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    ProStar p870km1-g repair question

    Discussion in 'Sager and Clevo' started by paulofeg, Jun 28, 2018.

  1. paulofeg

    paulofeg Notebook Geek

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    I noticed some sort of artifacts when i was running fallout 4 today on my p870km1-g and then my pc froze and i had to reboot. I want to hit this on the head before it gets worse is this a sign i need to send it in for repairs? it happens everytime after playing fallout 4 for a bit.

    *edit* After talking with my friends they all seem to think it needs repair and this will be the third time i've sent it back to prostar :(

    image1.jpeg
     
    Last edited: Jun 28, 2018
    paulofeg, Jun 28, 2018
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Video artifacts like that is a bad sign. Certainly give them a call but they are likely to say send it in.
     
    Meaker@Sager, Jun 28, 2018
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  3. Dr. AMK

    Dr. AMK Living with Hope

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    This is very bad sign, most of the artifacts came from a bad GPU/s. Make sure that you don't do anything avoiding your warranty, this kind of fixes very costly and the company must cover it under warranty.
    Hope that you can fix it soon, good luck.
     
    Dr. AMK, Jun 28, 2018
    #3
  4. Chastity

    Chastity Company Representative

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    That looks like video memory issues. Time to RMA it, or bake it. (Nah, just RMA it)
     
    Chastity, Jun 28, 2018
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  5. Danishblunt

    Danishblunt Guest

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    Nope, that's the GPU.

    Vram failure typicially have stripes, discoloration etc. GPU failure are blocky like on that screen.
     
    Danishblunt, Jun 28, 2018
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  6. Meaker@Sager

    Meaker@Sager Company Representative

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    Or dots tend to be GPU, almost like static.
     
    Meaker@Sager, Jun 28, 2018
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  7. Prostar Computer

    Prostar Computer Company Representative

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    Bad video memory would be my guess, too. Get in touch with us - and if it is the third time, I'll talk with the service manager to see what kind of options we can explore to make it right, Paul!
     
    Prostar Computer, Jun 28, 2018
    #7