Potentially Serious Problem For Anyone That Ordered A M579RU-U Barebones Through svc.com!

Well, I just got off the phone with the guy who was responsible for handling whatever is left of Hypersonic PC at OCZ and he said that svc.com had bad information and that the barebones they sold have absolutely no warranty through Hypersonic, OCZ, or Clevo!

Looks like svc.com was not being truthful when they said it came with the full 12 months warranty.

I'm currently trying to get a hold of someone at SVC to try and get an answer about this situation.

 

I got a hold of someone at svc.com They said that Hypersonic told them the systems had full warranties when they purchased the lot of systems. They said they would get a hold of OCZ (which owned Hypersonic) and get back to me today regarding what to do with the system.

 

ouch, well, the laptops are pretty hardy, except for the headphones port. + you already replaced the gpu so you should be pretty set. Still no warranty would suck. =/ also notebookparts seems to be out of stock of the fx 3700m and they just now notified me already shipped one of my 8800m gtx's to.

 

Problem is my M570RU-U just died. Looks like a motherboard failure, HDD & ODD lights stay on, no POST or boot.

 

Have you checked that it's not the DDR2 memory ?

Bad DDR2 memory gives the same symptoms.

 

Yeah, I've checked everything I could think of using another system. FX 3700m is just fine, HDD is fine, ODD is fine, memory is fine.

Now I will have to try and get a refund for the system, sell the processor, FX 3700m, etc...

It's a turd-sandwich situation.

 

Even if you have warranty, you have voided it by installing an HP video card (FX 3700M), editing its vBIOS. The parts compatibility is not only a matter of "it can work"; it's a matter of durability for all the parts connected together as a whole. Just to tell you, even if the model name still the same, an HP FX 3700M is different than a Clevo FX 3700M in various specifications.

 

SVC contacted Hypersonic and they said they sold the systems "As-Is" and no warranty will be provided. SVC offered me a refund for the system as they can't provide any warranty service for the system.

 

That's ridiculous. Most companies I know just won't provide any warranty related to the 3rd party parts, but the rest of the system is still covered.

 

This is right for the CPU, HDD, RAM and sometimes the WIFI card. But for the VGA card, they assume that it could affect the motherboard, and they are not wrong.

 

How is this practical/relevant? Why are you trying to make this point?!
As in, right here, right now, do you think paralel ethically should deserve a totally broken laptop with no compensation??

Paralel: If SVC gives you any more trouble, report them here: Internet Crime Complaint Center (IC3) | Home
Sorry about your laptop man I wonder what it could have been exactly...
You weren't even FSB overclocking were you...

Anyway what are you thinking of replacing it with...? I have an m570tu... not sure what to do with it actually...
I do have parts for it but I'm not sure if its worth selling as a whole for me

 

This is the rules. I'm a system builder, so i know these rules very well.

Think about it, there is something called "barebone" in the laptop world. Barebone is a laptop with the minimum components the manufacturer could build, leaving other components to be customized by the buyer. The manufacturer take the responsability to build a homogenious combination of parts and insure all parts are working together without any problem between them. Now the question : why the barebones come with VGA card installed previously? why it's just not like the CPU or HDD? because the manufacturer builds this VGA card in a specific way to go with the whole system. Clevo do their VGA cards for their specific laptops, even sometimes they have 2 versions of the same VGA card with the same MXM, one for M860TU and the other for M570TU for example. Why they bother themselves to do 2 versions? Think about it.

Some of you choose to play with their systems. Of course, you are free but you have to assume the results.

Sorry Paralel for what happened to your laptop, I was not talking about you personnally. May be you have to stop listenning anymore to some advices coming from someone here. Ask him why he is looking for a new heatsink for his M860TU. He never wanted to admit that he has overheating problems issuing from his new combination. Ask him WHY he is advicing that combination to all people here? what benifit he is getting from that?

 

No, I wasn't FSB overclocking. I didn't do anything weird or strange with the system. It was perfectly stable, the temps were all good. It def. looks like a mobo failure of some kind.

After talking to the guy at SVC it turns out they have had the same thing happen to 6 (including mine) systems out of 40 in the lot they purchased. That's a crazy failure rate.

