for me personally, as I've read some posts saying their price difference was not much, but the config I chose, price was by far the biggest difference. -
i'm not coming at you but this discussion now spans two separate threads, so i'd like to use some of your comments for clarification like jclausius has so helpfully attempted to do as well...
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You still clearly don't get it. Malibal and Mythlogic do not get their notebooks from Clevo. The only three in NA that get notebooks from Clevo are Eurocom, Sager and Prostar. And Prostar/Sager confirmed Malibal does not get their notebooks from them, that leaves Eurocomm.
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My question is still whether Malibal actually physically builds or if they have Eurocom build the machines for them. Apparently they were customers of Sager at one point, but has moved to Eurocom.
All I can say is this has somehow struck a nerve with the whole Clevo/Sager builder/reseller community based on the number of interesting PM's I've received on the matter. -
Also, yes, Sager does do their own testing with the config, but TBH I cannot tell you how they tested nor what they did. Granted, I never had any problems w/ any of my Sagers, but again, I was never told how or what they tested. Again, I'm not knocking Sager on this, as my three previous Sagers are still operational today (over a 9+yr period).
However, this was a lot different with my x7200 (my first barebone Clevo). With the purchase AVADirect provided a checklist of various tests/benches ran on the laptop - memtest, FurMark, PCMark, etc.) Perhaps Sager did the same thing, but seeing it in a written report was reassuring.
I'm sure there are other advantages to a builder like mythlogic, and if any of those myth customers come across those threads, I'm sure they'll share their experiences (which seem to be mostly positive.)
I have doubts here, but choose to keep my thoughts private until I see verifiable proof one way or the other. -
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Still don't seem to get it, sad.
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@jaug, I think hulawafu77 was addressing mattcheau, not referring to his/her own understanding of who does what in this Clevo distribution model.
@the others...
"the only companies that import Clevo in NA are Sager, Pro Star and Eurocom." - hulawafu77
"sager, malibal, and eurocom are all the same type of entity--OEMs, original equipment manufacturers, or builders of clevo shells." - mattcheau
Yes, these are OEMs, but of those Sager and Eurocom are ALSO importers. And I think that is where there is some miscommunication.
So in regards to Sager / Malibal, when Wolfester states, "They are both independent builders and get parts from Clevo." That is technically incorrect. Sager *does* get its bareone chassis from Clevo as they import. However, Malibal does not get parts from Clevo. Being in Nevada, the would use Sager Imports, Eurocom Imports, or ProStar - one of the North American importers. I tried to bring up this fact that of the three importers, two of them also appear to be builders. (ASIDE: For all I know ProStar may build as well, but if they do, I've never seen the featured here at NBR. )
So, when mattcheau said "nailed it" back on page 1, I'm not sure he meant the part about Malibal getting chassis from Clevo. From this post, I think is where we got a bit side-tracked. -
I was just trying to simplify it as I didn't think the entire import chain needed to be clarified. -
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I want to quote a certain builder here but afraid my post might get deleted.
Practically, MALIBAL has their laptops built by Eurocom in Canada with MALIBAL branding. In the case of US orders, they are taken by Eurocom's freight forwarder to NY where they are then shipped out to various US state locations.
I can confirm this as the laptop in my signature originally came from Potsdam, NY which is on the border between Canada and US. Postdam is right next to Ottawa, which is where Canada Eurocom headquarters is based at.
This was back in Nov 2011. Maybe it's different now. -
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besides, are you some type of agent vested with the authority to speak on behalf of malibal's business operations? cite some sources here. you were good at that earlier when i agreed with you. what happened? pretty sure i'll stick to the explanation that malibal offered directly and that hizzaah was kind enough to cite for us, which very clearly states, "In the meantime, due to high sales volumes, our laptops are currently being produced and shipped from our facility in NV and also by a partner who we oversee and manage in NY." [emphasis mine]
do you honestly take that to mean that malibal is partnered with eurcom's canadian headquarters whom they also oversee and manage just because boukyaku says his malibal "came from" (shipped from?) potsdam, ny last november? that's your contention here? come on, dude. -
Really when it comes down to it you are going through the vendors for the support and ordering. I personally have dealt with XoticPC and another company that I will not mention and I can say that the support piece is important. I personally have not dealt with Malibal other than pre-sales, however I know people who have and have nothing but good to say about them.
It is all Clevo at some point including the parts, which are certified to work. If you go to one vendor and mention a part that you can get at the other and is not on their configuration screen, you can get it. -
It's not complicated. Clevo builds barebones. Sager and Eurocom buy them and import them into US/Canada. Then Malibal, Mythologic or whoever else buy these barebones from Sager or Eurocom, add parts you specify in your order and ship them to you.
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And the only customization differences between Sager and "builders" is the HDD and ram. The Phoenix plans or whatever are just marketing ploys far as I'm concerned. The extra testing, whatever, I haven't read of any disaster stories of a Sager arriving dead out of the box yet. Free ICD7? Yeah, pretty sure that's included in the price and I like applying TIM myself and replacing the thermal pads. And I always do a clean install of Windows myself.
As someone said, they are all Clevo machines and it comes down to who you feel provides the services you desire. -
I haven't said anything about Malibal's business operations. Who are you addressing?
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if you'd been reading this entire discussion that's now spread over two threads, op's initial confusion stemmed from the warranty malibal offers its customers. at no point in this supply chain does eurcom, sager, or any company malibal contracts to import shells incur any liability to the end consumer of malibal's product except for malibal. technically speaking (a phrase you so loosely use), contractual privity exists only between malibal and malibal's customers. if your malibal is defective, your recourse is with malibal. whether they have any remedy to pursue from clevo is superfluous to the warranty malibal offers its customers. [that's why the whole "double-backed guarantee" business that was apparently removed from malibal's warranty just yesterday is rather coincidental.]
again, whether or not malibal is an importer of clevo shells (because they quite clearly are in some sort of capacity), woelfster nailed it. i don't quite get what you're trying to clarify at this point. that malibal imports some of their shells through other OEMs? again, irrelevant.
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Personally I think it's irrelevant to classify either Mythlogic or Malibal as laptop builders, as they are not. The laptop comes pre-assembled with the screen, keyboard, motherboard, PSU. The only thing they will add to customize is the CPU, GPU, ram and HDD, which any monkey can do.
When you say shell, almost as if you are trying to imply they just get a casing and then Mythlogic choosing the MB, optical drives etc. It's all the same parts, whether you get it from Mythlogic or Sager. Same screen options, same optical drive options, same i7 options, same GPU options. Only difference is Mythlogic may offer a different brand of ram or a different brand of SSD, which I say, big fricking deal.
I see nothing special about this.
And does anyone really believe that when you order a Sager from PowerNotebooks, Xotic or LPC, when you have them "build" your Sager with the customized options you wanted, that they don't do tests to make sure it's working? Please... it's just marketing baloney from Mythlogic/Malibal. -
The whole point of this thread is to define how Sager/Malibal/other resellers differ, or at least that's how I interpreted it. Both Sager and Malibal receive the shells (which include only the basest components) and then add the rest, the company that sells them the shells is irrelevant. Other resellers order the entire laptop, all parts included, from Sager. -
Here's a thread of interest concerning Malibal and their operations:
http://forum.notebookreview.com/sager-clevo/629173-malibal-builder.html# -
I still find these statements confusing unless you are directing them to someone else:
are you some type of agent vested with the authority to speak on behalf of malibal's business operations? cite some sources here.
"do you honestly take that to mean that malibal is partnered with eurcom's canadian headquarters whom they also oversee and manage just because boukyaku says his malibal "came from" (shipped from?) potsdam, ny last november?
My position is requoted here:
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Also, I have a question about the LCDs as I've seen some people upgrade the LCDs to AUO, but I do not recall which builders have offered that in the past. -
THEY ALL OFFER IT. ALL Clevo "builders" offer it. And it's the same AOU v4 matte 95% screen on the P9150EM for example. Nothing special whether you get it from Sager reseller or a "builder" like Mythlogic. And I just checked, AVA Direct offers it, the same exact screen probably. Give em a call as they probably offer some deal for you, an AVA customer, even though they don't specifically advertise a Phoenix upgrade plan.
And I'm pretty sure, you can train a monkey to insert ram into a laptop and to insert a HDD.
AMD already had an ad in which they trained a monkey on how to replace a GPU in a desktop.
Why is it different for LPC getting their notebooks from Sager than Malibal getting theirs from Eurocomm? They both offer the same customizations. This is ludicrous. -
AFAIK, the LCD option was a special upgrade on my x7200, but you couldn't get it on the Sager NP7280. So maybe this varies from model to model.
I have not seen the AMD/ATI ad. Builders beware!! LOL -
I think we've more than answered the OP question by now.
Anyway, I've already been down the road of ordering a Clevo "chassis" so I can put in my own GPU, RAM, etc. It ends up being more expensive than just going through a reseller or builder.
Please confirm differences between Sager and Malibal?
Discussion in 'Sager and Clevo' started by HTWingNut, Jun 10, 2012.