I got the official word back from the manager at OCZ that is responsible for handling anything Hypersonic. All the laptops sold through SVC absolutely, under any terms, do not have any warranty of any kind and OCZ cannot and will not provide any level of service or replacement parts for any of those systems for any reason. They said they cannot and will not verify the origin or nature of the systems sold so even the manufacturer's warranty (in this case Clevo) is also useless.

I'd suggest for anyone that doesn't want to take a chance with these systems to call SVC and ask for a refund.

 

OR - HERES A THOUGHT
maybe its because my 3700m is running at HIGHER clocks than a gtx 280m

AND my q9200 is running at 3.3ghz

AND the heatsink that I bought my m860 with was scratched up

AND my cooling pads are from a desktop ati x1950 cooler

AND my cooling past is cheap as heck silver paint from korea



I cant continue. YOU HAVE NO POINT! this IS NOT turning into another personal attacks thread!!!

ASK PARALEL ABOUT HIS 3700m MAX TEMPS before you blame me for destroying someone elses laptop!
OR ANOTHER ALTERNATIVE just GTFO

His laptop is not under warranty! The seller committed FRAUD. Your entire paragraph about warranty voiding is COMPLETELY irrelevant!!

 

The high temp is not the only reason why a foreign VGA card could damage a motherboard.

And the FX3700M's you sell to members here through DIFFERENT METHODS, do they have relevant warranty ?!

 

Ok then, tell us what the cause was.

No, they don't. Neither did their laptops. Hence why your last 4 posts are totally irrelevant.

Thanks, you really proved my point for me!

 

Well we will see tomorrow if its dead or not. At this point you guys are way off topic so please stop it.

 

I bought two (2) M570RU-Us with 8800GTXs from SVC.com.

Uh oh.

 

@Paralel
I can help if you need, I can be mediator between you and Clevo Co Taiwan to order a new motherboard. They sell it for dealers for 250$ without shipping. As a spare part, it comes with a 6 months warranty unless you use a VGA card from Niffcreature or similar.

 

Pkhetan, thank you, I appreciate your generous offer.

However, I have returned the system to SVC, for a full refund, and for my hassle they even gave me back my original shipping (which covered my return shipping for the system) back. Overall this ordeal is probably going to cost me more than $200 since I will have to sell most of the new pieces I bought for the system at a discount to try and recover at least some of my costs. I can't use them in my old backup system since they are too recent and the majority of them would not be compatible with a new barebones or other system I would replace it with, which I can't afford at this time anyway.

So I'll be at least -$200 and have nothing to show for it. But I have learned a valuable lesson, I am never, ever going to purchase a barebones system from any company other than those that are well established in the community as the blood, sweat, and tears of dealing with an unknown like SVC just isn't worth the theoretical savings.

 

Aren't you pissed you bought a system from SVC they said had a 12 month warranty and actually has no warranty at all?

 

Graphics card is indeed dead. Exact same issue you had, no image on the screen at all. dropping it back in the mail after work.

 

Take a look at RJTech For barebones. they are well known for selling barebones of Clevo

 

I still don't understand why when clicking quote, it only "qoutes" the post, but not the quotes within the post. When I click "Multi-Quote", nothing happens.

Well, yes, I am pissed, but not sure what to do. I'm in a similar boat, but since I bought 2, I would be out 2 x $200 to sell off the parts AND be left holding 2 copies of Win 7 Pro 64 OEM that have already been activated.

I'm considering asking for a refund and see what they may offer.

I'm most concerned that I am trying to sell one and now afraid it may fail on the person buying it. I would want to take responsibility.

Maybe I'll just return one of them.

Anyway, I actually give a bit of credit to SVC for standing up an doing hte right thing. Remember they gave us credit for it not having the internal TV Tuner card they advertised as well.

 

It's a turd sandwich no matter how you slice it.

I give SVC some credit for doing the right thing, but I think it shows some major flaws in their operational practices that they managed to get two major things wrong about one product.

I don't know what to do at this point regarding a replacement for it. I can't find a system anywhere that had the same level of performance for that price.

 

hehe, I don't even really need it. It was an impulse buy. My wife is not happy I bought it and really not happy I bought 2.
I just built a pretty nice desktop at the beginning of this year. I don't really have much of a need for a powerful laptop, but the idea of having a gaming laptop, with 1920x1200 res, for about $1000 was pretty sweet.

I guess I'm caught up in building fever. Right now I'm also working in this
AMD 555 desktop